OpenText Identity Manager Reviews

Name: OpenText Identity Manager
Brand: OpenText
Rating: 4.0 (18 reviews)

4.0 out of 5

18 reviews
87% willing to recommend

1,087 followers

What is OpenText Identity Manager?

OpenText Identity Manager provides event-driven capabilities with real-time synchronization and integration across multiple systems. Known for its flexibility, it offers features like password sync, access management, and directory synchronization.

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OpenText Identity Manager is the #9 ranked solution in top User Provisioning Software and #19 ranked solution in top Identity Management (IM) solutions. PeerSpot users give OpenText Identity Manager an average rating of 8.0 out of 10. OpenText Identity Manager is most commonly compared to Microsoft Entra ID: OpenText Identity Manager vs Microsoft Entra ID. OpenText Identity Manager is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Buyer's Guide

OpenText Identity Manager

May 2025

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Featured OpenText Identity Manager reviews

SYAMSUL SALAM

Solutions Architect at Pos DIgicert Sdn Bhd

The solution is used to manage SSO and login for internal applications The product enables detailed user management. The product is easy to use. Our users found it easier than Microsoft Identity Manager. The solution must add more configurations. There are different types of user identity in…

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Jack Kwok

Information Technology Manager at Hong Kong Baptist University

NetIQ Identity Manager can improve the bulk account uploads, it's very slow. You need to do it one by one. We work in the education sector, and every year we have approximately 20,000 accounts to create in a very short period, the NetIQ Identity Manager has a problem with this, we need to use a batch job. For example, we cut it into 10 batches and execute them one by one, so that it will not interrupt our production environment. Even though we have upgraded the hardware, the software used for NetIQ Identity Manager could improve. The scalability can be better.

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reviewer2401464

Architect at a consultancy with 51-200 employees

NetIQ does not have a limit on the number of users. The tool is secure by nature. It can have more than one billion users. Event-based systems know what has to be changed. SQL-based systems can only change using time and date. Event-based systems provide immediate results, while SQL-based systems need time to sync. It is totally different from a security perspective. Event-based systems can update all the systems in seconds or minutes. Other systems do it within 24 hours. The basic event-based system is AI-driven. It has some kind of robotics and programming. Other tools need programming. I like systems that have prebuilt ideas of security. NetIQ has been in the market for a long period. It has all the systems and connectors. There is not much coding. We just need to configure the products. We need not do any programming. I haven't seen any other product that needs only configuration to do the job. Most products in the market are SQL-based. They need programming. Some service providers who sell other products to customers do not sell NetIQ because they can make more money by selling solutions that need more consultancy and programming. More hours lead to more money.

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OpenText Identity Manager mindshare

Product category:

As of June 2025, the mindshare of OpenText Identity Manager in the User Provisioning Software category stands at 3.2%, down from 4.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

User Provisioning Software

PeerResearch reports based on OpenText Identity Manager reviews

Type	Title	Date
Category	User Provisioning Software	Jun 19, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 19, 2025	Download
Comparison	OpenText Identity Manager vs One Identity Manager	Jun 19, 2025	Download
Comparison	OpenText Identity Manager vs SailPoint Identity Security Cloud	Jun 19, 2025	Download
Comparison	OpenText Identity Manager vs Saviynt	Jun 19, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Entra ID	4.3	N/A	95%	234 interviews Add to research
SailPoint Identity Security Cloud	4.1	32.6%	96%	71 interviews Add to research

Valuable Features

OpenText Identity Manager excels in event-driven provisioning, real-time synchronization, and user management with roles and entitlements. Users appreciate its flexibility, integration capabilities, and ease of use. Its tools like Designer and Analyzer enhance deployment processes, while password synchronization and self-service features improve security. The interface offers significant improvements in access request management, making it user-friendly. Its scalability and configuration ease make it preferable over SQL-based systems, requiring minimal coding or programming.

"NetIQ does not have a limit on the number of users."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."

Room for Improvement

OpenText Identity Manager requires improved documentation and Windows OS compatibility. The user interface is outdated and challenging to configure, and the licensing process needs enhancement. The complexities of installation and operation demand more trained personnel. Integration with cloud solutions is lacking. Identity and access management features are not as advanced as competitors. There is a need for enhanced role-based access control and simplified configuration for smaller companies without high-end technicians.

"The vendor must provide an easier console for configuring things for smaller customers."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."

Pricing

OpenText Identity Manager has flexible pricing that varies significantly based on organization type, with estimated implementation costs ranging from €150,000 to €300,000. Licensing fees are approximately €10,000 annually for 120,000 identities and 40-50 connected systems. Special pricing options are available for sectors like government and education. Users highlight the cost-effectiveness in terms of provisioning hours saved, despite some finding licensing expensive. Customization can involve additional costs, and pricing differences exist between purchasing as a service or a license.

"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
"The solution is quite affordable."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."

Popular Use Cases

OpenText Identity Manager is employed for provisioning accounts and managing access. It synchronizes directories and passwords, updates SQL for ERP, and harmonizes user provisioning across Active Directory, Oracle, PeopleSoft, Office 365, Azure, and more. It facilitates identity management, access control, compliance management, and single sign-on for various applications. Widely used for teaching cybersecurity and IAM, this tool supports diverse user environments, ensuring efficient role-based access from employee start dates.

Service and Support

OpenText Identity Manager customer service receives mixed reactions, some rating it highly, while others lack experience. Multiple users find technical support knowledgeable and responsive, though some note delays and average handling of complex issues. Community support is praised where official channels fall short. Certain regions lack sufficient consulting partners, affecting service quality. Delays are noted, especially when relying on call centers across regions. Comparisons to larger vendors highlight areas where it could improve.

Deployment

Initial setup of OpenText Identity Manager is mostly straightforward. Complexity varies with the environment, making integration with systems like HR more demanding. Companies with extensive IT knowledge find it easier, while those with complex needs or less experience face challenges. Documentation aids learning, but customized needs require expertise. Setup can take a few hours, with full deployment time depending on customer requirements. Complexity is higher with additional components and customizations.

Scalability

OpenText Identity Manager exhibits diverse scalability feedback. Many highlight its robustness in large environments, seamlessly managing numerous identities. While some critique the complexity and adjustments needed during expansions, others value its vast connector availability for wide network integration. Performance can degrade with bulk operations, yet it handles significant user volumes in varied sectors. Cost considerations regarding scaling, particularly licensing, can influence scalability. Horizontal scaling poses challenges, yet vertical growth proves satisfactory for numerous users.

Stability

OpenText Identity Manager receives positive stability feedback, with many users rating it 7 or 8 out of 10. It's described as stable and reliable, with minor glitches and bugs that are typically resolved quickly. Some mention issues arising from specific configurations like running on Windows servers or eDirectory crashes during driver start-up. Heavy usage can affect performance temporarily, but additional resources help. On Linux, OpenText Identity Manager runs efficiently without significant problems.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Identity Manager Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

11%

Government

Manufacturing Company

University

Healthcare Company

Transportation Company

Educational Organization

Comms Service Provider

Insurance Company

Retailer

Real Estate/Law Firm

Marketing Services Firm

Media Company

Non Profit

Construction Company

Legal Firm

Outsourcing Company

Energy/Utilities Company

Security Firm

Hospitality Company

Wholesaler/Distributor

Performing Arts

Recruiting/Hr Firm

Consumer Goods Company

Logistics Company

Compare OpenText Identity Manager with alternative products

Learn more about OpenText Identity Manager

OpenText Identity Manager is a comprehensive identity management platform, designed to support role-based provisioning and seamless integration of external systems. Its notable features include the Designer and Analyzer tools and robust self-service password management, enhancing its usability. Organizations leverage its event-driven architecture for real-time synchronization and detailed tracing, facilitating efficient identity management across different data sources. However, enhancements in Windows OS compatibility, user interface modernization, and cloud support are needed. Training remains crucial, given the system's complexity and unique language.

What are the Key Features of OpenText Identity Manager?

Real-time Synchronization: Event-driven architecture enables instant updates across systems.
Role Based Provisioning: Streamlines managing roles and permissions within organizations.
Flexible Integration: Connects with multiple data sources, enhancing system interoperability.
Password Synchronization: Simplifies password management across platforms.
Access Management: Offers tools to manage permissions and security with ease.

Why Consider OpenText Identity Manager in Reviews?

Comprehensive Support: Offers identity lifecycle management, enhancing user experience.
Security Enhancements: Improves compliance management and access control.
Scalability: Efficiently supports large-scale enterprise environments.
Integration Capabilities: Connects seamlessly with existing infrastructure.

In industries ranging from large corporations to local banks, OpenText Identity Manager supports account provisioning and access management, primarily through Active Directory integration. By connecting with applications like Oracle, PeopleSoft, and Office 365, it facilitates lifecycle and compliance management. Its deployment aids training and real-world application with single sign-on options for internal applications, providing a comprehensive identity management solution for diverse environments.

OpenText Identity Manager was previously known as Novell Identity Manager.