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BMC FootPrints Service Core vs N-able MSP Manager comparison

BMC and N-able are both solutions in the Help Desk Software category. BMC is ranked #28, while N-able is ranked #23 with an average rating of 7.0. BMC holds a 0.7% mindshare in HDS, compared to N-able’s 0.7% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 272 Views
  • 135 Comparison Views
90% willing to recommend
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 319 Views
  • 210 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and N-able MSP Manager are competing products in the IT service management category. BMC FootPrints Service Core has the upper hand in pricing and support, while N-able MSP Manager offers robust features appealing to those who prioritize functionality.

Features: BMC FootPrints Service Core offers task automation, workflow customization, and advanced tracking and analytics. N-able MSP Manager provides comprehensive client management, integration capabilities, and multi-tenant support, enhancing centralized operations and efficiency.

Room for Improvement: BMC FootPrints Service Core could enhance its cloud integration capabilities, expand its multi-tenant features, and improve its user interface design. N-able MSP Manager could work on reducing initial setup costs, offer more configuration flexibility, and enhance offline capabilities for better accessibility.

Ease of Deployment and Customer Service: BMC FootPrints Service Core excels in configuration flexibility with responsive customer service, supporting a straightforward deployment process. N-able MSP Manager benefits from its cloud-based rapid deployment and strong support channels, offering a faster implementation.

Pricing and ROI: BMC FootPrints Service Core involves moderate setup costs, focusing on long-term cost-effectiveness and a solid ROI. N-able MSP Manager features higher upfront costs, justified by advanced features and potential quick operational benefits, making it appealing for functionality-focused buyers.

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To learn more, read our detailed BMC FootPrints Service Core vs. N-able MSP Manager Report (Updated: April 2025).
Buyer's Guide
BMC FootPrints Service Core vs. N-able MSP Manager
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in Help Desk Software
28th
Ranking in IT Service Management (ITSM)
31st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
N-able MSP Manager
Ranking in Help Desk Software
23rd
Ranking in IT Service Management (ITSM)
24th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

CW
Supports the convergence of ticket management, IT, and customer services
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.
Read full review
Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product solidly handles incident management, problem management, and change management."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"We can track issues easier and run reports on issues to see if there are patterns."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"Technical support is good."
"The discovery feature is very flexible."
More BMC FootPrints Service Core pros
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
 

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The mobile version of this product does not support asset management."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"The pricing could be a little lower and the product should cover more iTel versions."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
More BMC FootPrints Service Core cons
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The tool needs to improve its customization of the user interface."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
 

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"Our costs are well over $250,000."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"This solution has good pricing."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
16%
Educational Organization
12%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
See all answers
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
See all answers
 

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Compared 100% of the time
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Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
Buyer's Guide
Help Desk Software
April 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
 

Also Known As

FootPrints Service Core
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able
 

Sample Customers

Cast & Crew
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Buyer's Guide
BMC FootPrints Service Core vs. N-able MSP Manager
April 2025
Free Report: BMC FootPrints Service Core vs. N-able MSP Manager
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