CA Unified Communications Monitor vs SCOM comparison

Broadcom and Microsoft are both solutions in the Network Monitoring Software category. Broadcom is ranked #88, while Microsoft is ranked #15 with an average rating of 8.2. Broadcom holds a 0.5% mindshare in NMS, compared to Microsoft’s 1.5% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

2,146 Views
1,481 Comparison Views

50% willing to recommend

SCOM

Read 83 SCOM reviews

9,977 Views
6,685 Comparison Views

86% willing to recommend

CA Unified Communications M...

SCOM

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Executive SummaryUpdated on Oct 10, 2024

SCOM and CA Unified Communications Monitor are competing in IT infrastructure and communication monitoring. SCOM holds an advantage in support, whereas CA Unified Communications Monitor has an edge in feature robustness, justifying its price despite higher costs.

Features: SCOM offers comprehensive infrastructure monitoring, Microsoft product integration, customizable alerts, and robust reporting. CA Unified Communications Monitor specializes in monitoring unified communications with in-depth VoIP and video traffic analysis, making it superior in communication monitoring.

Room for Improvement: SCOM could enhance its capabilities in unified communication specifics and provide more tailored integrations outside the Microsoft suite. It might improve its user interface for better ease of navigation. CA Unified Communications Monitor could benefit from broader IT infrastructure monitoring, reducing setup complexity, and offering more competitive pricing options for broader adoption.

Ease of Deployment and Customer Service: SCOM is easier to deploy in environments using Microsoft ecosystems due to extensive documentation and community support. CA Unified Communications Monitor requires specific configurations for communication services, with specialized customer service that aids communication performance monitoring.

Pricing and ROI: SCOM offers a cost-effective setup for Microsoft infrastructure users, delivering a favorable ROI through existing enterprise agreements. CA Unified Communications Monitor involves higher initial costs due to its specialized capabilities and licensing but provides significant long-term value in communication monitoring accuracy.

To learn more, read our detailed CA Unified Communications Monitor vs. SCOM Report (Updated: June 2026).

Buyer's Guide

CA Unified Communications Monitor vs. SCOM

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

88th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd), IT Infrastructure Monitoring (61st)

SCOM

Ranking in Network Monitoring Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (2nd)

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of SCOM is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
SCOM	1.5%
CA Unified Communications Monitor	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."

"The monitoring features are the most valuable. We have seen a major benefit from that so far."

"We like the deployment of the machines and the features that they have, and it's easy to use."

"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."

"The most valuable features for us are the monitoring, the health explorer, and the console."

"It's a lot more powerful than people realize, and I believe people become dissatisfied with it because of the complicated setup, but once it's up and running, it's pretty amazing at what it can do."

"This product helps companies detect problems before they cause any real problems like downtime."

"It discovers the components automatically, which is a fantastic thing."

"SCOM is a great monitoring tool."

More SCOM pros

Cons

"All the features and functions of the solution can be improved, specifically the user experience."

"The solution should have automatic baseline detection."

"My advice to people who are looking for a solution like SCOM would actually be to advise them to move from licensed software to open-source."

"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."

"Even though I think there are ways that this product is superior to most other solutions on the market, there are quite a few things that it does not do alone."

"Almost always, these alert storms can put IT managers and operators off the product and give the impression that everything is broken or not working properly, so making them easier to work with will help SCOM administrators (especially if they are new to SCOM) manage and understand what the product is showing them."

"If it could have SysLog capabilities and if the Microsoft Management Packs were out of the box instead of a separate download."

"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."

"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."

"The configuration, especially for alerts, are somewhat lengthy."

More SCOM cons

Pricing and Cost Advice

Information not available

"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."

"There is a license needed to use this solution and it is paid annually."

"It is more expensive than the competition."

"The platform is cost-effective due to our existing Microsoft support."

"We have an enterprise agreement that includes this product as part of it."

"SCOM is part of the System Center suite and I am satisfied with the pricing."

"We have an EA with Microsoft, and it comes as part of the EA."

"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."

More SCOM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

Questions from the Community

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What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

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What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

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What is your primary use case for SCOM?

My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...

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SCOM

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Also Known As

CA UC Monitor

System Center Operations Manager, SCOM 2012

Overview

CA Unified Communications Monitor provides real-time insight into communication networks, ensuring seamless connectivity and performance.

Designed for efficient management of unified communications, CA Unified Communications Monitor helps organizations monitor, diagnose, and manage their network and communication services efficiently. It delivers critical network visibility, allowing IT teams to quickly identify and resolve performance issues. Built with scalability in mind, it supports environments of all sizes, adapting to evolving network demands.

What are the key features of CA Unified Communications Monitor?

Real-time Monitoring: Provides live updates and dashboards for continuous network performance oversight.
Scalability: Handles growing network demands effortlessly, supporting various organization sizes.
Comprehensive Reporting: Offers detailed analytics and reporting to help in troubleshooting and performance analysis.
Custom Alerts: Configures alerts for proactive issue management, ensuring quick response to potential disruptions.

What benefits can users expect when evaluating CA Unified Communications Monitor?

Improved Network Performance: Enhances overall communication quality by addressing bottlenecks promptly.
Cost Efficiency: Reduces downtime and maintenance costs through proactive monitoring and quick issue resolution.
Enhanced User Satisfaction: Ensures a seamless user experience with consistent communication services.
Operational Agility: Adapts easily to growing network needs, supporting efficient management processes.

Industries such as finance, healthcare, and education benefit significantly from CA Unified Communications Monitor implementation. It ensures stable connections for remote consultations in healthcare, supports financial data transmission, and enables interactive learning experiences in education. By facilitating uninterrupted and high-quality communications, it directly contributes to business continuity and improved operational outcomes.

Broadcom

SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.

SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.

What are key features of SCOM?

Microsoft Environment Monitoring: Specialized for Windows servers and applications such as SQL, Exchange, and SharePoint.
Integration Capabilities: Seamless integration with Active Directory and Azure for streamlined operations.
Customizable Dashboards: Tailor visual data displays to enhance monitoring and decision-making.
Extensive Management Packs: Broad range of management packs for enhanced resource and application control.
Robust Alert Mechanisms: Comprehensive alerting to maintain service stability and address potential issues promptly.

What benefits should users seek in reviews?

Operational Efficiency: Enhanced management of server applications and infrastructure.
Comprehensive Monitoring: Detailed insights into performance and service availability.
Proactive Issue Notification: Timely alerts for quick issue resolution.
Improved Control: More efficient server management through automation and visibility.

In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.

Microsoft

Sample Customers

BBVA Compass

Dialog Telekom

Buyer's Guide

CA Unified Communications Monitor vs. SCOM

June 2026

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