BMC Remedy vs Samanage comparison

BMC and SolarWinds are both solutions in the IT Asset Management category. BMC is ranked #5 with an average rating of 7.8, while SolarWinds is ranked #14 with an average rating of 8.0. BMC holds a 5.0% mindshare in IAM, compared to SolarWinds’s 1.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC Remedy

Read 34 BMC Remedy reviews

1,703 Views
302 Comparison Views

90% willing to recommend

Samanage

Read 3 Samanage reviews

285 Views
24 Comparison Views

100% willing to recommend

BMC Remedy

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and Samanage are competing in the IT service management space. Samanage seems to have the upper hand due to its intuitive design and modern architecture.

Features: BMC Remedy offers powerful customization capabilities, extensive integration, and configuration options tailored to business needs. Samanage is known for its intuitive use, streamlined design, and easy-to-navigate system.

Ease of Deployment and Customer Service: Samanage provides a cloud-based deployment model, simplifying setup and emphasizing strong customer service with efficient support. BMC Remedy offers both cloud and on-premise options with reliable, traditional customer service.

Pricing and ROI: BMC Remedy involves substantial initial setup costs, but long-term ROI is possible through customization. Samanage has lower upfront costs and offers faster ROI due to its simplicity and scalability.

To learn more, read our detailed BMC Remedy vs. Samanage Report (Updated: June 2025).

Buyer's Guide

BMC Remedy vs. Samanage

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

5th

Ranking in License Management

1st

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in IT Asset Management

14th

Ranking in License Management

10th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (19th), IT Service Management (ITSM) (18th)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.0%, down from 7.2% compared to the previous year. The mindshare of Samanage is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"The solution is extremely user-friendly."

"It is a stable solution."

"It has a good peer sharing module."

"The product has excellent support for remote and hybrid environments."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"The solution helps to manage the operational flow in our organization."

More BMC Remedy pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The tool is very old."

"Continuous improvement is recommended."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"The interface is obsolete."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

More BMC Remedy cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."

"It is an expensive tool."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

"BMC Remedy is worth its price."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The tool is expensive."

More BMC Remedy pricing and cost advice

"It is expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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857,162 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

20%

Computer Software Company

13%

Financial Services Firm

12%

Government

10%

Construction Company

18%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs BMC Remedy

Compared 69% of the time

BMC Helix Discovery vs BMC Remedy

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 8% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

Device42 vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

ServiceNow vs Samanage

Compared 70% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

Freshservice vs Samanage

Compared 13% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

BMC Remedy

June 2025

Download BMC Remedy product report

Buyer's Guide

Help Desk Software

May 2025

Download Samanage product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Scripps Networks

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC Remedy vs. Samanage

June 2025

Free Report: BMC Remedy vs. Samanage

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