ServiceNow IT Operations Management and Checkmk compete in the IT management solutions category. ServiceNow holds the upper hand with its extensive feature set, while Checkmk is favored for cost-effectiveness and ease of deployment.
Features: ServiceNow IT Operations Management offers modules like Discovery, Service Mapping, and Event Management, essential for operational efficiency and asset discovery. Its seamless integration with other ServiceNow products provides a unified platform for IT management. Checkmk offers efficient auto-discovery and rule-based configuration, providing rapid setup. Its resource and infrastructure monitoring modules are praised by users looking for a streamlined solution.
Room for Improvement: ServiceNow is often critiqued for high costs, making it less accessible for small to medium enterprises. Users also note the need for improved integrations with third-party tools and a more cost-effective model. Checkmk users suggest improvements in its user interface and enhanced out-of-the-box integrations with other systems. Both could benefit from enhanced AI/ML capabilities.
Ease of Deployment and Customer Service: ServiceNow supports deployment in Public, Private, and Hybrid Cloud environments, but faces challenges with complexity and cost. Its customer service receives mixed reviews, with calls for more responsiveness. Checkmk is deployed primarily on-premises and in Private Cloud, with simple implementation for tech-savvy users. Its customer support is well-received for quick and proactive responses.
Pricing and ROI: ServiceNow is known for high licensing costs, providing significant ROI for larger enterprises utilizing its full feature range. However, smaller businesses may find it expensive. Checkmk is noted for affordability, appealing to organizations with limited budgets without compromising quality, making it a competitive choice in the enterprise monitoring space.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| Checkmk | 3.1% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Checkmk provides a comprehensive monitoring solution designed to streamline IT infrastructure management with features like auto-discovery, custom checks, and effective alerting.
Checkmk serves as a powerful tool for organizations managing large networks of servers, databases, and network appliances across multiple locations. It simplifies monitoring tasks with features like auto-discovery, custom scripting, and Slack integration. Users benefit from its resource monitoring capabilities and scalability, although there are areas for improvement, such as alert acknowledgment and greater usability. It supports both Linux and Windows environments, enabling effective oversight of IT infrastructure. The growing body of documentation enhances its adaptability in complex settings.
What are the key features of Checkmk?Industries deploying Checkmk frequently utilize it for monitoring IT infrastructure, including servers and network appliances, to manage proactive issue identification and compliance. Companies employ it in the proof of concept phase or for ongoing monitoring, covering hosts, services, and custom application metrics.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
