BMC FootPrints Service Core vs N-able MSP Manager comparison

BMC Helix and N-able are both solutions in the Help Desk Software category. BMC Helix is ranked #29, while N-able is ranked #22 with an average rating of 6.0. BMC Helix holds a 1.4% mindshare in HDS, compared to N-able’s 1.3% mindshare. Additionally, 90% of BMC Helix users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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639 Comparison Views

90% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

BMC FootPrints Service Core

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and N-able MSP Manager are competing products in the IT service management category. BMC FootPrints Service Core has the upper hand in pricing and support, while N-able MSP Manager offers robust features appealing to those who prioritize functionality.

Features: BMC FootPrints Service Core offers task automation, workflow customization, and advanced tracking and analytics. N-able MSP Manager provides comprehensive client management, integration capabilities, and multi-tenant support, enhancing centralized operations and efficiency.

Room for Improvement: BMC FootPrints Service Core could enhance its cloud integration capabilities, expand its multi-tenant features, and improve its user interface design. N-able MSP Manager could work on reducing initial setup costs, offer more configuration flexibility, and enhance offline capabilities for better accessibility.

Ease of Deployment and Customer Service: BMC FootPrints Service Core excels in configuration flexibility with responsive customer service, supporting a straightforward deployment process. N-able MSP Manager benefits from its cloud-based rapid deployment and strong support channels, offering a faster implementation.

Pricing and ROI: BMC FootPrints Service Core involves moderate setup costs, focusing on long-term cost-effectiveness and a solid ROI. N-able MSP Manager features higher upfront costs, justified by advanced features and potential quick operational benefits, making it appealing for functionality-focused buyers.

To learn more, read our detailed BMC FootPrints Service Core vs. N-able MSP Manager Report (Updated: January 2026).

Buyer's Guide

BMC FootPrints Service Core vs. N-able MSP Manager

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

22nd

Ranking in IT Service Management (ITSM)

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.4%, up from 0.6% compared to the previous year. The mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.3%
BMC FootPrints Service Core	1.4%
Other	97.3%

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can track issues easier and run reports on issues to see if there are patterns."

"Technical support is good."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"The discovery feature is very flexible."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"Ability to auto-generate email messages, process email messages, and approvals."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

More BMC FootPrints Service Core pros

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The mobile version of this product does not support asset management."

"The pricing could be a little lower and the product should cover more iTel versions."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

More BMC FootPrints Service Core cons

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Our costs are well over $250,000."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

No data available

Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Also Known As

FootPrints Service Core

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC Helix

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Cast & Crew

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

BMC FootPrints Service Core vs. N-able MSP Manager

January 2026

Free Report: BMC FootPrints Service Core vs. N-able MSP Manager

Find out what your peers are saying about BMC FootPrints Service Core vs. N-able MSP Manager and other solutions. Updated: January 2026.

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