BMC FootPrints Service Core vs NinjaOne comparison

BMC FootPrints Service Core

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94% willing to recommend

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and NinjaOne are competitive solutions in the IT service management space. While BMC FootPrints Service Core excels in customization capabilities, NinjaOne is often favored for its seamless integration and intuitive automation.

Features: BMC FootPrints Service Core offers robust ticket management, customizable workflows, and incident tracking. NinjaOne provides advanced remote management, monitoring capabilities, and script automation features.

Room for Improvement: BMC FootPrints Service Core could enhance its initial setup process and offer more streamlined integrations. NinjaOne might benefit from expanding its network device monitoring capabilities, enhancing patch management configurations, and improving remote connection stability.

Ease of Deployment and Customer Service: BMC FootPrints Service Core offers flexible deployment options but may require more time due to its customizable nature, with support available to guide through installation. NinjaOne offers a quick cloud-based deployment model with responsive customer service, reducing downtime significantly.

Pricing and ROI: BMC FootPrints Service Core provides competitive upfront pricing with ROI reflecting in its customization over time. NinjaOne may incur higher initial costs, offset by comprehensive features leading to a higher perceived ROI in ongoing IT management efficiency.

To learn more, read our detailed BMC FootPrints Service Core vs. NinjaOne Report (Updated: April 2025).

BMC FootPrints Service Core vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

31st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

NinjaOne

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (29th), Server Monitoring (11th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of NinjaOne is 3.2%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"This product solidly handles incident management, problem management, and change management."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"We can track issues easier and run reports on issues to see if there are patterns."

More BMC FootPrints Service Core pros

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne's best feature is its monitoring."

"The tool's most valuable feature is third-party application updates."

"The most important aspect of this tool is the security it provides our company."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The most valuable feature we have found currently is probably patch management."

More NinjaOne pros

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The mobile version of this product does not support asset management."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"The graphical user interface could be improved."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"I want NinjaOne to improve the reports."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The solution could improve by optimizing the internet connection being used."

More NinjaOne cons

Pricing and Cost Advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"Our costs are well over $250,000."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"Its pricing is great."

"The product's pricing depends on the number of PCs or devices."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaRMM uses a subscription model."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

16%

Educational Organization

12%

Financial Services Firm

Computer Software Company

16%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

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What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

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What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

IT Service Management (ITSM)

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Also Known As

FootPrints Service Core

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Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

Cast & Crew

Status Pros, Mitchell and Company

BMC FootPrints Service Core vs. NinjaOne