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Fortra's Automate vs IBM BPM vs SAP Signavio Process Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Fortra's Automate increases efficiency and ROI by significantly reducing labor hours and costs with rapid returns and high task success.
Sentiment score
6.7
IBM BPM delivers ROI by optimizing workflows, cutting errors, and reducing issuance time, despite initial costs, within a year.
Sentiment score
5.9
SAP Signavio Process Manager delivers cost savings, enhanced collaboration, transparency, efficiency, and intangible benefits despite challenging ROI quantification.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Chief Technology Officer at DOB Systems LLC
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
System Administrator
On a scale from one to ten, I would rate the ROI as nine.
Project Manager - DevOps Engineer at ACC
We can draw and document our processes, then analyze data within SAP Signavio Process Manager.
process and methods manager at Altitude Infrastructure
 

Customer Service

Sentiment score
7.5
Fortra's Automate customer service is praised for quick responses, helpful staff, and multiple support channels despite minor language barriers.
Sentiment score
6.7
IBM BPM's customer service is highly rated for responsiveness, despite occasional delays, with quality varying by location and issue complexity.
Sentiment score
6.8
SAP Signavio Process Manager offers reliable support with quick, competent service, though improvement is needed in ticketing and guidance.
They don't always understand the processes I'm trying to implement.
Senior Data Analyst at a financial services firm with 1-10 employees
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
Software Engineer at Cateina Technologies
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Account Director at a tech services company with 11-50 employees
The customer service is outstanding.
Project Manager at Ora-Tech Systems
We had a contract that provided on-site support, which was very satisfactory.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
On a scale from 1 to 10, support deserves a rating of 7 to 8.
Unit Head System Implementor at Allied Bank Limited
I would rate their technical support a ten.
process and methods manager at Altitude Infrastructure
I have not encountered issues myself, but one of my colleagues found that support was provided quite late, resolving the problem in one or two days rather than instantly.
data analyst at dbs global university
I think they must provide better solutions that are accessible for all of them.
Analista sr. de procesos de transformación digital at a consumer goods company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.3
Fortra's Automate is scalable for all company sizes, supporting various deployments with efficient features but potential cost concerns.
Sentiment score
6.9
IBM BPM is scalable, supports large workloads and complex tasks, but scalability varies by architecture, configuration, and concurrent transactions.
Sentiment score
7.2
SAP Signavio Process Manager scales well, with positive user feedback on performance and accessibility, especially for large enterprises.
The scalability of Automate also scores a ten out of ten.
IT Project Manager at Labo des histoires
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
Software Engineer at Cateina Technologies
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
Account Director at a tech services company with 11-50 employees
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
Project Manager at Ora-Tech Systems
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
Unit Head System Implementor at Allied Bank Limited
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.3
Fortra's Automate is reliable with minimal issues, though users occasionally face crashes, slowdowns, and connectivity problems.
Sentiment score
7.2
IBM BPM is generally stable, with on-premises better than cloud, but faces challenges in migrations and occasionally infrastructure-related issues.
Sentiment score
7.4
SAP Signavio Process Manager is highly stable, with minor issues mainly due to external factors, ensuring strong user satisfaction.
The stability of the solution is a ten out of ten.
IT Project Manager at Labo des histoires
For stability on a scale from one to ten, I would give it a solid nine.
Cloud Engineer - ll at a tech vendor with 11-50 employees
It has very robust features, and it is not prone to instability.
Account Director at a tech services company with 11-50 employees
 

Room For Improvement

Fortra's Automate requires improvements in web automation, integration, security, scalability, documentation, pricing, and debugging tools for enhanced efficiency.
IBM BPM needs better configuration, improved UI, flexibility, enhanced performance, affordability, cloud capabilities, and easier debugging and maintenance.
SAP Signavio enhancements include UI upgrades, better integration, flexible licensing, improved collaboration tools, and competitive process mining features.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
DevOps Engineer at Teksphere Global Services Limited
My major recommendation would be for easier upgrade paths between major versions.
Project Manager - DevOps Engineer at ACC
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
Cloud Engineer - ll at a tech vendor with 11-50 employees
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models.
Unit Head System Implementor at Allied Bank Limited
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away.
Senior Project Manager at a computer software company with 1,001-5,000 employees
It should also integrate with non-SAP systems for better functionality.
data analyst at dbs global university
I think the price of SAP Signavio Process Manager is a little bit high.
Analista sr. de procesos de transformación digital at a consumer goods company with 1,001-5,000 employees
 

Setup Cost

Fortra's Automate provides cost-effective, flexible pricing, offering lower costs than competitors and appealing to both enterprises and small businesses.
IBM BPM is costly with complex licensing, favored by large enterprises, but impractical for small businesses due to high expenses.
SAP Signavio Process Manager is costly but offers valued features, with negotiable pricing and justifiable costs for large organizations.
Competitors are often more expensive than Automate.
Account Director at a tech services company with 11-50 employees
It offered what we wanted at a good, competitive price.
Senior Data Analyst at a financial services firm with 1-10 employees
It does a lot but also costs a lot.
Chief Technology Officer at DOB Systems LLC
SAP is more expensive, but IBM BPM is very expensive.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.
process and methods manager at Altitude Infrastructure
 

Valuable Features

Fortra's Automate simplifies automation with drag-and-drop interface, strong integration, and cost-effective solutions for diverse industry needs.
IBM BPM enhances business efficiency with robust process execution, integration, responsive UI, automation, and comprehensive management tools.
SAP Signavio Process Manager excels in integration, collaboration, and intuitive design, aiding workflow transparency and business transformation.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Account Director at a tech services company with 11-50 employees
In my opinion, the best feature Automate offers is the scheduling.
DevOps Engineer at Teksphere Global Services Limited
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
IT Project Manager at Labo des histoires
The integration capabilities of IBM BPM are excellent.
Compliance Sanctions Senior Analyst at a financial services firm with 10,001+ employees
Coordination across data silos is effective, and IBM BPM can be used for that purpose.
Senior Project Manager at a computer software company with 1,001-5,000 employees
The ability to perform queries is a feature unique to SAP Signavio Process Manager, and it proves to be very useful for our needs.
process and methods manager at Altitude Infrastructure
It has a tool that analyzes your data and shows you where the areas of change for improvement are.
Analista sr. de procesos de transformación digital at a consumer goods company with 1,001-5,000 employees
 

Mindshare comparison

Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Fortra's Automate2.9%
UiPath Platform12.9%
Microsoft Power Automate11.5%
Other72.7%
Robotic Process Automation (RPA)
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM BPM4.1%
Camunda9.3%
SAP Signavio Process Manager4.0%
Other82.6%
Business Process Management (BPM)
Business Process Design Market Share Distribution
ProductMarket Share (%)
SAP Signavio Process Manager8.2%
Visio10.4%
Bizagi9.7%
Other71.7%
Business Process Design
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
IT Project Manager at Labo des histoires
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.
Eury Reyes P - PeerSpot reviewer
Analista sr. de procesos de transformación digital at a consumer goods company with 1,001-5,000 employees
Reveals real bottlenecks, but pricing and usability need work still require improvement.
SAP Signavio Process Manager could be improved in several areas to make it more competitive and accessible. From my experience, the strongest opportunity lies in enhancing its process mining capabilities. While Signavio offers solid functionality, other tools like Celonis provide deeper insights and more seamless integrations, especially when working with large datasets or complex execution paths. Strengthening the integration layer and expanding native process mining features would significantly elevate the platform. Another area for improvement is pricing. The solution tends to be positioned at a premium level, which can limit adoption compared to other tools that offer similar or stronger capabilities at a more accessible cost. A more flexible or tiered pricing model would make the product more appealing to a broader range of organizations. Regarding usability, while the platform is powerful, it can feel advanced for users who do not have a process engineering background. Improving the user interface and offering more intuitive guidance for non-technical stakeholders would help increase engagement and ease of use across teams. In terms of support, the setup experience is manageable, especially with technical assistance, but there is room for SAP to provide more consistent and accessible support to ensure a smoother learning curve for new users. Overall, enhancements in process mining depth, integration capabilities, pricing flexibility, and user-friendliness would make SAP Signavio Process Manager a more compelling and widely adoptable solution.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Computer Software Company
6%
Performing Arts
6%
Financial Services Firm
23%
Manufacturing Company
8%
Computer Software Company
7%
Insurance Company
6%
Manufacturing Company
14%
Financial Services Firm
10%
Computer Software Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise44
 

Questions from the Community

What is your primary use case for HelpSystems AutoMate?
I use Fortra's Automate for IT operations as an automated repetitive workflow task, handling tasks like file transfer...
What is your experience regarding pricing and costs for Fortra Automate?
I am somewhat aware of Fortra's Automate's pricing, and I can say it is budget-friendly—not too cheap or too high. Th...
What needs improvement with Fortra Automate?
Fortra's Automate is good overall, but the advanced logic is somewhat challenging. Some of the more complex branching...
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user inter...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and ...
What do you like most about Signavio Process Manager?
The visual representation is extremely powerful and easy to use in process modeling and analysis. I can show it to ...
What is your experience regarding pricing and costs for Signavio Process Manager?
The price of SAP Signavio Process Manager was quite high but could be afforded by an organization with a sensitive da...
 

Also Known As

HelpSystems Automate, Automate
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Signavio Process Editor
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: January 2026.
881,821 professionals have used our research since 2012.