ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.
The pricing is moderate.
The solution has a perpetual license and it is purchased upfront.
The pricing is moderate.
The solution has a perpetual license and it is purchased upfront.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
Enable secure, flexible work with the leader in virtual apps and desktops
You have to do some hard work in order to get the suitable licenses.
The licenses are affordable, but the support is a bit expensive, though worth the value.
You have to do some hard work in order to get the suitable licenses.
The licenses are affordable, but the support is a bit expensive, though worth the value.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
This product provides value for money.
Bomgar has a very fair pricing structure.
This product provides value for money.
Bomgar has a very fair pricing structure.
BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.
The licensing cost for this solution is based on the number of endpoints.
The price is pretty expensive, but you get what you pay for and this is a great product.
The licensing cost for this solution is based on the number of endpoints.
The price is pretty expensive, but you get what you pay for and this is a great product.
Intuitive remote control
Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.
The product is free! Get it now.
It's free.
The product is free! Get it now.
It's free.
It is very good.
If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.
It is very good.
If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package.
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
The licensing fees are less than $400 per year.
The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer.
The licensing fees are less than $400 per year.
The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer.
With Quest Change Auditor for Active Directory, you can ensure the security, compliance and control of both on-premises AD and Azure AD from a central location. Track, audit, report and alert on all key configuration changes and consolidate them in a single console — without the overhead of turning on native auditing.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
Whether your clients are working from home, in the office, or on the go—they need you. N‑able™ Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
The licensing fees depend on different criteria, including options and sizing.
ManageEngine products will always be the lowest cost in category as that is part of their business model.
The licensing fees depend on different criteria, including options and sizing.
ManageEngine products will always be the lowest cost in category as that is part of their business model.
Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection. When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. It Delivers the tools IT professionals need in a cloud-based, remote support solution