We performed a comparison between Checkmk and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can monitor multiple sites using the product."
"I really like the auto-discovery feature."
"The most valuable features of Checkmk are its resource monitoring, infra monitoring, and log factor configuration."
"It's versatile, scalable, and easier to use compared to other solutions like Nagios and OMD."
"The most valuable feature of the solution is that it has a lot of different pieces, and they all work together...It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten."
"The initial setup of Checkmk was easy...It is a very stable solution."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a product that is familiar for a lot of users."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is easy to use and simple to learn."
"The initial setup is a bit complex."
"It is easy for tech-savvy people, but newcomers might find it intimidating."
"In Checkmk, the documentation can probably be improved a bit more."
"If an alert is generated for a specific pattern in the log, and if Checkmk catches that log, it will stay there even after the alert is resolved."
"Sometimes we receive alerts, and it can become annoying when you acknowledge an alert. It is very clunky when you acknowledge the alert. The process is not very intuitive, and there are instances where it feels a bit cumbersome to acknowledge an alert."
"I think that the integration and the exporting of the data collected are areas where Checkmk lacks but should try to improve the most."
"If you are new to using the solution, you will find the setup complex."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The security policies could be increased."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The initial setup phase was hard and could be made easier."
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Checkmk is ranked 20th in IT Infrastructure Monitoring with 6 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Checkmk is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Checkmk writes "A reasonably priced tool for system and application monitoring". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Checkmk is most compared with Zabbix, Icinga, Netdata, Centreon and Observium, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Checkmk vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
