BMC Remedy [EOL] vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Samanage

Read 3 Samanage reviews

1,314 Views
552 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and Samanage are products in the IT service management market. Samanage has an edge in user satisfaction due to its modern features, while BMC Remedy EOL offers strong legacy support, making Samanage the preferred choice for current IT trends.

Features: BMC Remedy EOL provides robust incident management, automation capabilities, and a rich library of integrations for mature solutions. Samanage stands out with its intuitive design, advanced IT asset management, and seamless cloud integration, catering to agile organizations.

Ease of Deployment and Customer Service: BMC Remedy EOL requires a complex on-premise setup with experienced technical support, whereas Samanage offers straightforward cloud-based deployment, reducing maintenance overheads and providing responsive customer service.

Pricing and ROI: BMC Remedy EOL involves higher initial setup costs and ongoing maintenance but offers long-term ROI through its features. Samanage is more cost-effective with a subscription-based model, offering quicker ROI due to lower upfront costs and flexible scaling.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (8th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"It's a scalable product."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The solution helps us manage, escalate, and solve incidents."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The discovery feature of BMC Remedy has been very valuable."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

More BMC Remedy [EOL] pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"The desktop technicians face some challenges with the solution."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"The initial setup of BMC Remedy Asset Management was complex."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

More BMC Remedy [EOL] cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"BMC Remedy is worth its price."

"The pricing is on the expensive side."

"BMC should decrease the pricing further."

"I find the pricing to be reasonable."

More BMC Remedy [EOL] pricing and cost advice

"It is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

10%

Government

10%

Manufacturing Company

13%

Comms Service Provider

10%

Construction Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 17% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 10% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs Samanage

Compared 22% of the time

Freshservice vs Samanage

Compared 22% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

February 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

Help Desk Software

January 2026

Download Samanage product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Scripps Networks

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

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