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Palo Alto Networks Cortex XSOAR vs VMware Carbon Black Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (5th), AI-SOC (3rd), AI-Powered Security Automation (2nd)
Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd), SOC as a Service (2nd)
VMware Carbon Black Cloud
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (8th), Endpoint Detection and Response (EDR) (55th)
 

Mindshare comparison

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Microsoft Sentinel12.2%
Splunk SOAR8.0%
Other71.0%
Security Orchestration Automation and Response (SOAR)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
VMware Carbon Black Cloud7.7%
Proofpoint Threat Response8.7%
ServiceNow Security Operations8.0%
Other75.6%
Security Incident Response
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
reviewer2771742 - PeerSpot reviewer
Sec consultant at a tech services company with 5,001-10,000 employees
Has supported consistent deployment across departments but needs better OS compatibility and detection performance
I am not really looking for a new solution, actually, I was preparing for an interview and wanted to have a comparison between both tools. I have not worked with any of these products before, but we had a training demonstration yesterday with Dynatrace, and I have investigated the Wiz solution better. In terms of experience, it will be my first time with CDR. I am working with something for EDR, specifically, we have an EDR, it's VMware Carbon Black Cloud. They have a hybrid environment, both on-prem and cloud. I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that. The review rating for VMware Carbon Black Cloud is 6 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate most about Torq is that it is an essential part of our system."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"It is a scalable solution. I would rate scalability a ten out of ten."
"Each incident collected is orchestrated with automation that selects the security analyst to be involved, or provides complex execution plans for managing security incidents."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali."
"The most valuable feature is its capability to automate responses and collect information for any security event before you even delve into the details. It's a vast product with an active roadmap, so I'm satisfied with it for now. It's very efficient at data collection and correlation."
"It is quite scalable. I would rate it a ten out of ten."
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts.​"
"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."
"It is nice when you're in a situation where you think someone's device is compromised and that there's some malware getting into your fleet."
"The market information they gather from the community is really good. Their configuration capabilities are good."
"Probably the most valuable feature of CB Response is its ability to isolate a host and take it off the network, so it's not spreading anything. We have two security operations centers around the globe. When an SOC analyst sees something on an endpoint, they can use Carbon Black Response to isolate that host from the customer's environment and prevent any kind of lateral spread."
"​The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."
"Integration and scalability are the most valuable."
"The most valuable features are the threat-hunting and the batch console."
 

Cons

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The user interface could be a bit better."
"The solution's technical support could be better."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"The price of the solution could be improved."
"The dashboard performance could be improved."
"The solution's correlation rules and playbooks should be improved."
"It's only one cloud right now. It might be helpful for some companies to have an on-premies option."
"I would like to see Cortex become less dependent on Active Directory and group policies to manage the deployment. Maybe I need to update my understanding of how to deploy it, but that's the way I know how to use it."
"The product detects too many false positives initially and it could integrate better with other security solutions."
"We are subscribed to FS-ISAC threat indicator, but have been unsuccessful in adding it to our alliance feeds."
"There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that."
"It's not highly available, so you have to have a core server. If the primary server goes down, you need a new one. It's not available at the same time, however. It's not automatically swapped from one server to another."
"One area for improvement is the maturity of its vulnerability features."
"The threat intelligence feed could use some fine tweaking."
"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."
"Training and education for both partner and customer, including product marketing need to be improved."
 

Pricing and Cost Advice

Information not available
"There is a perception that it is priced very high compared to other solutions."
"It's cheaper compared to its competitors."
"The solution's pricing needs improvement."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"It is expensive."
"Cortex XSOAR's price could be lower."
"The solution is very inexpensive so there is great cost savings to using it."
"Pricing for this solution could be made lower."
"We had no issues purchasing through our preferred reseller and were able to get a fair price even when not purchasing direct. Carbon Black Enterprise Response didn’t break the bank, though adding on the matching antivirus and anti-malware components of the Protect product was more than we could afford, even with some discounting. Cb Response is really designed to complement Carbon Black’s Defense product. While Response can be used on its own, coupling with Defense seems like the best strategy if you can afford the price tag."
"You need to pay for the licensing of the product. The pricing is costly."
"Purchase Professional Services up front as part of the implementation package, then renew hours annually to ensure you have adequate support for upgrades and enhancements. Overbuy by at least 10% to account for infrastructure growth."
"VMware Carbon Black Cloud is an expensive solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Comms Service Provider
8%
Computer Software Company
6%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
I think Palo Alto Networks Cortex XSOAR can be improved as it has a little bit higher cost than any other SOAR. I thi...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) s...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoin...
What needs improvement with Carbon Black CB Response?
I see room for improvement as I remember some problems on compatibility with some operating systems; I recall we coul...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
Carbon Black CB Response
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
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