BMC TrueSight and Grafana compete in the monitoring and visualization solutions category. BMC TrueSight appears to have the upper hand in comprehensive infrastructure monitoring, while Grafana stands out for its visualization strengths.
Features: BMC TrueSight is known for its comprehensive infrastructure monitoring capabilities, extensive event management features, and seamless integration of diverse technologies into a unified platform. It offers effective noise reduction, improving monitoring accuracy. Grafana is celebrated for its powerful visualization options and customization, allowing users to effortlessly design a variety of dashboards. Being open-source, it is adaptable to various data sources, providing flexibility for data analysis.
Room for Improvement: BMC TrueSight can improve in deployment complexity and resource demands, along with cloud monitoring and reporting. Users suggest better AI operations and integration capabilities. Grafana could enhance its documentation clarity, reporting functionalities, and simplify query writing. Its setup can be complex for non-technical users, and it has limited native data aggregation features.
Ease of Deployment and Customer Service: BMC TrueSight requires substantial on-premises resources and configuration, with mixed user experiences regarding support, citing quick responses but inconsistent resolution times. Grafana offers flexible deployments, both on-premises and cloud, with varying technical support quality. Users note the need for better documentation and improvement in ease of use for less technical users.
Pricing and ROI: BMC TrueSight is an enterprise-grade solution with higher costs, targeting organizations seeking extensive features and support, reporting improvements in IT efficiency. Grafana, being open-source, provides a cost-effective option for customizable visualization at lower costs, though additional enterprise features incur extra expenses. Both products offer significant operational value based on user needs and deployment scale.
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
I very rarely get in touch with technical support as we don't have that option.
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
In terms of our company, the infrastructure is using two availability zones in AWS.
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
The product has been stable.
I would give it a ten if it were much simpler for users who just want to get a simple objective in Grafana and are not experienced with technical configuration.
Regarding the clarity of the official documentation for installation, I think the official documentation, which has something called Alloy, the Alloy integration, is not that clear.
It would be better if they made the technology easy to use without needing to read extensive documentation.
In an enterprise setting, pricing is reasonable, as many customers use it.
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
We can find information with Grafana much more quickly compared to DataDog because it was open source and there was extensive documentation about it, enabling us to fetch data or information much more quickly using AI tools.
The feature that sets Grafana apart from its competitors is how easy it is to set up data sources.
Product | Market Share (%) |
---|---|
Grafana | 5.2% |
BMC TrueSight | 0.8% |
Other | 94.0% |
Company Size | Count |
---|---|
Small Business | 23 |
Midsize Enterprise | 6 |
Large Enterprise | 24 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 8 |
Large Enterprise | 24 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.
A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.
Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.
The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.
In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.
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