The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how to use the product. The vendor must provide an easier console for configuring things for smaller customers. The vendor does introduce new solutions, but they are usually for big customers and high-end technicians. Some companies do configuration without high-end technicians. The vendor must provide a limited and easier console for smaller companies.
IAM Specialist at a tech services company with 11-50 employees
Reseller
Top 5
Feb 14, 2024
Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy, as well as ensuring consistency of user information across integrated applications.
Information Technology Manager at Hong Kong Baptist University
Real User
Apr 30, 2022
We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory.
CyberSecurity Teacher/Instructor at a consultancy with 51-200 employees
Real User
Nov 1, 2021
It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface. It should also be easier to install. There should be an easier testing system for applications for students or consultants to try it themselves. The system to download or get your applications for testing is not so easy. They can clarify how to install it for different Linux versions as well as how to use it for local private cloud use and public cloud use. It seems that you have to install many incarnations of basically the same product. They should make it free for schools for teaching purposes. Their competitors are giving it for free. By not doing that, they are losing market to competitors.
I cannot specify any areas of improvement. There's no huge thing missing because it's already comprehensive. Now and then, however, there might be a minor issue.
Consultant at a energy/utilities company with 1,001-5,000 employees
Consultant
Jun 30, 2019
The product, the technology itself, is really good. The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product. Sometimes you need to deploy something that's a little different. It requires development, and it's just hard to find people. It requires training, because, in each event, you need to learn the specific language that the product speaks. So it's a directional language and you need someone with some knowledge with it to deploy it. They have graphical interfaces and you can get away with the basics, but it gets a little bit more complicated once it's a little bit more customized. If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement. They need to go to a cloud service solution because everyone's looking forward to the cloud now. Everything that I worked with was on-prem system deployments.
There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved. The newer workflow engine shipped with latest version 4.8 provides more features and possibilities than the current legacy system. The legacy system is still supported and currently there is no migration tool available.
OpenText Identity Manager provides event-driven capabilities with real-time synchronization and integration across multiple systems. Known for its flexibility, it offers features like password sync, access management, and directory synchronization.OpenText Identity Manager is a comprehensive identity management platform, designed to support role-based provisioning and seamless integration of external systems. Its notable features include the Designer and Analyzer tools and robust self-service...
The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how to use the product. The vendor must provide an easier console for configuring things for smaller customers. The vendor does introduce new solutions, but they are usually for big customers and high-end technicians. Some companies do configuration without high-end technicians. The vendor must provide a limited and easier console for smaller companies.
Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy, as well as ensuring consistency of user information across integrated applications.
The solution must add more configurations. There are different types of user identity in different applications. The integrations must be made easier.
We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory.
It needs some modern features. They should improve and modernize their management interface. It has been created over years and by different persons. You can see different applications, different management consoles for different things. There should be an integrated interface. It should also be easier to install. There should be an easier testing system for applications for students or consultants to try it themselves. The system to download or get your applications for testing is not so easy. They can clarify how to install it for different Linux versions as well as how to use it for local private cloud use and public cloud use. It seems that you have to install many incarnations of basically the same product. They should make it free for schools for teaching purposes. Their competitors are giving it for free. By not doing that, they are losing market to competitors.
NetIQ Identity Manager could improve by updating the user portal, it is out of date.
I cannot specify any areas of improvement. There's no huge thing missing because it's already comprehensive. Now and then, however, there might be a minor issue.
The interface is old and outdated, and the design software seems archaic.
The product, the technology itself, is really good. The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product. Sometimes you need to deploy something that's a little different. It requires development, and it's just hard to find people. It requires training, because, in each event, you need to learn the specific language that the product speaks. So it's a directional language and you need someone with some knowledge with it to deploy it. They have graphical interfaces and you can get away with the basics, but it gets a little bit more complicated once it's a little bit more customized. If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement. They need to go to a cloud service solution because everyone's looking forward to the cloud now. Everything that I worked with was on-prem system deployments.
There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved. The newer workflow engine shipped with latest version 4.8 provides more features and possibilities than the current legacy system. The legacy system is still supported and currently there is no migration tool available.