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CyberArk Identity vs OpenText Identity Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
CyberArk Identity
Ranking in Identity Management (IM)
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Authentication Systems (9th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (5th), Active Directory Management (8th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (7th)
OpenText Identity Manager
Ranking in Identity Management (IM)
17th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
User Provisioning Software (9th)
 

Mindshare comparison

As of August 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.2%, down from 3.5% compared to the previous year. The mindshare of CyberArk Identity is 2.3%, up from 1.2% compared to the previous year. The mindshare of OpenText Identity Manager is 1.9%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
SYAMSUL SALAM - PeerSpot reviewer
The product is affordable and easy to use, but the technical support must be improved
The solution is used to manage SSO and login for internal applications The product enables detailed user management. The product is easy to use. Our users found it easier than Microsoft Identity Manager. The solution must add more configurations. There are different types of user identity in…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10 to 30 percent of the time we spent on provisioning access."
"What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"The key benefit of Omada Identity is maintaining complete control."
"Omada offers a technical solution that addresses both our needs."
"For me, the best feature of Omada Identity is its web interface because it's really easy for users to understand."
"CyberArk Identity is at the top."
"The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients."
"I had one machine that I could not use due to an invalid token. They resolved the problem immediately after I reported it, on the same day, within one hour. It is a very good experience."
"The initial setup of CyberArk Identity was straightforward."
"The feature that we find most valuable is the ability to integrate multiple IDs for on-premises Active Directory."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The initial setup is straightforward. It takes me up to an hour and a half."
"I found the solution to be stable."
"It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems."
"NetIQ does not have a limit on the number of users."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"I like the eDirectory feature."
"The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
 

Cons

"The solution should be made more agile for customers to own or configure."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"There's a challenge with handling large amounts of data in this system."
"Documentation can be improved. I have already filed a few suggestions to make documentation more clear and more representative of reality."
"One thing that we are not so happy about is the user interface. It is a bit dated. I know that they are working on that, but the user interface is quite dated. Currently, it is a little bit difficult to customize the user interface to the need of the business, which is a little bit disappointing. It needs it to be a little bit easier to operate, and it should have a better user interface."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes."
"They can include the Mobile Device Management (MDM) feature."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."
"The solution's difficulty in gaining skill sets should be improved because it's a vertical product."
"I'm not sure what needs improvement. It is a good platform."
"They could improve their UI and make everything more user-friendly."
"At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."
"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
"Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."
"The vendor must provide an easier console for configuring things for smaller customers."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface."
"There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue."
"NetIQ Identity Manager could improve by updating the user portal, it is out of date."
 

Pricing and Cost Advice

"While Omada Identity carries a premium price tag, it proves to be cost-effective."
"My client deals directly with the Omada Identity team in terms of licensing. I never look at pricing, so I'm not aware of how much the solution costs, but it's worth the money. Often, when you begin to use Omada Identity and it takes a while to set up, it'll be irreversible, and you'd depend on and focus more on the functionality of the solution, rather than its price tag."
"It is licensed per managed user per year."
"It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."
"Omada continues to be very competitive on pricing, especially on the Omada cloud product."
"The initial total cost of ownership to implement Omada Identity is not small. The TCO for the implementation is as high as any other solution. However, the cost of maintaining the solution is at par or lower than competitors, including adding more features or maintaining the system after the initial deployment or installation to make sure that they are available for users to use or extending the functionalities of those activities. Those maintenance costs are lower than other vendors, but the initial cost of getting the system installed is still high."
"The pricing for Omada Identity is fair."
"Omada is too expensive. We are in the automotive industry. The pricing might be high because most of the other customers are in the insurance or banking sectors, but it's steep for an auto supply company."
"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."
"The pricing of CyberArk Identity is competitive."
"There is an initial license and then there is a subscription needed."
"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."
"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."
"CyberArk Identity is an expensive solution."
"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."
"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"The solution is quite affordable."
"You just need to be aware that the more systems you connect, the more license fees you have to pay."
"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."
"The price of the solution is a bit high and could be reduced."
"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
16%
Government
9%
Transportation Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing is acceptable. It is worth considering what we are protecting with the amount charged.
What needs improvement with CyberArk Identity?
Some areas experience slowness based on the workload. There's a need to enhance network performance despite the good ...
What do you like most about NetIQ Identity Manager?
The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with...
What is your experience regarding pricing and costs for NetIQ Identity Manager?
The pricing depends on whether we buy the solution as a service or a license. The license is expensive. If we buy it ...
What needs improvement with NetIQ Identity Manager?
The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how t...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Idaptive
Novell Identity Manager
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Sheetz
Find out what your peers are saying about CyberArk Identity vs. OpenText Identity Manager and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.