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Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Virtual Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
6th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Desktop as a Service (DaaS) (1st)
 

Mindshare comparison

As of June 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Azure Virtual Desktop is 7.5%, up from 5.6% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 13.1%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)13.1%
Azure Virtual Desktop7.5%
Other79.4%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

RC
Senior Advisor at a financial services firm with 1,001-5,000 employees
Enhanced collaboration and security with seamless remote access has transformed work efficiency
We can integrate anything with Azure Virtual Desktop from an application perspective. The App-V has evolved into MSIX. To deliver an application to Azure Virtual Desktop, MSIX can be used by expanding it as a virtual hard disk and attaching it to the virtual machine. When this is done, users who need the application will have immediate access through Active Directory group assignment. One challenge with Virtual Desktop infrastructure is application delivery. From an infrastructure perspective, it's beneficial as we can have a fallback point - if one machine is down, we can have a disaster recovery site for redirection. The delivery of applications is a tedious process. Microsoft is working on building new products for efficient application installation. This feature might be included in upcoming releases. Currently, it's burdensome for IT administrators to create applications compatible with Virtual Desktop infrastructure, unlike traditional machines where direct installation is possible.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I've always found Azure Virtual Desktop to work for me without issues."
"Azure pricing is quite cheap due to licensing benefits with Microsoft."
"The ability to spin up virtual machines quickly and speedily in Azure has been really valuable."
"Scalability is very straightforward with Azure Virtual Desktop."
"Azure Virtual Desktop is stable and provides a 100% stable experience."
"This integration enhances productivity 100%, as it makes it much easier for us to give access to external third parties to work with us for collaboration."
"Absolutely, this solution is probably the leader in its field."
"The auto-scaling option allows provisioning additional virtual desktops based on user demand, making it scalable and flexible."
"Citrix is a pricey product, but it is the best product for large corporate companies that want to squeeze to the last buck the life of their existing computers."
"The tech support is fast, knowledgeable, and customer-friendly."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"This is a very good tool for virtualizing your application."
"It has improved delivering applications to remote locations with its lower bandwidth utilization, giving better performance to the user even with the lowest bandwidth."
"The scalability of Citrix Workspace is exceptional."
"At this moment, 95 percent of our employees are using Citrix as the only tool to do their job."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
 

Cons

"The main issue is the response time, which needs improvement to be faster."
"There are challenges when upgrading the OS from Windows 10 to Windows 11, such as facing a black screen during testing. It is essential for Microsoft to ensure better testing and smoother transitions when decommissioning previous versions."
"Access from Entra ID should be implemented to provide only tenant access to users connecting to the Azure Virtual Desktop environment, eliminating the need for on-premises requirements."
"The delivery of applications is a tedious process."
"The primary area for improvement is around the scalability of Azure, specifically on the desktop side."
"One of the issues I had was the ability to add an internet proxy. I would like to see built-in proxy and internet filtering."
"I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive."
"It takes too long to get a return call."
"These days, Citrix lacks innovation, so I would rate the current product stack as an eight out of 10."
"At that time, XenDesktop was poorly documented (as in, barely documented) and I ran into problems with everything, including lingering problems with the Nehalem processors in the hosts and problems in my storage server that caused the virtual desktops to arbitrarily hang for the first year or so."
"The product is currently not working well in hosting conferencing software like Zoom, Team, and Salon."
"All implementations of Citrix have problems with stability; that is normal."
"The biggest area for improvement is in QA testing."
"Using the app layering feature can be quite difficult and cumbersome."
"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."
"The initial setup of Citrix Workspace is a bit of a complex process, which should be made easier in the future."
 

Pricing and Cost Advice

Information not available
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"A perpetual enterprise license costs approximately $300 USD."
"The licenses are affordable, but the support is a bit expensive, though worth the value.​"
"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."
"It is quite expensive, but so are the competitors on the market."
"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"We have more than a million seats under management so we get the best price."
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Outsourcing Company
12%
Comms Service Provider
9%
Manufacturing Company
7%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Virtual Desktop?
The usual amount customers pay for this tool varies. I have seen large deployments catering to 500 or 700 users. Enterprises do use it, and they pay quite a bit for this.
What needs improvement with Azure Virtual Desktop?
I see areas for improvement in Azure Virtual Desktop, specifically regarding cost, as it is a little bit expensive. However, when you account for replacing dedicated hardware and the maintenance it...
What is your primary use case for Azure Virtual Desktop?
We use RDP with Azure and have some virtual desktops. A major use case for Azure Virtual Desktop is that we give access to external consultants so they can access our information and interact with ...
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What is your experience regarding pricing and costs for Citrix Workspace?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based on company size would be beneficial.
 

Also Known As

No data available
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Azure Virtual Desktop vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.