BMC TrueSight Orchestration vs CMW Tracker comparison

BMC Helix and CMW Lab are both solutions in the Process Automation category. BMC Helix is ranked #20 with an average rating of 9.0, while CMW Lab is ranked #38. BMC Helix holds a 1.3% mindshare in PA, compared to CMW Lab’s 1.1% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 100% of CMW Lab users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

842 Views
690 Comparison Views

87% willing to recommend

CMW Tracker

Read 15 CMW Tracker reviews

885 Views
425 Comparison Views

100% willing to recommend

BMC TrueSight Orchestration

CMW Tracker

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 21, 2025

BMC TrueSight Orchestration and CMW Tracker compete in IT process automation. BMC TrueSight Orchestration appears to have the upper hand in pricing and support, while CMW Tracker is favored for its strong feature set and project management capabilities.

Features: BMC TrueSight Orchestration includes advanced workflow automation, seamless integration for complex environments, and a wealth of integrated mechanisms for flexible automation workflows. CMW Tracker excels with robust task management, intuitive design, and visual tracking tools that enhance project efficiency and visibility, benefiting teams needing detailed project insights.

Room for Improvement: BMC TrueSight Orchestration could improve by simplifying its deployment process, reducing initial deployment complexity, and enhancing its cloud capabilities. CMW Tracker may benefit from expanding its automation capabilities, integrating more comprehensive support for complex environments, and offering more flexible API integrations to match BMC's level.

Ease of Deployment and Customer Service: CMW Tracker provides straightforward cloud deployment with minimal setup distractions and strong remote support, making it suitable for quick implementation needs. BMC TrueSight Orchestration, with a preference for on-premise setups, presents a steeper deployment curve but offers comprehensive personalized support.

Pricing and ROI: BMC TrueSight Orchestration involves higher upfront costs but delivers significant ROI through reduced manual intervention. CMW Tracker offers a budget-friendly pricing structure with appealing ROI, particularly for team collaboration efficiencies, making it attractive for budget-conscious organizations.

To learn more, read our detailed BMC TrueSight Orchestration vs. CMW Tracker Report (Updated: December 2025).

Buyer's Guide

BMC TrueSight Orchestration vs. CMW Tracker

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

20th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

CMW Tracker

Ranking in Process Automation

38th

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (39th)

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 1.3%, up from 0.8% compared to the previous year. The mindshare of CMW Tracker is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
BMC TrueSight Orchestration	1.3%
CMW Tracker	1.1%
Other	97.6%

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Sarah Sheluchin

Works

Excellent task manager software - supports both management and workflow

Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"This solution is scalable."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"The product has a very good triggering mechanism."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The initial setup is easy. The deployment was done in an hour."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

More BMC TrueSight Orchestration pros

"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."

"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."

"I love this software because this software helps me to increase team productivity day-by-day."

"The clean interface, prioritization, and private task lists aren't present in other solutions."

"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."

"This solution can be useful for tracking the different stages of projects and the people working on them."

"Low code development."

"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."

More CMW Tracker pros

Cons

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"The solution is not user-friendly."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

More BMC TrueSight Orchestration cons

"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."

"This solution lacks API integration with some popular websites."

"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."

"I am expecting new updates to improve the software."

"There are not very many report templates, and if there were more, it would really help."

"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."

"If your organization has only a few team members then this tool is not suitable."

"The initial setup seemed a bit complex, and there is no great documentation."

More CMW Tracker cons

Pricing and Cost Advice

"Licensing is per lot, or per agent — one agent is one license."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."

"Great value for the money."

"This solution has a very lost cost."

"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"

"The price is so reasonable."

"Price per user works for me when they do not count my clients, which fill forms."

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Healthcare Company

13%

Outsourcing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	3

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

See all answers

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Comparisons

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Microsoft System Center Orchestrator vs BMC TrueSight Orchestration

Compared 11% of the time

ServiceNow Orchestration vs BMC TrueSight Orchestration

Compared 10% of the time

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Compared 15% of the time

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Compared 13% of the time

OpenText 360 for SharePoint vs CMW Tracker

Compared 12% of the time

IBM BPM vs CMW Tracker

Compared 11% of the time

Fujitsu Interstage BPM vs CMW Tracker

Compared 10% of the time

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Product Reports

Buyer's Guide

BMC TrueSight Orchestration

January 2026

Download BMC TrueSight Orchestration product report

Buyer's Guide

CMW Tracker

January 2026

Download CMW Tracker product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

Comindware Tracker

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC Helix

CMW Tracker offers a browser-accessible workflow management platform supporting low code development with features such as team collaboration and excellent customer service. Users value its affordability and ability to enhance transparency and standardize processes.

CMW Tracker streamlines project management by allowing non-technical users to create workflows, manage tasks, and synchronize tools efficiently. This platform emphasizes ease of deployment and modification, bringing transparency and clarity to processes while enabling workflow automation. Its user-friendly design, robust analytics, and cost-effectiveness make it a favored choice for organizations needing efficient workflow management.

What are the main features of CMW Tracker?

Easy Deployment and Modification: Quickly set up and customize according to user needs.
Browser Accessibility: Access from any location using any web browser.
Low Code Development: Empower users without technical expertise to create workflows.
Team Collaboration Tools: Facilitate seamless communication and collaboration among team members.
Robust Analytics and Reporting: Comprehensive analysis and reporting to track and optimize projects.
Mobile Accessibility: Manage time and tasks efficiently outside the office.

What benefits can users expect from CMW Tracker?

Improved Transparency: Increased visibility into project processes and status.
Standardized Processes: Better alignment and consistency in task management.
Cost-Effective Solution: Affordability without compromising on features and support.
Enhanced Ease of Use: User-friendly design reduces reliance on technical teams.

CMW Tracker is widely implemented across industries requiring efficient workflow management, particularly in settings where collaboration and process transparency are critical. Organizations benefit from its ability to standardize operations, reduce IT dependency, and enhance service delivery by enabling seamless communication among dispersed team members working on joint projects.

CMW Lab

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

Buyer's Guide

BMC TrueSight Orchestration vs. CMW Tracker

December 2025

Free Report: BMC TrueSight Orchestration vs. CMW Tracker

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