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Dameware Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
335
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Ranking in Remote Access
28th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Active Directory Management (20th)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
86
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Dameware Remote Support is 1.4%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.2%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune9.2%
Microsoft Remote Desktop Services8.2%
Dameware Remote Support1.4%
Other81.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."
"Using Azure and Intune has helped us resolve most of these issues, as we no longer need a physical infrastructure to manage systems and can push policies remotely while maintaining control over the devices."
"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."
"The stability of Microsoft Intune is ten out of ten."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"It is very stable and scalable because this is a cloud-only solution."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"Using DameWare has made the troubleshooting process faster."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"It was very easy to install."
"Overall, it is an excellent tool that works great and I would recommend it."
"We've had a good experience with it over a number of years."
"Microsoft Remote Desktop Services is stable and reliable."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"I would recommend Microsoft Remote Desktop Services, especially for general support."
"I've had good experiences with Microsoft customer support."
"Microsoft Remote Desktop Services has positively impacted my organization by leading to an overall productivity increase because it has simplified what used to be a physical task of going to certain users' machines for validation, allowing for remote management from geographically distributed locations."
"I have found Microsoft Remote Desktop Services to be stable."
 

Cons

"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"Also, Microsoft Intune relies heavily on its fellow products in the suite."
"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them."
"We face multiple scenarios where IT decision-makers request specific policy implementations, however, due to product limitations, we cannot fulfill these requests."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."
"The technical support from Microsoft is not good, they take a long time to respond to a case and they do not update you on what is happening on a case."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Having a secondary app to log in to a remote VN is not ideal, but the app itself is very good."
"Security in the connection between us and our clients' servers is something that can be improved."
"The performance depends on connectivity."
"We would like configuration to be automatic and the price to be close to zero, however, that's not realistic."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The training profiles could be better."
"Network bandwidth may limit a users experience with remote desktop services."
 

Pricing and Cost Advice

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"I would rate the price a four out of ten with ten being the most expensive."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"We have the business premium licenses for the solution."
"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."
Information not available
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"Although not an expensive product, pricing is always something that can be improved."
"We do not have to pay for the product."
"It's not an expensive product."
"It's not an expensive solution."
"The solution comes free with Microsoft Windows."
"The solution has a pretty comparable pricing."
"The solution has a perpetual license and it is purchased upfront."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
12%
Comms Service Provider
8%
Retailer
8%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise167
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise16
Large Enterprise34
 

Questions from the Community

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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I was not involved in the pricing and licensing perspective, so I cannot speak too much on that. However, I know that...
What needs improvement with Microsoft Remote Desktop Services?
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple ro...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Bank Alfalah Ltd.
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: March 2026.
884,976 professionals have used our research since 2012.