Box vs IBM FileNet vs OpenText Documentum comparison

Box and IBM are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 8.0. Box holds a 3.7% mindshare in ECM, compared to IBM’s 10.2% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Box

Read 41 Box reviews

1,646 Views
1,086 Comparison Views

85% willing to recommend

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,426 Views
2,572 Comparison Views

83% willing to recommend

Box

IBM FileNet

OpenText Documentum

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Executive Summary

We performed a comparison between Box, IBM FileNet, and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: March 2025).

Buyer's Guide

Enterprise Content Management

March 2025

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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of Box is 3.7%, down from 5.5% compared to the previous year. The mindshare of IBM FileNet is 10.2%, up from 9.6% compared to the previous year. The mindshare of OpenText Documentum is 12.5%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Shrikant Pillay

Service Management Consultant at Tata Consultancy

Allows you to upload and download files quickly but lacks integration with Office 365

For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution. In my current organization, we have over 10,000 people using this solution. I use it very extensively. Users these days are working remotely You can upload your bin,…

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Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Box is security."

"I like the ease of use."

"It is really easy to load files to and from this solution."

"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."

"Simple file sharing and sync for internal and external customers."

"I like that Box makes it easy to deploy virtual machines."

"Box is very user-friendly; more so than SharePoint."

"We can provide controlled access to documents using the product."

More Box pros

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"Gves us the ability to create an end-to-end [document] transaction."

"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."

"It is a user-friendly system and easy to manage for anyone with basic knowledge."

"Streamlined our business processes."

"IBM provides good support since it's a big company."

"It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them."

"It is very stable and reliable."

More IBM FileNet pros

"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The most valuable feature of OpenText Documentum is the versioning."

"The most valuable feature is the management."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"The stability is very good."

"I recommend Documentum as it supports big systems and offers good integration."

Cons

"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."

"The integration with other products should be improved."

"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."

"The upload speed needs improvement."

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."

"Like all cloud platforms, there are always areas of improvement around sync to local devices."

"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."

More Box cons

"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching."

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"The solution’s pricing could be improved."

"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

More IBM FileNet cons

"The user interface can be a bit more intuitive."

"OpenText Documentum needs to improve its support."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"The price is quite high as the licensing prices are significant."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

Pricing and Cost Advice

"Box needs to improve with their pricing in terms of licensing costs."

"I believe Box is cheaper than SharePoint."

"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"Box's pricing is excellent."

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

More Box pricing and cost advice

"IBM FileNet is an expensive solution."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

"FileNet is quite expensive, although Documentum is expensive too."

"The cost is about $40,000, plus yearly maintenance."

"Licensing costs depend on the size of the storage."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

More IBM FileNet pricing and cost advice

"OpenText Documentum's pricing is good."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"The product is expensive."

"The price is considered affordable now."

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Top Industries

By visitors reading reviews

Educational Organization

54%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Financial Services Firm

19%

Government

12%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the nee...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs Box

Compared 13% of the time

ShareFile vs Box

Compared 11% of the time

Microsoft OneDrive vs Box

Compared 11% of the time

Egnyte vs Box

Compared 10% of the time

Office 365 vs Box

Compared 4% of the time

More Box Competitors

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

Newgen OmniDocs vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum

Compared 23% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 18% of the time

Alfresco vs OpenText Documentum

Compared 12% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Laserfiche vs OpenText Documentum

Compared 3% of the time

Product Reports

Buyer's Guide

Box

April 2025

Download Box product report

Buyer's Guide

IBM FileNet

April 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum

April 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Box

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Enterprise Content Management

March 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: March 2025.

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