BMC TrueSight Orchestration vs OpenText Cloud Service Automation comparison

The compared BMC Helix and OpenText solutions aren't in the same category. BMC Helix is ranked #16 in PA , with an average rating of 9.0, and holds a 1.3% mindshare in the category. OpenText is ranked #41 in CM , and holds a 1.1% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

922 Views
774 Comparison Views

87% willing to recommend

OpenText Cloud Service Auto...

Read 6 OpenText Cloud Service Automation reviews

582 Views
506 Comparison Views

100% willing to recommend

BMC TrueSight Orchestration

OpenText Cloud Service Auto...

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Executive Summary

We performed a comparison between BMC TrueSight Orchestration and OpenText Cloud Service Automation based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation.

To learn more, read our detailed Process Automation Report (Updated: January 2026).

Buyer's Guide

Process Automation

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (16th)

OpenText Cloud Service Auto...

Average Rating

9.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Cloud Management (41st)

Mindshare comparison

BMC TrueSight Orchestration and OpenText Cloud Service Automation aren’t in the same category and serve different purposes. BMC TrueSight Orchestration is designed for Process Automation and holds a mindshare of 1.3%, up 0.8% compared to last year.
OpenText Cloud Service Automation, on the other hand, focuses on Cloud Management, holds 1.1% mindshare, up 0.7% since last year.

Process Automation Market Share Distribution
Product	Market Share (%)
BMC TrueSight Orchestration	1.3%
Camunda	15.8%
Temporal	5.8%
Other	77.1%

Process Automation

Cloud Management Market Share Distribution
Product	Market Share (%)
OpenText Cloud Service Automation	1.1%
VMware Aria Automation	6.2%
Morpheus	4.7%
Other	88.0%

Cloud Management

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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SunpritSingh

Test Lead at a tech services company with 10,001+ employees

A user friendly solution that makes it easy to submit and view jobs

The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is. Traditionally, when we use a mainframe system to submit jobs, we have to see the spool or any error we might get in the spool. It is very command-based and uses a green screen, which is not user-friendly. Micro Focus enterprise makes it easy to submit and view jobs. We just have to log into the particular portal, go to the catalog and view any files we want. The same can be said about submitting jobs. We know what JCL we want to submit, give it the path, and then submit it with no command required. It is very user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"The product has a very good triggering mechanism."

"This solution is scalable."

"The initial setup is easy. The deployment was done in an hour."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"I find the provisioning to be the most valuable."

More BMC TrueSight Orchestration pros

"The tool's most valuable feature is life cycle management."

"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."

Cons

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

More BMC TrueSight Orchestration cons

"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."

"I would like fewer restrictions as a software tester."

Pricing and Cost Advice

"Licensing is per lot, or per agent — one agent is one license."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"OpenText Cloud Service Automation's pricing is average."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Healthcare Company

13%

Outsourcing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	6

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

See all answers

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Comparisons

Control-M vs BMC TrueSight Orchestration

Compared 22% of the time

Fortra's Automate vs BMC TrueSight Orchestration

Compared 15% of the time

ServiceNow Orchestration vs BMC TrueSight Orchestration

Compared 12% of the time

F5 BIG-IQ vs BMC TrueSight Orchestration

Compared 12% of the time

OpenText Operations Orchestration vs BMC TrueSight Orchestration

Compared 11% of the time

More BMC TrueSight Orchestration Competitors

VMware Aria Automation vs OpenText Cloud Service Automation

Compared 25% of the time

Red Hat Ansible Automation Platform vs OpenText Cloud Service Automation

Compared 18% of the time

Cisco Intersight vs OpenText Cloud Service Automation

Compared 17% of the time

BMC Cloud Lifecycle Management vs OpenText Cloud Service Automation

Compared 14% of the time

Morpheus vs OpenText Cloud Service Automation

Compared 14% of the time

More OpenText Cloud Service Automation Competitors

Product Reports

Buyer's Guide

BMC TrueSight Orchestration

February 2026

Download BMC TrueSight Orchestration product report

Buyer's Guide

OpenText Cloud Service Automation

January 2026

OpenText Cloud Service Automation report

Download OpenText Cloud Service Automation product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC Helix

OpenText Cloud Service Automation provides open, heterogeneous, extensible enterprise-grade cloud service lifecycle management to design and orchestrate full stack services. CSA embraces existing automation assets with an enhanced orchestration engine, which provides IT with an informed, transparent delivery of secure compliant services for the hybrid cloud.

OpenText

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

China Merchants Bank, Osiatis

Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: January 2026.

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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.