Cisco Meeting Server and ScreenConnect compete in communication and collaboration tools. Cisco Meeting Server has the upper hand with robust integration and enterprise-focused support, while ScreenConnect shines with flexibility and ease across platforms.
Features: Cisco Meeting Server features high-quality audio and video conferencing, integration with Cisco hardware, and strong security protocols. ScreenConnect offers remote access, quick platform transitions, and effortless session recording.
Room for Improvement:Cisco Meeting Server could enhance its user interface, speed up deployment time, and reduce hardware dependencies. ScreenConnect would benefit from better integration with existing enterprise systems, more advanced security features, and enhanced remote support customization.
Ease of Deployment and Customer Service:Cisco Meeting Server requires a detailed integration process appealing to large enterprises, with dedicated customer service for complex queries. ScreenConnect provides faster deployment suited for smaller businesses, with user-friendly guidance and quick issue resolution.
Pricing and ROI:Cisco Meeting Server has a higher initial setup cost, justified for large-scale use with potential long-term savings. ScreenConnect provides a cost-effective option with strong ROI, enhancing remote support efficiency. Cisco Meeting Server is a significant enterprise investment, whereas ScreenConnect suits varied business sizes with controlled expenditure.
| Product | Market Share (%) |
|---|---|
| Cisco Meeting Server | 3.7% |
| ScreenConnect | 2.2% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Cisco Meeting Server brings premises-based video, audio, and web communication together to meet the collaboration needs of the modern workplace. It works with third-party devices, and provides an enjoyable and intuitive user experience. It also scales easily, and can be purchased using our all-in-one, user-based multiparty licensing offer.
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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