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CA Unified Communications Monitor vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Unified Communications M...
Ranking in Network Monitoring Software
88th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (3rd), IT Infrastructure Monitoring (69th)
SCOM
Ranking in Network Monitoring Software
15th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (5th)
 

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of SCOM is 1.4%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
SCOM1.4%
CA Unified Communications Monitor0.5%
Other98.1%
Network Monitoring Software
 

Featured Reviews

itarchit489981 - PeerSpot reviewer
IT Architect at a comms service provider with 10,001+ employees
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Good end-to-end monitoring"
"We use the solution to meet the needs of the customer."
"The most valuable features for us are the monitoring, the health explorer, and the console."
"The product’s auto-remediation feature helps with automation."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"SCOM provides alerting capabilities and threshold settings, which are helpful for monitoring."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The solution is used for monitoring the hardware inventory. For instance, it helps with the whole operational monitoring view for the company's infrastructure."
"It's easy to use."
 

Cons

"All the features and functions of the solution can be improved."
"The solution should have automatic baseline detection."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"It'll help if they can provide real-time or closer to real-time monitoring."
"​I would like to better be able to monitor Oracle processes.​"
"It would be a much better product if Microsoft provided management packs with the product."
"SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure."
"The initial setup should be easier to complete."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"They could provide better dashboards, detailed logs, and reports crucial for monitoring services in real-time."
 

Pricing and Cost Advice

Information not available
"SCOM's pricing is average."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"Our Enterprise Agreement includes the price."
"There is a license needed to use this solution and it is paid annually."
"It is more expensive than the competition."
"It is the cheapest product available in the market."
"Our licensing fees are approximately $30 per user, per month."
"The pricing and licensing are fair."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

Ask a question
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What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
 

Also Known As

CA UC Monitor
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

BBVA Compass
Dialog Telekom
Find out what your peers are saying about CA Unified Communications Monitor vs. SCOM and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.