BMC Helix Discovery vs ManageEngine IT Asset Management comparison

BMC Helix and ManageEngine are both solutions in the IT Asset Management category. BMC Helix is ranked #4 with an average rating of 8.4, while ManageEngine is ranked #7 with an average rating of 8.6. BMC Helix holds a 5.7% mindshare in IAM, compared to ManageEngine’s 4.7% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,116 Views
2,053 Comparison Views

88% willing to recommend

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,346 Views
1,158 Comparison Views

100% willing to recommend

BMC Helix Discovery

ManageEngine IT Asset Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and BMC Helix Discovery are competing in the IT asset and discovery solutions category. BMC Helix Discovery seems to have the upper hand, with its advanced discovery capabilities making it highly valued for large organizations.

Features: ManageEngine IT Asset Management offers comprehensive asset tracking, integrated ticketing, and compliance management. It also provides device patches, license expiration tracking, and integration with finance systems for depreciation. BMC Helix Discovery stands out with automated service mapping, dynamic service modeling, and extensive application mapping. It is agentless, ensuring non-intrusive discovery of IT infrastructure.

Room for Improvement: ManageEngine IT Asset Management could enhance its deployment flexibility by offering more cloud-native solutions and expand its discovery automation capabilities. Additionally, improving the UI for easier asset management will be beneficial. BMC Helix Discovery can improve its pricing model to make it more accessible for smaller enterprises, enhance support personalization, and increase integration capabilities beyond current platforms.

Ease of Deployment and Customer Service: BMC Helix Discovery employs a cloud-native deployment model, allowing quick implementations without extensive infrastructure. In contrast, ManageEngine IT Asset Management is deployed on-premises, requiring more setup time but providing personalized customer service support. BMC relies on self-service resources and community forums.

Pricing and ROI: ManageEngine IT Asset Management is known for its lower setup costs, making it an affordable choice for small to medium enterprises, offering good ROI in affordability. BMC Helix Discovery's higher cost comes with significant ROI for larger organizations due to its detailed and automated infrastructure insights, justifying the investment with its comprehensive discovery capabilities.

To learn more, read our detailed BMC Helix Discovery vs. ManageEngine IT Asset Management Report (Updated: November 2025).

Buyer's Guide

BMC Helix Discovery vs. ManageEngine IT Asset Management

November 2025

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Helped 879,310 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ManageEngine IT Asset Manag...

Ranking in IT Asset Management

7th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

License Management (1st)

Mindshare comparison

As of December 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 5.7%, down from 9.0% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 4.7%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
BMC Helix Discovery	5.7%
ManageEngine IT Asset Management	4.7%
Other	89.6%

IT Asset Management

Featured Reviews

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Flexible data discovery has streamlined processes and enhances efficiency

The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction. If there is data it doesn't extract and you understand TPL, you can write your own patterns to pull the data out of it, making it very powerful from that standpoint. The query language is somewhat challenging to learn as it uses a Berkeley database. However, it has an excellent query building tool, and they have recently released a new visually-based version, which is very beneficial. Extracting data is straightforward through writing queries, running them, and pulling reports. The scanning process and credential setup are also easily manageable. Overall, it is an excellent tool.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."

"Accuracy and clarity are vastly improved for the service lines."

"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."

"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

"Weekly reports to management really make our life simple."

"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."

More BMC Helix Discovery pros

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"The technical support is great."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

"It's very smart. I use it with minimal adjustments needed."

"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"This is a very stable solution."

More ManageEngine IT Asset Management pros

Cons

"I would like to see a lower price and better technical support."

"It would be nice to see more updates to the solution."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."

"The license model could be more flexible and cheaper pricing."

"It is very complicated to use."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"The solution is definitely useful."

More BMC Helix Discovery cons

"Responses from ManageEngine should be faster."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The engineering area needs improvement."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"The asset management tool is costly."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The solution offers yearly licenses."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"The licenses are very complex and quite costly."

"We have a perpetual license for the solution."

"The licensing fee is very low."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

More BMC Helix Discovery pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

See all answers

What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

See all answers

What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 47% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 19% of the time

Lansweeper vs BMC Helix Discovery

Compared 8% of the time

Device42 vs BMC Helix Discovery

Compared 6% of the time

iQuate iQCloud vs BMC Helix Discovery

Compared 3% of the time

More BMC Helix Discovery Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 49% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 13% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 7% of the time

Device42 vs ManageEngine IT Asset Management

Compared 5% of the time

ServiceNow Discovery vs ManageEngine IT Asset Management

Compared 3% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

December 2025

Download BMC Helix Discovery product report

Buyer's Guide

ManageEngine IT Asset Management

December 2025

Download ManageEngine IT Asset Management product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

TRA

Buyer's Guide

BMC Helix Discovery vs. ManageEngine IT Asset Management

November 2025

Free Report: BMC Helix Discovery vs. ManageEngine IT Asset Management

Find out what your peers are saying about BMC Helix Discovery vs. ManageEngine IT Asset Management and other solutions. Updated: November 2025.

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