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CA Unified Communications Monitor vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Unified Communications M...
Ranking in Network Monitoring Software
88th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (3rd), IT Infrastructure Monitoring (61st)
SCOM
Ranking in Network Monitoring Software
25th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (5th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of SCOM is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
SCOM1.4%
CA Unified Communications Monitor0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

reviewer1605927 - PeerSpot reviewer
Sr.Solutions Engineer | Project Manager at a tech services company with 11-50 employees
Meets the needs of the customer but all of the features need improvement
I do not choose the solution. The client does. I am an implementer. We are systems integrators. It is worth mentioning that the solution should be easy to install and offer the user exhibition capabilities. Also, a data sheet should be used to gather information about the product, to facilitate easy and simple implementation. I rate CA Unified Communications Monitor as a five out of ten.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Good end-to-end monitoring"
"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."
"We use the solution to meet the needs of the customer."
"In every case so far we managed to move from a slow reactive type of non-monitoring toward a proactive monitoring for different layers within the organization and real insights into their IT environment from different angles."
"The most valuable feature of SCOM is real-time alerts."
"It has good graphs of what is going on within the operating system.​"
"This is the main monitoring system for our company; we use it for monitoring, reporting, and analytics."
"Anything that can be accessed via SNMP commands, SCOM can retrieve via SNMP Gets."
"The solution primarily drives system information, and I believe it works fine."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"It would have to be the ability to monitor services, devices, and operations for many devices from a single console leveraging a wide variety of Management Packs available."
 

Cons

"All the features and functions of the solution can be improved, specifically the user experience."
"The solution should have automatic baseline detection."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"The price could be improved."
"The management of the servers could be better."
"In some ways, SCOM is a double-edged sword."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"Because SCOM currently runs on a Citrix session, SCOM sometimes becomes slow or crashes when there is too much going on."
"This product has room for improvement in the way that it is administered."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
 

Pricing and Cost Advice

Information not available
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
"We have to pay for a license and the price is fine for us."
"There is a license needed to use this solution and it is paid annually."
"The pricing and licensing are fair."
"We have an enterprise agreement that includes this product as part of it."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"The platform is cost-effective due to our existing Microsoft support."
"SCOM's pricing is average."
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Top Industries

By visitors reading reviews
Construction Company
25%
Comms Service Provider
15%
Financial Services Firm
10%
Outsourcing Company
10%
Financial Services Firm
14%
Government
9%
Manufacturing Company
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
What is your primary use case for SCOM?
My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...
 

Also Known As

CA UC Monitor
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

BBVA Compass
Dialog Telekom
Find out what your peers are saying about CA Unified Communications Monitor vs. SCOM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.