BMC Helix Continuous Optimization vs New Relic comparison

BMC Helix and New Relic are both solutions in the IT Operations Analytics category. BMC Helix is ranked #27, while New Relic is ranked #3 with an average rating of 8.0. BMC Helix holds a 1.2% mindshare in IOA, compared to New Relic’s 10.5% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

BMC Helix Continuous Optimi...

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100% willing to recommend

New Relic

Read 168 New Relic reviews

12,960 Views
1,296 Comparison Views

94% willing to recommend

BMC Helix Continuous Optimi...

New Relic

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Executive SummaryUpdated on Dec 7, 2025

BMC Helix Continuous Optimization and New Relic compete in IT performance management and optimization. New Relic appears to have the upper hand due to its comprehensive features and reliable performance.

Features: BMC Helix Continuous Optimization focuses on predictive analytics, visualization capabilities, and future capacity planning, which aids in resource management. New Relic emphasizes extensive monitoring features, real-time performance insights, and a broad range of integrations, ensuring detailed application performance monitoring.

Ease of Deployment and Customer Service: New Relic offers a cloud-based deployment with minimal setup and seamless integration across platforms, providing strong customer service with responsive support and comprehensive documentation. BMC Helix requires a complex deployment process with careful configuration but includes dedicated support resources and a guided setup.

Pricing and ROI: BMC Helix Continuous Optimization is competitively priced with a focus on resource optimization and cost management, promising long-term ROI through workload distribution analysis. New Relic has a higher initial cost but offers immediate insights and productivity boosts, highlighting a value proposition centered around comprehensive monitoring and rapid productivity enhancement.

To learn more, read our detailed BMC Helix Continuous Optimization vs. New Relic Report (Updated: December 2025).

Buyer's Guide

BMC Helix Continuous Optimization vs. New Relic

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Continuous Optimi...

Ranking in IT Operations Analytics

27th

Average Rating

10.0

Number of Reviews

Ranking in other categories

Infrastructure Capacity Planning (1st), Cloud Cost Management (35th)

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of January 2026, in the IT Operations Analytics category, the mindshare of BMC Helix Continuous Optimization is 1.2%, up from 0.2% compared to the previous year. The mindshare of New Relic is 10.5%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Market Share Distribution
Product	Market Share (%)
New Relic	10.5%
BMC Helix Continuous Optimization	1.2%
Other	88.3%

IT Operations Analytics

Featured Reviews

Appperf677

Application Performance Mnagement Specialist at a insurance company with 5,001-10,000 employees

Enables us to right-size systems to free up resources, and identify performance problems down to the process level

Since I already have a sneak peek into the next releases, I'm very happy about what's going to be included. I would like to see continued support for the legacy parts of the tool, the old, seasoned parts that are very valuable to me. That is a message I continue to give to BMC: All the new stuff's great, but don't take away this really important stuff. That's my biggest fear, that I might lose some of my old functionality that is still extremely valuable. I want to make sure we don't lose any functionality, and that they just still keep delivering on what they're doing. I don't have anything more to ask than what they're offering.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We ingest a ton of business data. We are an insurance company and we have business data, like how many quotes are done an hour, and how many policies are sold per hour. The correlation engine in the new TrueSight Capacity Optimization components are wonderful. We can do correlation analysis over months of data, and then we run models to tell our business: 'If you do 1,000 more quotes an hour, we're going to have to upgrade, and we're going to need this much more hardware.'"

"The most interesting feature is certainly the simulation of the load using different servers or different KPI parameters of the business."

"Workload characterization is super important because it lets us figure things out. Many people know, for example, that with Microsoft Word, Word.exe is the executable. Everybody knows their executable, but they don't always know what it does. It also launches other things. This tool has the ability and insight to track those things, and to know: "Oh, you wanted this executable, but this one started this, so you must want this, too." And it tells you what it had to add, what it was using or was spawning."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"New Relic has positively impacted our organization by reducing errors, improving performance, and saving time."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

"New Relic has helped us in terms of the optimizing our print and loading times."

More New Relic pros

Cons

"The memory management of Java application servers should be implemented to be able to size GC and footprint."

"Some of the data management is painful. Some of the new features haven't been implemented in quite the way I would like to get to levels of detail. For example, Visualizer parser doesn't take everything it should out of the Visualizer files. We've had to put in a work-around, but the work-around is not as accurate as what's in the file."

"There were some settings we had issues with."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"The price needs improvement."

More New Relic cons

Pricing and Cost Advice

"Right now, the licensing structure is by server. Everybody is licensed somewhat differently, depending on how big they are, how many licenses they have."

"The price depends on how many agents you want."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"This solution required a license and it is better than some other competitors."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Energy/Utilities Company

13%

Healthcare Company

Transportation Company

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

IBM Turbonomic vs BMC Helix Continuous Optimization

Compared 30% of the time

OpenText Cloud Optimizer vs BMC Helix Continuous Optimization

Compared 18% of the time

Precisely Capacity Management vs BMC Helix Continuous Optimization

Compared 18% of the time

ITRS Capacity Planner vs BMC Helix Continuous Optimization

Compared 17% of the time

DX Performance Management vs BMC Helix Continuous Optimization

Compared 16% of the time

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Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

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Product Reports

Buyer's Guide

BMC Helix Continuous Optimization vs. OpenText Cloud Optimizer

December 2025

BMC Helix Continuous Optimization report

Download BMC Helix Continuous Optimization product report

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Also Known As

BMC Capacity Optimization, TrueSight Capacity Optimization, BMC Helix Optimize, BMC Helix Continuous Optimization

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

BMC Helix Continuous Optimization is a comprehensive performance and capacity management solution designed to help enterprises optimize IT resources, enhancing operational efficiency while managing costs effectively.

It provides predictive analytics and modeling capabilities, allowing businesses to meet evolving demands seamlessly. By proactively identifying resource constraints and predicting future trends, BMC Helix Continuous Optimization assists organizations in aligning IT resources with business objectives. This strategic approach ensures optimized performance, resource allocation, and cost management with enhanced insights.

What are the key features of BMC Helix Continuous Optimization?

Predictive Analytics: Utilizes advanced algorithms to forecast future resource requirements.
Capacity Planning: Facilitates strategic planning to manage capacity effectively.
Anomaly Detection: Identifies unusual patterns that could impact performance.
Customizable Dashboards: Provides insights with tailored views for better decision-making.

What benefits can be expected from BMC Helix Continuous Optimization?

Cost Reduction: Optimizes resource usage to lower operational costs.
Increased Efficiency: Enhances productivity by aligning resources with demand.
Improved Forecasting: Accurate predictions help with strategic planning.
Risk Mitigation: Early detection of performance issues reduces downtime.

BMC Helix Continuous Optimization is leveraged by industries like financial services, healthcare, and telecommunications to ensure resource efficiency. These sectors benefit from predictive modeling and capacity planning capabilities, enabling them to adapt to fast-changing conditions while maintaining optimal performance.

BMC Helix

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Dilliard's

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

BMC Helix Continuous Optimization vs. New Relic

December 2025

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