BMC FootPrints Service Core vs N-able MSP Manager comparison

BMC and N-able are both solutions in the Help Desk Software category. BMC is ranked #34, while N-able is ranked #25. BMC holds a 0.7% mindshare in HDS, compared to N-able’s 0.8% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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22 Comparison Views

90% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

337 Views
77 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and N-able MSP Manager are competing products in the IT service management category. BMC FootPrints Service Core has the upper hand in pricing and support, while N-able MSP Manager offers robust features appealing to those who prioritize functionality.

Features: BMC FootPrints Service Core offers task automation, workflow customization, and advanced tracking and analytics. N-able MSP Manager provides comprehensive client management, integration capabilities, and multi-tenant support, enhancing centralized operations and efficiency.

Room for Improvement: BMC FootPrints Service Core could enhance its cloud integration capabilities, expand its multi-tenant features, and improve its user interface design. N-able MSP Manager could work on reducing initial setup costs, offer more configuration flexibility, and enhance offline capabilities for better accessibility.

Ease of Deployment and Customer Service: BMC FootPrints Service Core excels in configuration flexibility with responsive customer service, supporting a straightforward deployment process. N-able MSP Manager benefits from its cloud-based rapid deployment and strong support channels, offering a faster implementation.

Pricing and ROI: BMC FootPrints Service Core involves moderate setup costs, focusing on long-term cost-effectiveness and a solid ROI. N-able MSP Manager features higher upfront costs, justified by advanced features and potential quick operational benefits, making it appealing for functionality-focused buyers.

To learn more, read our detailed BMC FootPrints Service Core vs. N-able MSP Manager Report (Updated: May 2025).

Buyer's Guide

BMC FootPrints Service Core vs. N-able MSP Manager

May 2025

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Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

25th

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.8%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"We can track issues easier and run reports on issues to see if there are patterns."

"Ability to auto-generate email messages, process email messages, and approvals."

"The discovery feature is very flexible."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Technical support is good."

"This product solidly handles incident management, problem management, and change management."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

More BMC FootPrints Service Core pros

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The pricing could be a little lower and the product should cover more iTel versions."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The mobile version of this product does not support asset management."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

More BMC FootPrints Service Core cons

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"This solution has good pricing."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Government

14%

Educational Organization

10%

Healthcare Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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What advice do you have for others considering N-able MSP Manager?

N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...

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SolarWinds Web Help Desk vs N-able MSP Manager

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

May 2025

Download N-able MSP Manager product report

Also Known As

FootPrints Service Core

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Cast & Crew

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

BMC FootPrints Service Core vs. N-able MSP Manager

May 2025

Free Report: BMC FootPrints Service Core vs. N-able MSP Manager

Find out what your peers are saying about BMC FootPrints Service Core vs. N-able MSP Manager and other solutions. Updated: May 2025.

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