BMC TrueSight and ITRS Geneos compete in IT infrastructure monitoring. Based on feature integration and support for complex environments, BMC TrueSight seems to have the upper hand, but for real-time capabilities and financial services focus, ITRS Geneos is favored.
Features: BMC TrueSight offers an integrated platform with event management and wide support for various monitoring tools. Its knowledge modules facilitate seamless integration across hardware and software layers, consolidating alerts effectively. In contrast, ITRS Geneos excels with its robust real-time monitoring, customizable dashboards, and strong performance in financial services, supported by extensive plugin capabilities.
Room for Improvement: BMC TrueSight's complexity and resource requirements are areas needing refinement, along with more streamlined deployment and improved cloud integration. Users call for enhancements in reporting and root cause analysis. ITRS Geneos users desire stronger cloud monitoring features, better documentation, and dashboard flexibility improvements, also pointing to a steep learning curve and lack of a mobile app.
Ease of Deployment and Customer Service: Both BMC TrueSight and ITRS Geneos are primarily on-premises solutions, with deployments seen as complex and needing significant resources. BMC's technical support is generally solid but inconsistent, while ITRS Geneos also presents deployment challenges but is praised for its real-time capabilities. Customer service feedback is mixed for both, hinging on individual support representatives' effectiveness.
Pricing and ROI: Both products are costly, yet provide value for specific requirements. BMC TrueSight pricing is influenced by its comprehensive features and scalability, offering ROI through reduced IT operations costs and tool consolidation. However, licensing complexity remains a concern. ITRS Geneos is equally expensive but deemed valuable due to real-time monitoring and customization, offering cost-effectiveness across applications despite being considered costly compared to rivals. ROI largely depends on user case and industry.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 0.9% |
| ITRS Geneos | 1.1% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 12 |
| Large Enterprise | 39 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.
Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.
Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.
For more information, please visit https://www.itrsgroup.com/products/geneos
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