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OpenText Identity Manager pros and cons

Vendor: OpenText
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Identity Manager offers flexibility, allowing synchronization of multiple data sources and connections to various systems.
Key features include Password Reset Alerts, Password Sync, SQL connectors, and eDirectory integration.
The solution excels in external systems integration and automatic identity information transfer.
Active Directory synchronization capacity is highly valuable due to handling multiple directories effectively.
OpenText Identity Manager provides unlimited user support and simplified identity synchronization with automated provisioning and approval workflows.

CONS

NetIQ Identity Manager could improve by integrating directly without the need for Active Directory.
Integrations must be made easier.
Further enhancing the access granting process to reduce time and improve accuracy is necessary.
The architecture is somewhat complex and lacks inherent resilience in some components.
The vendor must provide an easier console for configuring things for smaller customers.
 

OpenText Identity Manager Pros review quotes

DK
Consultant at a energy/utilities company with 1,001-5,000 employees
Jun 30, 2019
It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems.
RE
Works at a insurance company with 201-500 employees
Jul 1, 2019
The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors.
AA
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Oct 28, 2019
The main value lies in the simplicity of implementation, as well as its customized look and feel.
Learn what your peers think about OpenText Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
HF
Owner & CFO at SKyPRO AG
Aug 19, 2021
The most valuable feature of this solution has been the ability for us to integrate a lot of external systems, and the automatic transfer of a lot of identity information. Additionally, the customization is very good.
reviewer1550298 - PeerSpot reviewer
CyberSecurity Teacher/Instructor at a consultancy with 51-200 employees
Nov 1, 2021
I like the eDirectory feature.
Jack Kwok - PeerSpot reviewer
Information Technology Manager at Hong Kong Baptist University
May 6, 2022
The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one.
SYAMSUL SALAM - PeerSpot reviewer
Solutions Architect at Pos DIgicert Sdn Bhd
Dec 11, 2023
The product is easy to use.
GA
IAM Specialist at a tech services company with 11-50 employees
Feb 14, 2024
The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows.
MS
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees
Mar 5, 2024
The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator.
reviewer2401464 - PeerSpot reviewer
Architect at a consultancy with 51-200 employees
May 15, 2024
NetIQ does not have a limit on the number of users.
 

OpenText Identity Manager Cons review quotes

DK
Consultant at a energy/utilities company with 1,001-5,000 employees
Jun 30, 2019
If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement.
RE
Works at a insurance company with 201-500 employees
Jul 1, 2019
The interface is old and outdated, and the design software seems archaic.
AA
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Oct 28, 2019
There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue.
Learn what your peers think about OpenText Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
HF
Owner & CFO at SKyPRO AG
Aug 19, 2021
NetIQ Identity Manager could improve by updating the user portal, it is out of date.
reviewer1550298 - PeerSpot reviewer
CyberSecurity Teacher/Instructor at a consultancy with 51-200 employees
Nov 1, 2021
It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface.
Jack Kwok - PeerSpot reviewer
Information Technology Manager at Hong Kong Baptist University
May 6, 2022
We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory.
SYAMSUL SALAM - PeerSpot reviewer
Solutions Architect at Pos DIgicert Sdn Bhd
Dec 11, 2023
The integrations must be made easier.
GA
IAM Specialist at a tech services company with 11-50 employees
Feb 14, 2024
Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy.
MS
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees
Mar 5, 2024
The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent.
reviewer2401464 - PeerSpot reviewer
Architect at a consultancy with 51-200 employees
May 15, 2024
The vendor must provide an easier console for configuring things for smaller customers.