We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It has been instrumental in aligning our service desk with the ITIL fundamentals and continuously improving the operating metrics of that area."
"If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within departments like HR or finance, require a swift resolution. This is where the product comes into play. It provides a platform for raising tickets and obtaining quick solutions."
"The most valuable features of BMC Helix ITSM are the collaboration, integrated with the help of another solution called Entity. We can do all the integration and receive an automatic ticket with the help of email. We are able to receive SMS alerts to clients and end users. Every step of the ticket is generated and we are able to resolve and close them. It's very helpful to have the ability to inform the user with detailed information."
"We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"Helix is stable."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"Improved our organization with better customer experience and reporting abilities."
"I like the single sign-on and that administrators can customize."
"The most valuable feature is the ability to correct maintenance."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"IBM Maximo is the best software for assets management."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Maximo is very stable. We really do not have problem with stability."
"The most powerful features are the database and integration with CMDB."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Working with numerous processes can be complex, and the processes are not always transparent in the solution."
"The user experience could be better."
"Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"The product's customization capabilities, price, and technical support are areas of concern where improvements are needed."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"The documentation could improve in BMC Helix ITSM."
"Encountered issues with scalability and stability."
"The latest version is slow due to the power it requires."
"The interface is not very easy or user-friendly and is in need of improvement."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BMC Helix ITSM is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IFS Cloud Platform, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and Infor CloudSuite EAM.
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