2019-04-23T08:23:00Z

What needs improvement with CyberArk Identity?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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15 Answers

RiyasAbdulkhader - PeerSpot reviewer
Real User
Top 10
2024-02-01T04:11:00Z
Feb 1, 2024

CyberArk Identity could improve by allowing federation directly or seamlessly, without the need for an Identity Connector. Instead of building separate Azure Connectors, if they could just federate, that would be nice. However, for this kind of feature to work, the customer's environment would need specific configurations. Basically, they could improve the federation capabilities to handle multiple domains separately, instead of just one. Right now, if you're working with one domain, it's okay. But for multiple domains, it becomes a bit complicated. In the on-premises version, you can curate more than one domain seamlessly. However, the SaaS version of CyberArk Identity requires more configuration. Moreover, CyberArk Identity is relatively new. They haven't been in the market for more than two or three years. They're still under development and not yet a fully-fledged product. They're constantly adding features, but they haven't yet achieved complete account management capabilities for all types of accounts, which is likely due to their competition. So, while they are actively promoting it, not many customers are using CyberArk Identity yet.

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Themis-Kotoulas - PeerSpot reviewer
Real User
Top 10
2023-11-23T13:01:29Z
Nov 23, 2023

The solution's difficulty in gaining skill sets should be improved because it's a vertical product. We would expect a better and easier operational service from CyberArk Identity.

MI
Real User
Top 20
2023-10-04T15:05:00Z
Oct 4, 2023

In terms of a governance platform, it's worth noting that CyberArk doesn't offer a particularly strong one. They struggle with identifying risk scores efficiently because their risk scoring relies on the manual entry of access data. In contrast, SailPoint excels in this aspect and can detect and provide superior governance scores more effectively. To be equitable, one notable aspect is that CyberArk is gradually moving away from on-premises components and migrating them to the cloud. However, from my perspective, they should consider retaining some on-premises components instead of entirely removing them. I understand that this decision might be related to cost and future prospects. Nonetheless, considering the global trend of securing and controlling data, offering everything solely in the cloud could become problematic for many organizations.

Vishnu Ramachandra - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-08-23T07:37:20Z
Aug 23, 2023

CyberArk Identity's GUI is an area with certain shortcomings that need improvement.

BRUNO REYNAUD - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-05-12T14:29:34Z
May 12, 2023

The OpenID features could improve in CyberArk Identity.

ProbalThakurta - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-04-06T06:04:29Z
Apr 6, 2023

The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability.

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MP
Real User
Top 20
2023-03-09T22:00:14Z
Mar 9, 2023

I'm not sure what needs improvement. It is a good platform.

EY
Real User
Top 20
2022-08-02T12:38:28Z
Aug 2, 2022

They could improve their UI and make everything more user-friendly. They're providing artificial intelligence and they're using the UBA. However, this part can be more effective.

Frank Tingle - PeerSpot reviewer
Real User
Top 5
2022-06-06T11:26:00Z
Jun 6, 2022

More integrations would be better.

Prasanna Burri - PeerSpot reviewer
Real User
Top 10
2022-04-30T06:09:15Z
Apr 30, 2022

CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area.

PC
MSP
2022-02-20T17:21:50Z
Feb 20, 2022

The user interface could be improved.

JR
Real User
2021-12-16T18:35:00Z
Dec 16, 2021

I don't have any feedback for ways Identity could improve — at least not for this use case.

FU
Real User
2021-09-28T15:42:23Z
Sep 28, 2021

The solution could be easier to use and I found it to be very complex involving many steps.

CH
Real User
2020-11-06T14:26:12Z
Nov 6, 2020

They can include the Mobile Device Management (MDM) feature.

SK
Real User
2019-04-23T08:23:00Z
Apr 23, 2019

This solution has MDM (Mobile Device Management) features, but they are weak. We would like to see an improvement in the ability to manage mobile devices. I think that there is a weak point in the Japanese market because they currently do not have a service person in Japan.

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space. CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to...
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