BMC Remedy vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 7.9, while SolarWinds is ranked #14 with an average rating of 8.0. BMC holds a 5.3% mindshare in IAM, compared to SolarWinds’s 1.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,913 Views
1,012 Comparison Views

90% willing to recommend

Samanage

Read 3 Samanage reviews

286 Views
188 Comparison Views

100% willing to recommend

BMC Remedy

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and Samanage are competing in the IT service management space. Samanage seems to have the upper hand due to its intuitive design and modern architecture.

Features: BMC Remedy offers powerful customization capabilities, extensive integration, and configuration options tailored to business needs. Samanage is known for its intuitive use, streamlined design, and easy-to-navigate system.

Ease of Deployment and Customer Service: Samanage provides a cloud-based deployment model, simplifying setup and emphasizing strong customer service with efficient support. BMC Remedy offers both cloud and on-premise options with reliable, traditional customer service.

Pricing and ROI: BMC Remedy involves substantial initial setup costs, but long-term ROI is possible through customization. Samanage has lower upfront costs and offers faster ROI due to its simplicity and scalability.

To learn more, read our detailed BMC Remedy vs. Samanage Report (Updated: April 2025).

Buyer's Guide

BMC Remedy vs. Samanage

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

14th

Ranking in License Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (21st), IT Service Management (ITSM) (19th)

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.3%, down from 7.3% compared to the previous year. The mindshare of Samanage is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution offers some very good features."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"The incident management console is available out of the box."

"The product has excellent support for remote and hybrid environments."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"The discovery feature of BMC Remedy has been very valuable."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The solution helps us manage, escalate, and solve incidents."

More BMC Remedy pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"The upgrade process could be better. It would be a good improvement."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"The tool is very old."

"There are issues from a product functionality perspective."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"Could be more user friendly for admins to manage."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"In BMC Remedy, integration is a problem and even APIs are not available."

More BMC Remedy cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"The tool is expensive."

"I find the pricing to be reasonable."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"It is an expensive tool."

"BMC Remedy is worth its price."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

More BMC Remedy pricing and cost advice

"It is expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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849,963 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

39%

Computer Software Company

Financial Services Firm

Government

Construction Company

14%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 72% of the time

BMC Helix Discovery vs BMC Remedy

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 8% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

More BMC Remedy Competitors

ServiceNow vs Samanage

Compared 83% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Remedy

April 2025

Download BMC Remedy product report

Buyer's Guide

Help Desk Software

April 2025

Download Samanage product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Scripps Networks

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Remedy vs. Samanage

April 2025

Free Report: BMC Remedy vs. Samanage

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