We performed a comparison between ConnectWise Automate and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most value we get from this solution is that everything is on a patch cycle."
"A good automated scripts feature."
"It's definitely improved the help-desk servicing, et cetera."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It is a scalable product."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Scheduling of automation could be improved and made more simple."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"Technical support was helpful."
"The product’s stability needs improvement."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. ConnectWise Automate is rated 7.4, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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