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BMC Helix Continuous Optimization vs New Relic comparison

BMC Helix and New Relic are both solutions in the IT Operations Analytics category. BMC Helix is ranked #28, while New Relic is ranked #3 with an average rating of 8.0. BMC Helix holds a 0.5% mindshare in IOA, compared to New Relic’s 14.2% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
BMC Helix Continuous Optimi...
Read 2 BMC Helix Continuous Optimization reviews
  • 392 Views
  • 74 Comparison Views
100% willing to recommend
New Relic
Read 159 New Relic reviews
  • 13,943 Views
  • 1,255 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 1, 2025

BMC Helix Continuous Optimization and New Relic compete in IT operations and performance management. BMC Helix Continuous Optimization holds an advantage in pricing and support, while New Relic offers a feature-rich experience worth the investment.

Features: BMC Helix Continuous Optimization includes predictive analytics, resource optimization, and proactive issue resolution capabilities. New Relic provides comprehensive application performance monitoring, advanced analytics, and deep insights across the software stack.

Ease of Deployment and Customer Service: New Relic offers a seamless deployment process and comprehensive customer service resources for rapid production integration. BMC Helix Continuous Optimization provides strong deployment support but requires more initial configuration effort.

Pricing and ROI: BMC Helix Continuous Optimization delivers a cost-effective solution with notable ROI due to efficient resource utilization and operational savings. New Relic involves a higher upfront investment but offers significant long-term ROI through enhanced application performance and reliability.

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To learn more, read our detailed BMC Helix Continuous Optimization vs. New Relic Report (Updated: September 2025).
Buyer's Guide
BMC Helix Continuous Optimization vs. New Relic
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Continuous Optimi...
Ranking in IT Operations Analytics
28th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Infrastructure Capacity Planning (1st), Cloud Cost Management (34th)
New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of September 2025, in the IT Operations Analytics category, the mindshare of BMC Helix Continuous Optimization is 0.5%, up from 0.1% compared to the previous year. The mindshare of New Relic is 14.2%, down from 18.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Market Share Distribution
ProductMarket Share (%)
New Relic14.2%
BMC TrueSight Capacity Optimization0.5%
Other85.3%
IT Operations Analytics
 

Featured Reviews

Appperf677 - PeerSpot reviewer
Enables us to right-size systems to free up resources, and identify performance problems down to the process level
Since I already have a sneak peek into the next releases, I'm very happy about what's going to be included. I would like to see continued support for the legacy parts of the tool, the old, seasoned parts that are very valuable to me. That is a message I continue to give to BMC: All the new stuff's great, but don't take away this really important stuff. That's my biggest fear, that I might lose some of my old functionality that is still extremely valuable. I want to make sure we don't lose any functionality, and that they just still keep delivering on what they're doing. I don't have anything more to ask than what they're offering.
Read full review
Hari Rajendiran - PeerSpot reviewer
Has improved monitoring efficiency with robust alerting and automation features
The best features in New Relic include its numerous API integrations and a good source of support. The support is excellent, and they provide blogs and forums. There is something called NRQL, New Relic Query Language, which can be used to query many things and retrieve data. Using API calls allows you to automate and pull a dashboard out of it, making manipulation easily done. These are some things I have done with New Relic as an end customer. It reduces the operational overhead. Your data is monitored end to end, which could be directly linked with the SLA and SLO. That is the main thing.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We ingest a ton of business data. We are an insurance company and we have business data, like how many quotes are done an hour, and how many policies are sold per hour. The correlation engine in the new TrueSight Capacity Optimization components are wonderful. We can do correlation analysis over months of data, and then we run models to tell our business: 'If you do 1,000 more quotes an hour, we're going to have to upgrade, and we're going to need this much more hardware.'"
"The most interesting feature is certainly the simulation of the load using different servers or different KPI parameters of the business."
"Workload characterization is super important because it lets us figure things out. Many people know, for example, that with Microsoft Word, Word.exe is the executable. Everybody knows their executable, but they don't always know what it does. It also launches other things. This tool has the ability and insight to track those things, and to know: "Oh, you wanted this executable, but this one started this, so you must want this, too." And it tells you what it had to add, what it was using or was spawning."
"It is stable and scalable."
"The best features in New Relic include its numerous API integrations and a good source of support."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The product's initial setup phase was very easy."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The initial setup is straightforward. It is easy to track and easy to follow."
More New Relic pros
 

Cons

"Some of the data management is painful. Some of the new features haven't been implemented in quite the way I would like to get to levels of detail. For example, Visualizer parser doesn't take everything it should out of the Visualizer files. We've had to put in a work-around, but the work-around is not as accurate as what's in the file."
"The memory management of Java application servers should be implemented to be able to size GC and footprint."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"It would be nice if there were pre-made dashboards."
"The customization of the start and end time is kind of cool."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The solution needs to have staging."
"In the next release, I'd like to see a better pricing structure."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
More New Relic cons
 

Pricing and Cost Advice

"Right now, the licensing structure is by server. Everybody is licensed somewhat differently, depending on how big they are, how many licenses they have."
"The pricing and licensing are too high."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"Because of budget, we are not using the mobile app part of this tool."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
More New Relic pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
16%
Energy/Utilities Company
12%
Government
7%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise60
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
See all answers
 

Comparisons

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Elastic Observability vs New Relic Logo
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Compared 8% of the time
Splunk AppDynamics vs New Relic Logo
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Compared 6% of the time
Azure Monitor vs New Relic Logo
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Compared 5% of the time
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Product Reports

Buyer's Guide
BMC Helix Continuous Optimization vs. DX Performance Management
September 2025
BMC Helix Continuous Optimization reportDownload BMC Helix Continuous Optimization product report
Buyer's Guide
New Relic
August 2025
New Relic reportDownload New Relic product report
 

Also Known As

BMC Capacity Optimization, TrueSight Capacity Optimization, BMC Helix Optimize, BMC Helix Continuous Optimization
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

BMC Helix Continuous Optimization is a comprehensive performance and capacity management solution designed to help enterprises optimize IT resources, enhancing operational efficiency while managing costs effectively.

It provides predictive analytics and modeling capabilities, allowing businesses to meet evolving demands seamlessly. By proactively identifying resource constraints and predicting future trends, BMC Helix Continuous Optimization assists organizations in aligning IT resources with business objectives. This strategic approach ensures optimized performance, resource allocation, and cost management with enhanced insights.

What are the key features of BMC Helix Continuous Optimization?

  • Predictive Analytics: Utilizes advanced algorithms to forecast future resource requirements.
  • Capacity Planning: Facilitates strategic planning to manage capacity effectively.
  • Anomaly Detection: Identifies unusual patterns that could impact performance.
  • Customizable Dashboards: Provides insights with tailored views for better decision-making.

What benefits can be expected from BMC Helix Continuous Optimization?

  • Cost Reduction: Optimizes resource usage to lower operational costs.
  • Increased Efficiency: Enhances productivity by aligning resources with demand.
  • Improved Forecasting: Accurate predictions help with strategic planning.
  • Risk Mitigation: Early detection of performance issues reduces downtime.

BMC Helix Continuous Optimization is leveraged by industries like financial services, healthcare, and telecommunications to ensure resource efficiency. These sectors benefit from predictive modeling and capacity planning capabilities, enabling them to adapt to fast-changing conditions while maintaining optimal performance.

BMC Helix

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?
  • Real-Time Monitoring: Provides instant visibility into application performance.
  • Detailed Transaction Tracing: Identifies specific transaction issues quickly.
  • Error Rate Tracking: Monitors and reports on error occurrences efficiently.
  • Customizable Dashboards: Tailors dashboard views for specific needs.
  • APM Integration: Seamlessly integrates with application performance management tools.
What benefits and ROI should be considered?
  • Operational Efficiency: Quick issue detection reduces downtime.
  • Improved Debugging: Enhanced error analysis supports rapid problem resolution.
  • Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
  • Incident Management: Integration with incident tools helps streamline responses.
  • Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic
 

Sample Customers

Dilliard's
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
BMC Helix Continuous Optimization vs. New Relic
September 2025
Free Report: BMC Helix Continuous Optimization vs. New Relic
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