BMC Helix ITSM vs IBM Maximo Application Suite comparison

The compared BMC Helix and IBM solutions aren't in the same category. BMC Helix is ranked #9 in ISM , with an average rating of 7.7, and holds a 5.2% mindshare in the category. IBM is ranked #1 in EAM , with an average rating of 8.4, and holds a 12.1% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 86% of IBM users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between BMC Helix ITSM and IBM Maximo Application Suite based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: July 2026).

Buyer's Guide

IT Service Management (ITSM)

July 2026

Download the complete report

Helped 908,344 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
BMC Helix ITSM	5.2%
ServiceNow	13.8%
JIRA Service Management	6.9%
Other	74.1%

IT Service Management (ITSM)

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo Application Suite	12.1%
Infor CloudSuite	6.8%
IFS Cloud Platform	6.6%
Other	74.5%

Enterprise Asset Management (EAM)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

KuldeepNayak

Senior Application Developer BMC at Balfour Beatty

Self-service portal significantly reduces resolution time and transforms service process with advanced features

We initially had a lot of tickets generated via the service desk through calls and emails. Now, we have almost moved out of email creations by introducing the DWP features on the Studio pages, with about 90% of the tickets coming in via our self-service portal. Recent upgrades offer different types of views for particular business lines, which was missing earlier. The new landing pages have allowed us to add banners, images, and internal videos, encouraging most customers to use these DWP self-service features. Resolution time has decreased significantly since implementing the self-service portal. Additionally, the availability of knowledge articles, chatbots, and the new Helix GPT feature has improved service processes.

Read full review

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the power of AI Technologies involved in Automation Anywhere's IQBot - such as Natural Language Processing, Computer Vision, Fuzzy Logic, and Machine Learning."

"It has improved a lot. We could identify a lot of manual processes that can be automated for our customers. The scope of automation by using Automation Anywhere has become wonderful. IQ Bot and AI sense are the incredible features provided."

"Document Automation is a game changer. Earlier, with IQ Bot, we achieved partial automation—around 80% of the process was automated. With GenAI and Google Vision OCR now integrated into Document Automation, end-to-end automation is achievable, even with unstructured documents."

"Business process automation has improved the efficiency and accuracy of processes and reduced manual efforts which can be utilized in value addition for the firm."

"We have increased our productivity internally by using RPA with our employees who are completing the same tasks every day."

"We are getting massive efficiencies across our back office, internally."

"In 2018, we looked at some other products on the market, but Automation Anywhere was a perfect fit. We didn't have any issues that Automation Anywhere couldn't solve. The critical factor for us was its ease of use. We liked the drag-and-drop interface and the low-code capabilities."

"I really like Screen Recording because it is used to record a task or a series of actions."

More Automation Anywhere pros

"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."

"We have seen year over year customer satisfaction improvement for the last five years."

"The most valuable features of BMC Helix ITSM for us are CMDB and discovery."

"The most valuable features I have found to be the activity logs and the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer."

"Initial, out-the-box setup was easy with no problems."

"It provides a good user experience."

"Helix is stable."

"It might cost a few more bucks than its competitors like ServiceNow, but it certainly has a better technological edge over ServiceNow."

More BMC Helix ITSM pros

"It is configurable, where you can add extra fields to screens and to the database."

"We have fully used Maximo for maintenance and inventory and purchasing management to manage cement factory operations and maintenance for more than 11 years."

"The most valuable features are the ability to create work orders and preventative maintenance."

"The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs."

"With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."

"When it comes to their reporting and analytics capabilities, I find them to be superb."

"Work order management and scalability enables the businesses' needs to be met."

"Even if we do not look at the full software and we look at smaller use cases within the software, the ROI is often quite substantial."

More IBM Maximo Application Suite pros

Cons

"One of the things that we did was purchase the solution originally through IBM, as they had an value-added layer on top of it. Once we had another group come on, they purchased additional bots directly from Automation Anywhere, and they wouldn't integrate well. We had to uninstall the solution that we had purchased from IBM and reinstall those bots to move forward."

"I would like more integration into the entire Microsoft Suite of products, not just Excel."

"While using IQ Bot we found that data extraction accuracy is a bit weaker in semi-structured documents compared with structured documents. We would like to see improvement in the data extraction part of Automation Anywhere IQ Bot."

"Automation Anywhere can be improved by working on the next step with GenAI process automation and the agents."

"We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment."

"In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations."

"The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows."

"In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company."

More Automation Anywhere cons

"It doesn't allow a person logging a call to assign the ticket to a specific department, but only to update it."

"The SRM module is still pretty complex, this needs some improvement in AIF creation and configuration."

"Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years."

"BMC Helix ITSM should have an easy-to-use user interface."

"Provide documentation on the content of the REST API interfaces. Right now, it is pretty much non-existent."

"Did come across few hiccups around some product documentation not available or not very useful or not enough support available or maybe a utility not working as desired, however, these were not show stoppers and we managed to work our way around these."

"BMC needs to keep improving their support. It is still far from what it was back in the days of Remedy."

"Its performance can be improved. Sometimes, there is a performance issue, and it is a little slow and difficult on the usage side. It would be beneficial for us if there is a lighter version of this solution. There is also a limitation on the number of columns and memory for extracting a report, and this functionality can be improved. We would like to have better integration and UI in this solution. The user interface should be easy to navigate. Its integration with other tools, such as SharePoint or Jira, can also be improved, which would be beneficial for us. In terms of new features, there should also be a mobile version. The desktop version is available, but the mobile version is not available, which is one of the challenges that our team has. For users who work on Remedy and who raise the ticket, it would also be very beneficial to have some chatbot features."

More BMC Helix ITSM cons

"The interface is not very easy or user-friendly and is in need of improvement."

"Maximo is a big system, so the initial setup is complex."

"You can get lost using the application"

"Because of their competitiveness and their enterprise nature, the small companies are unable to do it."

"The latest version is slow due to the power it requires."

"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."

"Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees."

"Vendor management needs enhancement."

More IBM Maximo Application Suite cons

Pricing and Cost Advice

"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."

"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

"The cost is at the highest end of the spectrum."

"Automation Anywhere pricing and licensing are competitive compared to the other automation vendors."

"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."

"The solution's pricing is pretty decent."

"Licensing costs range from $50,000 to $200,000."

More Automation Anywhere pricing and cost advice

"BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting."

"The price of BMC Helix ITSM is expensive."

"Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed."

"It is costly, but it is well worth it."

"The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations."

"If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost."

"There are licenses to use this solution."

"While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper."

More BMC Helix ITSM pricing and cost advice

"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."

"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."

"$USD700 per agent user."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

More IBM Maximo Application Suite pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

908,344 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Construction Company

12%

Manufacturing Company

11%

Outsourcing Company

10%

Financial Services Firm

13%

Manufacturing Company

10%

Construction Company

Outsourcing Company

Manufacturing Company

10%

Outsourcing Company

Government

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	81
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	14
Large Enterprise	55

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	22

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Helix ITSM?

Although BMC Helix ITSM is a strong enterprise platform, there are areas where it could be improved. One key area is ...

See all answers

What is your primary use case for BMC Helix ITSM?

My main use case for BMC Helix ITSM is validating and automating core ITSM workflows, such as incident, change, and s...

See all answers

What is your experience regarding pricing and costs for BMC Helix ITSM?

My thoughts on the pricing and licensing cost of BMC Helix ITSM are that it is flexible.

See all answers

What needs improvement with IBM Maximo?

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is ...

See all answers

What is your primary use case for IBM Maximo?

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anythi...

See all answers

What advice do you have for others considering IBM Maximo?

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their o...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Helix ITSM

Compared 19% of the time

JIRA Service Management vs BMC Helix ITSM

Compared 8% of the time

Zendesk vs BMC Helix ITSM

Compared 4% of the time

Freshservice vs BMC Helix ITSM

Compared 4% of the time

Agiloft ITSM ITIL Service Desk Suite vs BMC Helix ITSM

Compared 4% of the time

More BMC Helix ITSM Competitors

ServiceNow vs IBM Maximo Application Suite

Compared 35% of the time

IFS Cloud Platform vs IBM Maximo Application Suite

Compared 6% of the time

Infor CloudSuite vs IBM Maximo Application Suite

Compared 6% of the time

Hexagon EAM vs IBM Maximo Application Suite

Compared 5% of the time

Oracle Enterprise Asset Management vs IBM Maximo Application Suite

Compared 5% of the time

More IBM Maximo Application Suite Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Helix ITSM

August 2026

Download BMC Helix ITSM product report

Buyer's Guide

IBM Maximo Application Suite

July 2026

Download IBM Maximo Application Suite product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy ITSM, Remedy, Helix Remedy, BMC Helix IT Service Management

Maximo

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

IBM

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Helix ITSM offers advanced IT service management, integrating incident, change, and problem management for streamlined operations. Its ITIL Out Of The Box functionality and strong automation tools enhance service delivery, making it a vital tool for comprehensive IT process oversight.

Designed for diverse business environments, BMC Helix ITSM delivers exceptional customization and integration capabilities. Its automation and self-service features enable efficient incident management and service request handling, all while providing robust reporting tools. The platform scales effectively across businesses, supported by intuitive interfaces, built-in workflows, and APIs for seamless change management. This allows organizations to streamline processes and maintain compliance with ease. However, users have identified improvement areas such as user friendliness, cloud management, and the need for a mobile version. Transitioning between versions should be more fluid, and better customer support responsiveness is needed.

What are the most important features?

Call Logging: Efficiently document and manage support requests.
Escalation Features: Automatically prioritize and handle urgent issues.
Customization: Tailor processes to suit specific requirements.
Integration Capabilities: Connect with other tools to enhance data analysis.
Automation: Streamline workflows to improve service efficiency.
Self-Service: Enable users to resolve issues independently.
Service Request Management: Simplify intake and resolution of service requests.
Reporting Tools: Gain insights and improve IT service operations.

What benefits and ROI should users look for?

Operational Efficiency: Enhance productivity through streamlined workflows.
Scalability: Adapt to growing business demands seamlessly.
Compliance: Maintain regulatory standards effortlessly.
Performance: Achieve rapid issue resolution and improved service levels.
Flexibility: Accommodate diverse IT environments with customizable features.

BMC Helix ITSM is widely used across industries for IT service management and enterprise ticketing systems. Organizations leverage its capabilities to manage internal and external service desks, aligning with ITIL best practices. The platform aids in managing infrastructure, ensuring service assurance, and maintaining network provisioning. Through integration with other tools, companies bolster data analysis and automate workflows, enhancing overall operational efficiency.

BMC Helix

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

Buyer's Guide

IT Service Management (ITSM)

July 2026

Download Free Report

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: July 2026.

DOWNLOAD NOW

908,344 professionals have used our research since 2012.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.