


Dameware Remote Support and Parallels Access offer unique strengths in the remote access category. Based on user feedback, Dameware Remote Support excels in pricing and support, while Parallels Access stands out for its advanced features, justifying its higher cost.
Features: Dameware Remote Support provides comprehensive tools for IT professionals, such as remote control, system monitoring, and endpoint management. Parallels Access focuses on mobile accessibility, offering seamless access to desktop applications from tablets and smartphones and ease of use. Dameware is oriented towards IT-focused features, whereas Parallels emphasizes mobile functionality.
Room for Improvement: Dameware Remote Support needs enhanced performance on larger networks, reduced connection times, and improved scalability. Parallels Access requires better integration with various operating systems, enhanced file transfer capabilities, and refined file handling features.
Ease of Deployment and Customer Service: Dameware Remote Support has a straightforward deployment process but sometimes requires user training to maximize features. Its customer service is responsive. Parallels Access offers an easy deployment model, particularly for mobile devices, with quick response times and effective solutions in customer service.
Pricing and ROI: Dameware Remote Support is recognized for lower setup costs and favorable ROI due to extensive features at a competitive price point. Parallels Access demands a higher initial cost, justified by its advanced mobile capabilities and user satisfaction, delivering good ROI for mobile-focused use cases.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.3% |
| Parallels Access | 2.0% |
| Dameware Remote Support | 1.2% |
| Other | 87.5% |

| Company Size | Count |
|---|---|
| Small Business | 121 |
| Midsize Enterprise | 47 |
| Large Enterprise | 154 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
Parallels Access enables high-performance remote connectivity, letting users access their applications and files from any location.
Parallels Access offers a seamless remote access experience with its ease of operation and reliable connectivity. It supports application publishing and device control through a user-friendly interface, making it suitable for businesses of all sizes and individual users with specific needs. However, improvements are needed in reporting, server compatibility, and file transfer features, particularly for Mac and Unix users. Interaction with technical support can help but often provides temporary solutions.
What are the key features of Parallels Access?Parallels Access is widely used across industries such as CAD, ERP, and academia, allowing centralized management and virtual desktop infrastructure implementation. It supports system integrators and channel partners in improving customer service. Educational institutes find it valuable for CAD applications, whereas users operating devices via iPads find it especially transformative.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.