BMC FootPrints Service Core vs NinjaOne comparison

BMC and NinjaOne are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while NinjaOne is ranked #8 with an average rating of 7.7. BMC holds a 1.0% mindshare in ISM, compared to NinjaOne’s 2.7% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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312 Comparison Views

90% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

6,537 Views
1,111 Comparison Views

94% willing to recommend

BMC FootPrints Service Core

NinjaOne

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and NinjaOne are competitive solutions in the IT service management space. While BMC FootPrints Service Core excels in customization capabilities, NinjaOne is often favored for its seamless integration and intuitive automation.

Features: BMC FootPrints Service Core offers robust ticket management, customizable workflows, and incident tracking. NinjaOne provides advanced remote management, monitoring capabilities, and script automation features.

Room for Improvement: BMC FootPrints Service Core could enhance its initial setup process and offer more streamlined integrations. NinjaOne might benefit from expanding its network device monitoring capabilities, enhancing patch management configurations, and improving remote connection stability.

Ease of Deployment and Customer Service: BMC FootPrints Service Core offers flexible deployment options but may require more time due to its customizable nature, with support available to guide through installation. NinjaOne offers a quick cloud-based deployment model with responsive customer service, reducing downtime significantly.

Pricing and ROI: BMC FootPrints Service Core provides competitive upfront pricing with ROI reflecting in its customization over time. NinjaOne may incur higher initial costs, offset by comprehensive features leading to a higher perceived ROI in ongoing IT management efficiency.

To learn more, read our detailed BMC FootPrints Service Core vs. NinjaOne Report (Updated: July 2025).

Buyer's Guide

BMC FootPrints Service Core vs. NinjaOne

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (31st)

NinjaOne

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.3% compared to the previous year. The mindshare of NinjaOne is 2.7%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"This product solidly handles incident management, problem management, and change management."

"Ability to auto-generate email messages, process email messages, and approvals."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"We can track issues easier and run reports on issues to see if there are patterns."

More BMC FootPrints Service Core pros

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The most important aspect of this tool is the security it provides our company."

"NinjaOne is a great product. It is working and it is always developing."

"The tool's most valuable feature is third-party application updates."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

More NinjaOne pros

Cons

"The pricing could be a little lower and the product should cover more iTel versions."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"The mobile version of this product does not support asset management."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

More BMC FootPrints Service Core cons

"NinjaOne's pricing and user interface needs improvement."

"The ticketing system in NinjaOne is not the best."

"I would like to see more scripts for PowerShell commands."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"NinjaOne's reporting module is cumbersome."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The network monitoring needs to be improved."

More NinjaOne cons

Pricing and Cost Advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"This solution has good pricing."

"Its pricing is great."

"The product's pricing depends on the number of PCs or devices."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We got a pretty good deal. It was fairly affordable."

"We currently pay $1.20 per device on a monthly basis."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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Earn 20 points

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

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What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

NinjaOne

August 2025

Download NinjaOne product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

Cast & Crew

Status Pros, Mitchell and Company

Buyer's Guide

BMC FootPrints Service Core vs. NinjaOne

July 2025

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