We performed a comparison between CloudStack and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include that it is a user-friendly portal, VPN P2S and S2S possibilities, and it's easy to manage accounts and limits."
"CloudStack, by default, gives us a zone-based setup which makes it easier to manage datacenters located in different geographical areas."
"When compared to OpenStack, CloudStack is also an open-source platform that is continuously improving its features and capabilities with each new version release. Having worked with CloudStack 4.7, 4.14, and most recently, 4.17, I have noticed significant enhancements in the platform's features and customer experience, such as the introduction of a new user interface in the latest release. Notably, the latest versions have made major improvements to VM live migrations, making them more efficient and effective."
"It works, and pretty much always has. Reliability and support for enterprise features, with a multi-tenant interface, makes CloudStack a very compelling solution."
"My company could implement a lot of customizations and integration with load balancers and DNS. When we started using CloudStack, we didn't have that integration, so we developed that. We could fix anything missing in the solution."
"The initial implementation process was quite good."
"You can manage infrastructure with a few people, since product is monolithic. We had three engineers (storage, virtual, Linux admins) only. Also, CS supports different flavours of hypervisors."
"Over the years, we have valued CloudStack for its stability."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is easy to use and simple to learn."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It's easy to set up."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"CS has very descriptive logging, and every time I faced issues and asked for help, I didn’t get any reply from the community. Reason? Its quite obvious. CS runs on specific environments, unique to each case. So, unless it is a functional issue of CS, nobody can help you. All issues were resolved by myself going through logs. This is another reason why you need smart enough people to manage it. Engineers must have knowledge of hypervisors and understand how CS interacts with them."
"We recognize that CloudStack is an easy-to-use cloud management platform and, in my opinion, there has been a large number of improvements in the past few years, particular when it comes to the modern UI and overall ease of management. However, I believe that CloudStack needs to grow their marketing in the commercial side. They don't have a great piece of market share right now."
"It is not widely used so Google does not help very much when you are troubleshooting, and the CloudStack forum is not very active."
"I think that container technology in CloudStack is an area that needs to be improved."
"Companies need to be knowledgeable about cloud technology. It's not for novice users."
"It would be great to have a couple of “external” networks for VPC and have the possibility, for each domain, to choose they type of “external” network."
"I would like to see support for native VLAN, and fault-tolerance."
"The number of contributors to this solution is relatively small compared to other solutions. However, if more frequent users of CloudStack contribute to the open-source community, it will significantly enhance the overall community experience and make it more useful for everyone involved."
"There is room for improvement in the stability of ServiceNow."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The product needs to add a workflow insight tool."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I advise others not to customize a lot while using the solution."
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CloudStack is ranked 12th in Cloud Management with 29 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. CloudStack is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of CloudStack writes "A solution that strikes a balance between user-friendliness, scalability, and stability". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". CloudStack is most compared with OpenNebula, vCloud Director, Sangfor HCI - Hyper Converged Infrastructure, Nutanix Cloud Infrastructure (NCI) and Cloudify, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our CloudStack vs. ServiceNow IT Operations Management report.
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