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BMC Helix Discovery vs ManageEngine IT Asset Management comparison

BMC Helix and ManageEngine are both solutions in the IT Asset Management category. BMC Helix is ranked #5 with an average rating of 8.4, while ManageEngine is ranked #7 with an average rating of 8.6. BMC Helix holds a 6.5% mindshare in IAM, compared to ManageEngine’s 5.7% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
BMC Helix Discovery
Read 28 BMC Helix Discovery reviews
  • 2,131 Views
  • 2,067 Comparison Views
88% willing to recommend
ManageEngine IT Asset Manag...
Read 9 ManageEngine IT Asset Management reviews
  • 1,225 Views
  • 1,066 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and BMC Helix Discovery are competing in the IT asset and discovery solutions category. BMC Helix Discovery seems to have the upper hand, with its advanced discovery capabilities making it highly valued for large organizations.

Features: ManageEngine IT Asset Management offers comprehensive asset tracking, integrated ticketing, and compliance management. It also provides device patches, license expiration tracking, and integration with finance systems for depreciation. BMC Helix Discovery stands out with automated service mapping, dynamic service modeling, and extensive application mapping. It is agentless, ensuring non-intrusive discovery of IT infrastructure.

Room for Improvement: ManageEngine IT Asset Management could enhance its deployment flexibility by offering more cloud-native solutions and expand its discovery automation capabilities. Additionally, improving the UI for easier asset management will be beneficial. BMC Helix Discovery can improve its pricing model to make it more accessible for smaller enterprises, enhance support personalization, and increase integration capabilities beyond current platforms.

Ease of Deployment and Customer Service: BMC Helix Discovery employs a cloud-native deployment model, allowing quick implementations without extensive infrastructure. In contrast, ManageEngine IT Asset Management is deployed on-premises, requiring more setup time but providing personalized customer service support. BMC relies on self-service resources and community forums.

Pricing and ROI: ManageEngine IT Asset Management is known for its lower setup costs, making it an affordable choice for small to medium enterprises, offering good ROI in affordability. BMC Helix Discovery's higher cost comes with significant ROI for larger organizations due to its detailed and automated infrastructure insights, justifying the investment with its comprehensive discovery capabilities.

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To learn more, read our detailed BMC Helix Discovery vs. ManageEngine IT Asset Management Report (Updated: September 2025).
Buyer's Guide
BMC Helix Discovery vs. ManageEngine IT Asset Management
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
28
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
7th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
License Management (1st)
 

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 6.5%, down from 8.5% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 5.7%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
BMC Helix Discovery6.5%
ManageEngine IT Asset Management5.7%
Other87.8%
IT Asset Management
 

Featured Reviews

Rafael Pinto Ferreira - PeerSpot reviewer
Offers features for modern IT environments like artificial intelligence, machine learning, and continuous optimization and help in predictive maintenance and efficient resource utilization
An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that you need to monitor. All these machines already have software that monitors them, but they don't have the artificial intelligence and machine learning that BMC has. So, it's like a marketing issue. It's like a segment of the market that can be more explored. We get some opportunities in that market here in Brazil, so I think it could improve. But they already have a module called Edge, Discovery Edge, which works with the IoT, but I think it can improve that.
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Md Abdul Hakim - PeerSpot reviewer
Helpful smart automation and tracking that can be used with minimal adjustments
This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A valuable feature concerns the ability to integrate with different solutions."
"The initial setup is simple."
"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."
"The most valuable feature is the automated service mapping."
"BMC provides great support. As managed service support, they are gold."
"It is a scalable solution."
"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
More BMC Helix Discovery pros
"This is a very stable solution."
"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"The auto-discovery feature has helped us a lot."
"It's very smart. I use it with minimal adjustments needed."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
More ManageEngine IT Asset Management pros
 

Cons

"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."
"Management of its own application infrastructure and integrations with other BMC tools."
"There is still room for improvement in terms of stability."
"The product is not fully automated."
"I would like to see a lower price and better technical support."
"It is very complicated to use."
"An area that can be improved is the IoT."
"BMC Helix Discovery is a bit tough to use and administer."
More BMC Helix Discovery cons
"The asset management tool is costly."
"Responses from ManageEngine should be faster."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."
"The engineering area needs improvement."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
More ManageEngine IT Asset Management cons
 

Pricing and Cost Advice

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The licenses are very complex and quite costly."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"The solution offers yearly licenses."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"We have a perpetual license for the solution."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
More BMC Helix Discovery pricing and cost advice
"Its price is reasonable, but I wish it was lower."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
Government
12%
Financial Services Firm
11%
Healthcare Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
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What is your experience regarding pricing and costs for BMC Helix Discovery?
That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...
See all answers
What needs improvement with BMC Helix Discovery?
Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.
See all answers
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...
See all answers
What needs improvement with ManageEngine IT Asset Management?
When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...
See all answers
What advice do you have for others considering ManageEngine IT Asset Management?
The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...
See all answers
 

Comparisons

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Compared 55% of the time
ServiceNow Discovery vs BMC Helix Discovery Logo
ServiceNow Discovery vs BMC Helix Discovery
Compared 17% of the time
Lansweeper vs BMC Helix Discovery Logo
Lansweeper vs BMC Helix Discovery
Compared 8% of the time
Device42 vs BMC Helix Discovery Logo
Device42 vs BMC Helix Discovery
Compared 7% of the time
BMC Track-It! vs BMC Helix Discovery Logo
BMC Track-It! vs BMC Helix Discovery
Compared 3% of the time
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Lansweeper vs ManageEngine IT Asset Management Logo
Lansweeper vs ManageEngine IT Asset Management
Compared 52% of the time
ServiceNow vs ManageEngine IT Asset Management Logo
ServiceNow vs ManageEngine IT Asset Management
Compared 13% of the time
Snow License Manager vs ManageEngine IT Asset Management Logo
Snow License Manager vs ManageEngine IT Asset Management
Compared 7% of the time
Device42 vs ManageEngine IT Asset Management Logo
Device42 vs ManageEngine IT Asset Management
Compared 5% of the time
Qualys VMDR vs ManageEngine IT Asset Management Logo
Qualys VMDR vs ManageEngine IT Asset Management
Compared 3% of the time
More ManageEngine IT Asset Management Competitors
 

Product Reports

Buyer's Guide
BMC Helix Discovery
October 2025
BMC Helix Discovery reportDownload BMC Helix Discovery product report
Buyer's Guide
ManageEngine IT Asset Management
October 2025
ManageEngine IT Asset Management reportDownload ManageEngine IT Asset Management product report
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

BMC Helix

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine
 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
TRA
Buyer's Guide
BMC Helix Discovery vs. ManageEngine IT Asset Management
September 2025
Free Report: BMC Helix Discovery vs. ManageEngine IT Asset Management
Find out what your peers are saying about BMC Helix Discovery vs. ManageEngine IT Asset Management and other solutions. Updated: September 2025.
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