We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and GoToAssist based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It provides the flexibility of being used on any device which makes the employee experience better, in terms of ease of use."
"It virtualizes the application on your desktop."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"Citrix is used by many organizations to make it possible to streamline the way different developers work together from different locations."
"It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution."
"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."
"Citrix offers a range of products that can be used straight out of the box."
"Centralization and security are the most valuable features of Citrix Virtual Apps and Desktops."
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"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."
"Citrix Virtual Apps and Desktops is a complex solution."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"The user profiles could use some improvement."
"The sales team does not focus on client needs but instead focuses on selling higher-priced items."
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"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
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Earn 20 points
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 3rd in Remote Access with 90 reviews while GoToAssist is ranked 25th in Remote Access. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while GoToAssist is rated 9.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas GoToAssist is most compared with LogMeIn Rescue, TeamViewer, Microsoft Remote Desktop Services, GoToMyPC and LogMeIn Pro.
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