BMC Helix ITSM vs IBM Maximo comparison

Cancel
You must select at least 2 products to compare!
BMC Logo
8,960 views|5,215 comparisons
IBM Logo
5,383 views|3,378 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: February 2023).
687,256 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution can scale.""BMC Helix ITSM gives us email and SMS notifications, we can check the tickets, and give feedback. All the basic features that we need are available.""The most valuable feature for our customers using BMC Helix ITSM is change management.""The solution can perform well for large-sized companies.""The most valuable features of BMC Helix ITSM are the ease to use and integration.""The most valuable features of BMC Helix ITSM are the service level management, configuration, and reporting tool.""The standards and the framework that it follows are most valuable. It has an ITIL and out-of-the-box framework.""Technical support has been fine."

More BMC Helix ITSM Pros →

"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""Provides great flexibility.""Has a powerful audit combination that helps achieve high accuracy.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities.""They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc.""The most valuable features are the ability to create work orders and preventative maintenance.""The most valuable feature is the ability to correct maintenance."

More IBM Maximo Pros →

Cons
"The interface isn't that great.""Log in process is unnecessarily complicated.""When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed.""There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view.""There are plugins to the solution that have come onto the market, so the solution should also be updated in terms of administration to increase efficiency.""Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools.""The notifications that the solution is providing are very helpful, they should keep improving them for the future.""I would like to see the BMC add advanced DWP features and customization to the standard package. Furthermore, BMC does not have any leverage for non-IT services, so it would be nice if BMC could integrate something like HR Change Management into ITSM itself."

More BMC Helix ITSM Cons →

"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""Initial setup is a longer process because Maximo is bigger and has more processes.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that.""Coding can be complex when customization is required.""The pricing model of the solution has room for improvement as well as the after-sales support.""IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."

More IBM Maximo Cons →

Pricing and Cost Advice
  • "BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting."
  • "There are licenses to use this solution."
  • "It's a yearly subscription but there are a couple of customers who go for the monthly subscription."
  • "The price of BMC Helix ITSM could improve their price."
  • "We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price."
  • "The price of BMC Helix ITSM is expensive."
  • More BMC Helix ITSM Pricing and Cost Advice →

  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
  • "The price of IBM Maximo could reduce, it is expensive."
  • "$USD700 per agent user."
  • More IBM Maximo Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    687,256 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Top Answer:The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification.
    Top Answer:There are plugins to the solution that have come onto the market, so the solution should also be updated in terms of administration to increase efficiency. That is why we have come up with other… more »
    Top Answer:We are very thankful to have IBM integrated with our own Legacy cloud-based system
    Top Answer:IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the… more »
    Top Answer:We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution… more »
    Ranking
    Views
    8,960
    Comparisons
    5,215
    Reviews
    24
    Average Words per Review
    436
    Rating
    7.4
    Views
    5,383
    Comparisons
    3,378
    Reviews
    10
    Average Words per Review
    591
    Rating
    8.4
    Comparisons
    Also Known As
    Remedy ITSM, Remedy, Helix Remedy
    Maximo
    Learn More
    Overview

    BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.

    BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.

    Key Features

    Some of BMC Helix ITSM’s key features include:

    • Solves service issues in a way that makes you more efficient. BMC Helix ITSM employs advanced analytic software that searches for areas where your organization can drive efficiencies to provide the best possible service.
    • Groups issues that recur in a way that streamlines both analysis and incident management. It uses artificial intelligence to identify and solve groups of incidents in real time. The AI automates these processes, which can prove both tedious and time-consuming.
    • Securely and seamlessly provides services across multi-cloud environments with “a single pane of glass” interface. This allows you to be highly flexible. You can configure your services in a number of different ways without having to worry that your multi-cloud environment won’t be able to support your service management.
    • The ability to view all of your management data in a way that provides you with clear insights into your system’s management. BMC Helix ITSM enables you to create custom reports and dashboards. This makes it possible for you to see any and all significant trends in your operations and services data.

    Reviews from Real Users

    BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.

    A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”

    Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”

    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
    Offer
    Learn more about BMC Helix ITSM
    Learn more about IBM Maximo
    Sample Customers
    Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Manufacturing Company15%
    Financial Services Firm13%
    Comms Service Provider13%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Government10%
    Financial Services Firm10%
    Comms Service Provider6%
    REVIEWERS
    Energy/Utilities Company23%
    Comms Service Provider23%
    Government15%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Educational Organization11%
    Energy/Utilities Company9%
    Government9%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise18%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Small Business50%
    Midsize Enterprise8%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise22%
    Large Enterprise60%
    Buyer's Guide
    IT Service Management (ITSM)
    February 2023
    Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: February 2023.
    687,256 professionals have used our research since 2012.

    BMC Helix ITSM is ranked 7th in IT Service Management (ITSM) with 23 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 11 reviews. BMC Helix ITSM is rated 7.4, while IBM Maximo is rated 8.4. The top reviewer of BMC Helix ITSM writes "Reliable with a good front end and very robust". On the other hand, the top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Zendesk Guide and PagerDuty, whereas IBM Maximo is most compared with ServiceNow, IFS Applications, NetSuite ERP, JIRA Service Management and Infor CloudSuite EAM.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.