We performed a comparison between Catchpoint and Eggplant Test based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Catchpoint provides a great amount of information."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"Catchpoint's customer service and support are valuable."
"The features that we like the most are the developer interface and the ability to quickly develop and deploy tests."
"It is easy to set up."
"We are able to now automate tests, which so far have been manual."
"The main feature of Eggplant Test is that it can do fully automated web testing and app testing."
"It provides very strong cross-platform support."
"DAI's newest release allows us to test via scripts rather than models, because we have done 95 percent of our development in functional, not through modeling. I am really happy that then we can use the controller to run scripts rather than having to translate things to models. There are lots of options."
"The solution is based on a Windows model, where adding users is just a few clicks. It is easy to manage users and add them."
"The solution is a stable one."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"Catchpoint can be improved by focusing solely on network monitoring."
"The old user version was better, it was more user-friendly."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The solution would crash from time to time."
"Its performance and stability could be better."
"I would like to see standardized actions already built into Eggplant. For example, "wait eight seconds". That way, I wouldn't need to create it as an action. Right now, I have to program that wait and describe it as an action so that everybody knows it is an action that waits eight seconds... That way, somebody who is not familiar with programming processes like "if-else", or "for", or "while", would be able, from the first moment, and without programming, to put some easy-to-use, standardized, actions in place."
"Eggplant Digital Automation Intelligence could improve by lowering the price."
"We found that we had issues regarding the VPN setup, which is one of the reasons that we did not purchase this solution."
"In terms of additional features, it would be helpful to have one package for all testing. You have the manager, the AI, then you have functional, and about 10 different packages for installing."
"A step forward would be to have event support, because it is more or less linear at the moment."
"They need to update the Linux. I think it's kind of an outdated Java Swing application."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Eggplant Test is ranked 8th in Digital Experience Monitoring (DEM) with 16 reviews. Catchpoint is rated 8.2, while Eggplant Test is rated 7.8. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Eggplant Test writes "Empowers effective test automation with comprehensive platform coverage and scalability". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Splunk Enterprise Security and Selenium HQ, whereas Eggplant Test is most compared with Selenium HQ, Tricentis Tosca, Katalon Studio, SmartBear TestComplete and froglogic Squish. See our Catchpoint vs. Eggplant Test report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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