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ExtremeAnalytics vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ExtremeAnalytics
Ranking in IT Operations Analytics
16th
Average Rating
0.0
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
Network Management Applications (25th)
New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the IT Operations Analytics category, the mindshare of ExtremeAnalytics is 2.1%, up from 0.4% compared to the previous year. The mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic10.1%
ExtremeAnalytics2.1%
Other87.8%
IT Operations Analytics
 

Featured Reviews

WA
Management Board Member and Network Engineer at NewLogics
Great solution to collect analytics on customer usage with valuable response latency
We use ExtremeAnalytics for public venues and to collect information about customer usage. We also use this solution to monitor the application performance and troubleshoot network or latency issues. We use it to collect analytics about the visitors for public opinion The application response…
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of ExtremeAnalytics is wireless intrusion prevention."
"The application response latency is valuable and suitable for troubleshooting."
"The initial setup of ExtremeAnalytics is straightforward and user-friendly."
"The solution's scalability is a ten out of ten."
"This is the best tool for gaining insight into SaaS or cloud-based applications that we’ve seen."
"If you want to keep monitoring your site and find the performance of it, this is a good option to do so."
"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."
"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."
"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The technical support is quite good."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
 

Cons

"The solution's stability needs to be improved."
"ExtremeAnalytics could improve application control. The URL filtering is not working properly."
"ExtremeAnalytics could improve application control. The URL filtering is not working properly. We have had issues with the reports and heat maps not working as expected. We have been receiving download errors when attempting to retrieve the heat maps and reports."
"There are issues with cloud distribution of the servers, and it could be faster."
"The support could improve because they are not very fast and the information was not very accurate."
"There were some settings we had issues with."
"New Relic is priced on the higher side."
"The only limitation we experience is with Insights query limit of 1,000 transactions."
"Integration with Azure websites as well as Azure cloud services."
"We have had issues with our agents going offline."
"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."
"The solution is quite expensive."
 

Pricing and Cost Advice

"The pricing is an eight out of ten."
"The price of the solution is approximately $100 to $120 and is paid annually."
"The price of New Relic could improve. It is expensive."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The detection piece of it brings us a big return on investment."
"The solution is cheap, but prices can go up when users grow."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"Cost is significant with a lot of extras."
"The price was one of the reasons we chose this solution."
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885,311 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What needs improvement with ExtremeAnalytics?
The solution's stability needs to be improved.
What is your primary use case for ExtremeAnalytics?
It gives us insight into the network health. This helps us understand what is wrong with the limit of the wireless solution or device.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

Extreme Application Analytics, Purview
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about ExtremeAnalytics vs. New Relic and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.