No more typing reviews! Try our Samantha, our new voice AI agent.

Box vs SS&C Blue Prism comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Box increases ROI by reducing turnaround times, supporting compliance, and enhancing file management efficiency for significant returns.
Sentiment score
5.9
<p>SS&amp;C Blue Prism enhanced efficiency and collaboration, saving 5,000 hours and reducing costs by 50-60% despite licensing expenses.</p>
It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
Account Manager at a manufacturing company with 5,001-10,000 employees
I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks.
Senior Technical Lead at upstage
 

Customer Service

Sentiment score
5.0
Box's customer service is helpful and efficient but can face delays and repetitive inquiries; cost varies by support package.
Sentiment score
7.1
<p>SS&amp;C Blue Prism's customer support is proactive and responsive, though some users note occasional slow response times.</p>
Our team manages security and compliance by storing data for five years, archiving logs older than seven days while maintaining backups, and implementing strict logging practices.
Assistant Consultant at Tata Consultancy
They provide very detailed responses that enable us to handle any issues effectively.
Technical Auditor at a financial services firm with 10,001+ employees
The response times were slow to turn around.
Intelligent Automation Solution Architect at Digiblu
 

Scalability Issues

Sentiment score
7.4
Box provides scalable performance for various user counts and data sizes, with potential improvements in admin reporting for enterprises.
Sentiment score
7.7
<p>SS&amp;C Blue Prism is scalable with efficient workload management, though some report limitations; generally praised for capacity and flexibility.</p>
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
It is scalable from the solution perspective.
Technical Auditor at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Box is highly rated for stability, with minor performance issues rare and seamless connectivity, even during sleep mode.
Sentiment score
8.5
<p>SS&amp;C Blue Prism is stable and reliable, requiring routine checks and team management to handle high data volumes efficiently.</p>
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
I found it to be high on stability, and I would rate it at nine.
Intelligent Automation Solution Architect at Digiblu
The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups.
Senior Consultant at Eviden
 

Room For Improvement

Box users seek better control, improved integrations, and features like document indexing, enhanced UI, and efficient performance.
<p>SS&amp;C Blue Prism should modernize its interface, simplify integration, and offer flexible licensing to improve accessibility and adoption.</p>
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.
Intelligent Automation Solution Architect at Digiblu
 

Setup Cost

Box's pricing is viewed variably, offering competitive value for some, though others find it steep, especially with security features.
<p>SS&amp;C Blue Prism's pricing suits large enterprises but is costly for smaller companies, lacking modern flexibility and regional variations.</p>
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis.
Intelligent Automation Solution Architect at Digiblu
The licensing cost can be a bit expensive compared to its competitors.
Technical Lead at Astek
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective.
Account Manager at a manufacturing company with 5,001-10,000 employees
 

Valuable Features

Box offers secure collaboration, seamless integrations, user-friendly interface, and robust features for compliance, enhancing personal and professional experiences.
<p>SS&amp;C Blue Prism automates tasks, enhances efficiency, ensures security, and optimizes processes with a scalable, intuitive design.</p>
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
Box's security features have helped my organization meet compliance needs.
Senior Projects Manager at Tech-hub
The control room feature, which allows me to run and monitor the automation, is to be the most useful.
Intelligent Automation Solution Architect at Digiblu
 

Categories and Ranking

Box
Ranking in Document Management Software
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Enterprise Content Management (10th), Cloud Storage (10th), Digital Asset Management (5th), Content Collaboration Platforms (8th)
SS&C Blue Prism
Ranking in Document Management Software
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
11
Ranking in other categories
Business Process Design (8th), Business Process Management (BPM) (9th), Process Automation (10th), Medical Insurance Claims Software (1st), Insurance Claims Processing (1st), Low-Code Development Platforms (10th), Intelligent Document Processing (IDP) (6th), Loan Management Software (1st), Document Automation Software (3rd), Business Orchestration and Automation Technologies (12th), AI Customer Experience Personalization (9th), AI Finance & Accounting (4th)
 

Mindshare comparison

As of July 2026, in the Document Management Software category, the mindshare of Box is 5.4%, down from 7.5% compared to the previous year. The mindshare of SS&C Blue Prism is 3.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
SS&C Blue Prism3.1%
Box5.4%
Other91.5%
Document Management Software
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
Biwod Duncan - PeerSpot reviewer
Account Manager at a manufacturing company with 5,001-10,000 employees
Automation has saved thousands of hours by processing bulk data and managing emails efficiently
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials. One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time. The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time. SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.
report
Use our free recommendation engine to learn which Document Management Software solutions are best for your needs.
902,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
8%
Comms Service Provider
6%
Financial Services Firm
16%
Construction Company
16%
Retailer
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
What is your experience regarding pricing and costs for SS&C Blue Prism?
License management is managed by our project manager and marketing manager, who interact directly with SS&amp;C Blue Prism for renewal processes and acquiring licenses for different environments to...
What needs improvement with SS&C Blue Prism?
Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options. Additionally, getting started with SS&amp;C Blue Prism developmen...
What is your primary use case for SS&C Blue Prism?
My main use case for SS&amp;C Blue Prism is that I have worked for three clients in finance and customer service-based robots. I have worked for BFSI clients and have built around 30 robots in Ente...
 

Comparisons

 

Also Known As

No data available
SS&C AWD
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Find out what your peers are saying about Box vs. SS&C Blue Prism and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.