ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers.
We got a pretty good deal. It was fairly affordable.
Its pricing is great.
We got a pretty good deal. It was fairly affordable.
Its pricing is great.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.
It is better to buy implementation services from IFS than from partners
Licensing is on an annual basis, with no additional costs.
It is better to buy implementation services from IFS than from partners
Licensing is on an annual basis, with no additional costs.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.
Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
This product provides value for money.
Bomgar has a very fair pricing structure.
This product provides value for money.
Bomgar has a very fair pricing structure.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
Salesforce is not a cheap product. It can be expensive.
The price is too expensive.
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
If the licensing were cheaper, our customer might buy more.
Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.
It is a lower price vs. other things on the market.
It is an expensive solution.
It is a lower price vs. other things on the market.
It is an expensive solution.
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
For an ITIL user, the cost is probably about 50 bucks a month.
For an ITIL user, the cost is probably about 50 bucks a month.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
I don't see anyone other than large companies being able to afford this system.
Pricing is simple, as it’s per concurrent analysts.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
The pricing of SysAid is less than its competitors.
SysAid is a good solution, especially from a pricing perspective.
The pricing of SysAid is less than its competitors.
SysAid is a good solution, especially from a pricing perspective.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
Don't get scared of the price tag because it's definitely worth it.
I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.
ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.
Top rated by analysts and users
Agiloft has by far the best entry point for both cost and learning curve.
After about six months, we started making a return on our investment at more than 300%.
Agiloft has by far the best entry point for both cost and learning curve.
After about six months, we started making a return on our investment at more than 300%.