"It has improved our critical incident response, exposing critical issues impacting the environment and our ability to respond to those events prior to client impact as well as resolving those events more quickly. We have use cases where we have studied a 70 percent improvement for response times in an occurring event as well as future reoccurrences being improved."
"If you look in the APM sector, it is a very nice package to install."
"The User Sessions Query language has definitely been the most helpful with its key user actions and user session properties. Using those together, that has completely transformed how we're able to identify customers and their problems on our site. It has made a very big impact over the year."
"It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product."
"It has an integration with ServiceNow, which is great. Dynatrace creates tickets for things and its AI finds root cause. We have integrated that with our ServiceNow to generate events and incidents, so that all of our event management will be done in the ServiceNow Developer."
"Service engineers save a lot of time because they can just go in look at the data and share it with the customer, who has the same view, and say, "Here's an improvement which can be immediately implemented." It's not like a collection of big, multiple findings that are consolidated into one results presentation, then the customer needs to do something. It's more like a continuous performance analysis and improvement process, which is more efficient than those workshops approaches. That's one of the biggest of the advantages that our services team sees because it helps DevOps to focus on continuous delivery and shift quality issues to pre-production."
"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room."
"We have found the scalability capabilities to be okay."
"It is a user-friendly product that requires almost no maintenance."
"It is very good at monitoring Microsoft Server."
"They have great integration with the active directory."
"The most valuable feature is the monitoring of Windows and Linux servers."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies."
"I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days."
"The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication."
"I would like to see income monitoring for the servers and infrastructure monitoring."
"They could have a better user interface, better automation, better support for cloud-based, and SaaS applications."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."
"The management of the servers could be better."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"The initial setup should be easier to complete."
"The solution should be more user-friendly and offer a better user interface."
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
Dynatrace is ranked 1st in Application Performance Management (APM) with 38 reviews while SCOM is ranked 1st in Event Monitoring with 14 reviews. Dynatrace is rated 8.8, while SCOM is rated 7.8. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of SCOM writes "Feature rich, scalable and user-friendly, but open-source products are free and do the same thing". Dynatrace is most compared with Datadog, AppDynamics, Splunk, New Relic APM and Splunk IT Service Intelligence (ITSI), whereas SCOM is most compared with Zabbix, PRTG Network Monitor, Nagios XI, SolarWinds NPM and BMC TrueSight Operations Management.
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