BMC FootPrints Service Core Pros
YD
reviewer1416834
Director at a tech services company with 1-10 employees
It is stable and its technical support is good and quick.
View full review »BMC FootPrints Service Core Cons
YD
reviewer1416834
Director at a tech services company with 1-10 employees
It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly.
It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation.
It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.
View full review »Buyer's Guide
IT Service Management (ITSM)
July 2022

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