CloudStack vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Apache and ServiceNow are both solutions in the Cloud Management category. Apache is ranked #8 with an average rating of 8.2, while ServiceNow is ranked #14 with an average rating of 8.1. Apache holds a 2.2% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

CloudStack

Read 34 CloudStack reviews

4,171 Views
4,004 Comparison Views

94% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
2,323 Comparison Views

95% willing to recommend

CloudStack

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and ServiceNow IT Operations Management compete in the cloud services and IT operations management sectors. ServiceNow IT Operations Management generally has the upper hand due to its comprehensive features that justify its higher price and implementation costs.

Features: CloudStack offers scalability, an open-source architecture, and support for multiple hypervisors, which attracts organizations seeking flexibility and cost-efficiency. ServiceNow IT Operations Management provides excellent integration capabilities, automation, and advanced analytics, offering deeper insights and operational efficiencies.

Room for Improvement: CloudStack could benefit from enhanced integration options, expanded customer support services, and improved network management features. ServiceNow IT Operations Management may need refinements in user interface simplicity, reduction in setup complexity, and cost optimization for smaller enterprises.

Ease of Deployment and Customer Service: ServiceNow IT Operations Management is designed for structured deployment and ongoing support, integrating well into enterprise systems despite significant initial setups. CloudStack focuses on a quicker, more agile deployment process with basic customer support aimed at ease and efficiency, making it ideal for rapid deployments.

Pricing and ROI: CloudStack offers lower setup costs due to its open-source nature, resulting in a more predictable path to ROI. ServiceNow IT Operations Management requires higher initial investment, reflecting its extensive capabilities, but promises greater long-term ROI for those prioritizing feature richness over initial expense savings.

To learn more, read our detailed CloudStack vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

CloudStack vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

8th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

14th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), IT Infrastructure Monitoring (15th), AIOps (4th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of CloudStack is 2.2%, down from 4.0% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
CloudStack	2.2%
ServiceNow IT Operations Management	1.6%
Other	96.2%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CloudStack provides an easy way to have high availability (HA) of the virtual machines and helps with a better SLA."

"The initial implementation process was quite good."

"If you are looking for a stable product that is easy to install with a lot of documentation, a portal that is very easy to understand and manage and that can be modified, you should use CloudStack."

"We had a relevant reduction of bureaucracy tasks."

"Key features include stability, centralized management design that scales well, and transparent interoperability with different hypervisors and manufacturers.."

"CloudStack manages infrastructure with 2-4 thousands of hosts easily."

"The most valuable feature from my point of view is access to environment via console through separate browser window."

"In general I would say CS is a stable solution and, in my opinion, it will solve problems with administration of VMs."

More CloudStack pros

"The reason is it's cost-effective, number one."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"I like the tool's discovery feature."

"I like the solution due to the fact that it's scalable."

"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."

"The scalability of ServiceNow is good."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

More ServiceNow IT Operations Management pros

Cons

"This product needs a lot improvement on the development side. Every new version introduces new bugs. It lacks many features needed for NFV like DPDK, SR-IOV support, etc."

"The numerous, multi-layered drill-down menus make it difficult to find one simple knob to turn."

"It would be great to have a couple of “external” networks for VPC and have the possibility, for each domain, to choose they type of “external” network."

"More integration with third-party products (we know that OpenStack has a better level of integration)."

"Lack of support for third-party software vendors such as Veeam and Zerto creates limitations on comprehensive offerings which would include backup and disaster recovery."

"The zones need to be more stable. During moving and first deployment there were a lot of issues."

"The product has evolved a lot since the first versions in which it was very complicated to do version updates, and had various problems."

"I think CloudStack needs to promote itself better, since I believe it a better solution than OpenStack."

More CloudStack cons

"The product needs to add a workflow insight tool."

"If you are new to using the solution, you will find the setup complex."

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"The main issue with ITOM in an enterprise environment is performance."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"There is no license, so the product is free unless you are buying professional technical support services."

"CloudStack is an open-source product."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"The solution is open-source and free."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"The cost of ServiceNow is much higher."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The solution is costly compared to the products offered by its competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Manufacturing Company

10%

Construction Company

University

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

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Compared 10% of the time

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Compared 9% of the time

Turbo360 (Formerly Serverless360) vs CloudStack

Compared 6% of the time

Persistent Intelligent Cloud (PiCloud) vs CloudStack

Compared 5% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 5% of the time

More CloudStack Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

IBM Turbonomic vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

CloudStack

September 2026

Download CloudStack product report

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Vmops, Cloud.com

ServiceNow ITOM

Overview

CloudStack offers an easy-to-manage platform compatible with multiple hypervisors, enabling seamless networking and efficient workload scaling. Its advanced APIs and open-source nature facilitate automation and customization, making it ideal for extensive cloud environments.

CloudStack is recognized for ease of setup, robust networking, and hypervisor compatibility. Supporting a range of workloads, it scales efficiently, offering flexible features like VM migration, private networking, and multi-zone support. Its user-friendly open-source design aids troubleshooting and customization, making it ideal for managing broad cloud deployments. Despite needing upgrades in interface and integration with third-party vendors and container technology, CloudStack remains a strong choice for businesses seeking effective virtualization solutions. Improvements in documentation, regional management, and emerging tech support would enhance usability and performance.

What are CloudStack's notable features?

Hypervisor compatibility: Supports diverse virtualization technologies for flexible deployment.
Robust networking: Ensures reliable and scalable network infrastructure management across zones.
Advanced APIs: Facilitates automation and integration to streamline cloud operations.
VM migration: Enhances operational flexibility with seamless virtual machine relocations.
Private networking: Provides secure and isolated network environments for critical tasks.
Multi-zone support: Offers scalable solutions for distributed cloud management.

What benefits and ROI should users consider?

Open-source model: Allows extensive customization without licensing costs, enhancing ROI.
Ease of management: Simplifies operations, reducing time and resources spent on maintenance.
Scalability: Enables growth and adaptability, fostering agility in expanding businesses.
Flexibility: Supports various workloads and environments, meeting diverse operational needs.

CloudStack is implemented across industries, used in managing virtual environments, offering IaaS in public, private, and hybrid cloud models. Companies use it for internal virtualization and customer service, integrating with hypervisors across data centers to orchestrate virtual machines and support development and testing globally.

Apache

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

CloudStack vs. ServiceNow IT Operations Management

September 2026

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