We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM)."The solution can scale."
"BMC Helix ITSM gives us email and SMS notifications, we can check the tickets, and give feedback. All the basic features that we need are available."
"The most valuable feature for our customers using BMC Helix ITSM is change management."
"The solution can perform well for large-sized companies."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"The most valuable features of BMC Helix ITSM are the service level management, configuration, and reporting tool."
"The standards and the framework that it follows are most valuable. It has an ITIL and out-of-the-box framework."
"Technical support has been fine."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"Provides great flexibility."
"Has a powerful audit combination that helps achieve high accuracy."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The most valuable feature is the ability to correct maintenance."
"The interface isn't that great."
"Log in process is unnecessarily complicated."
"When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed."
"There are some limitations or restrictions to using BMC Helix. For example, when we do some reporting, the reporting interface should be more user-friendly from my point of view."
"There are plugins to the solution that have come onto the market, so the solution should also be updated in terms of administration to increase efficiency."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"I would like to see the BMC add advanced DWP features and customization to the standard package. Furthermore, BMC does not have any leverage for non-IT services, so it would be nice if BMC could integrate something like HR Change Management into ITSM itself."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Coding can be complex when customization is required."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
BMC Helix ITSM is ranked 7th in IT Service Management (ITSM) with 23 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 11 reviews. BMC Helix ITSM is rated 7.4, while IBM Maximo is rated 8.4. The top reviewer of BMC Helix ITSM writes "Reliable with a good front end and very robust". On the other hand, the top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Zendesk Guide and PagerDuty, whereas IBM Maximo is most compared with ServiceNow, IFS Applications, NetSuite ERP, JIRA Service Management and Infor CloudSuite EAM.
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