Evolven vs New Relic comparison

Read 172 New Relic reviews

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1,348 Comparison Views

94% willing to recommend

Evolven

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Evolven and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Splunk, New Relic, ScienceLogic and others in IT Operations Analytics.

To learn more, read our detailed IT Operations Analytics Report (Updated: January 2026).

IT Operations Analytics

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Evolven

Ranking in IT Operations Analytics

23rd

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

172

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of February 2026, in the IT Operations Analytics category, the mindshare of Evolven is 1.2%, up from 0.6% compared to the previous year. The mindshare of New Relic is 10.3%, down from 18.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Market Share Distribution
Product	Market Share (%)
New Relic	10.3%
Evolven	1.2%
Other	88.5%

IT Operations Analytics

Featured Reviews

Michael Feusi

Business Analyst at Swisscom

Provides visualization of risk levels. However, alerting needs improvement.

Our primary use case is operational analytics. It gives insights into a changing landscape, which was not possible before. It facilitates infrastructure readiness and consistency. Provides visualization of risk levels. Alerting needs improvement. Less than one year.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It facilitates infrastructure readiness and consistency."

"It provides visualization of risk levels."

"The most valuable feature is application monitoring."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"It allows the restriction of privileges and control of users."

"It offers helpful user metrics so we can learn more about the user experience."

"End-user Synthetics and monitoring are very good."

More New Relic pros

Cons

"Alerting needs improvement."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"New Relic can get pricey for larger organizations."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

More New Relic cons

Pricing and Cost Advice

Information not available

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"Pricing is better with New Relic APM than Dynatrace."

"Comparatively, the pricing is expensive."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The solution is cheap, but prices can go up when users grow."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

More New Relic pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	76

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

When considering how New Relic can be improved, the only thing that could be a bit confusing is that there are many things in New Relic, and sometimes I need to know where to find some visualizatio...

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Product Reports

IT Operations Analytics

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Change and configuration management software with configuration changes tracking, audit trail reports, changes filtering and grouping.

Evolven

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Aegon, Barclays, Chubb, Deloitte, DLL, HP, Huber, imshealth, ING, JPMorgan Chase, Moody's, Quintiles, Southboro Medical Group, Tullet Prebon, VSE Corporation, Western Union

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

IT Operations Analytics