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BMC FootPrints Service Core Pros

YD
Director at a tech services company with 1-10 employees
It is stable and its technical support is good and quick.
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BMC FootPrints Service Core Cons

YD
Director at a tech services company with 1-10 employees
It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space.
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Buyer's Guide
IT Service Management (ITSM)
July 2022
Find out what your peers are saying about BMC, ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: July 2022.
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