We performed a comparison between BMC Remedy and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The asset discovery feature in BMC is notably better compared to ServiceNow."
"It's a scalable product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The product has excellent support for remote and hybrid environments."
"The solution is extremely user-friendly."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"Could be more user friendly for admins to manage."
"There are issues from a product functionality perspective."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement in terms of support."
"Continuous improvement is recommended."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
BMC Remedy is ranked 5th in IT Asset Management with 20 reviews while Samanage is ranked 16th in IT Asset Management with 3 reviews. BMC Remedy is rated 8.2, while Samanage is rated 7.6. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best IT Asset Management vendors and best License Management vendors.
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