This product solidly handles incident management, problem management, and change management.
BMC FootPrints Service Core's relational database enables linking items and creating comprehensive audit trails for configuration items. Its centralized asset and ticket management boost end user adoption, supported by effective support and lab-based troubleshooting. Features like report generation and ticket access restrictions enhance efficiency, while flexible automation streamlines communications. However, quick search limitations and integration challenges exist, with reporting and collaboration needing improvement. The mobile version lacks asset management support.
