BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.
| Product | Mindshare (%) |
|---|---|
| BMC FootPrints Service Core | 1.6% |
| ServiceNow | 14.2% |
| JIRA Service Management | 6.9% |
| Other | 77.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 22 |
| Large Enterprise | 22 |
Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.
What are the key features of BMC FootPrints Service Core?In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.
BMC FootPrints Service Core was previously known as FootPrints Service Core.
Cast & Crew
| Author info | Rating | Review Summary |
|---|---|---|
| System Engineer at a manufacturing company with 51-200 employees | 4.0 | I use BMC FootPrints Service Core for various issues and find it stable, scalable, with good support. I believe it needs to be more user-friendly, with improved reporting and notification management. Overall, I rate it an eight out of ten. |
| Director at a tech services company with 1-10 employees | 3.0 | I use BMC FootPrints for IT support. While stable with good support, I find it clunky, unintuitive, and laborious, lacking automation and better integration. Its scalability is poor. I rate it 6/10, preferring ServiceNow. |
| Director at KKC | 4.5 | I find this product an extremely stable and scalable smart ticketing system, excelling in incident, problem, and change management, with easy setup and excellent support. My only suggestions are lower pricing and more ITIL process coverage. |
| IT Engineer at a financial services firm with 1,001-5,000 employees | 4.0 | I use this scalable ITSM solution, valuing Smart IT and flexible discovery. Support is good, but I wish for product consolidation and mobile asset management. I recommend it for large enterprises, rating it 8/10. |
| IT System Administrator at a healthcare company with 1,001-5,000 employees | 5.0 | This on-prem solution aids our help desk with ticketing, but its workflow is not user-friendly and granular scalability is limited. I rated it 7/10, and we're planning to replace it with ServiceNow. |
| Sr. Systems Analyst at Vancouver Fraser Port Authority | 4.0 | FootPrints helps me manage service desk tickets and provides valuable insights into operations. While I appreciate its timely support, I need more customizable reporting, better collaboration features for shared tickets, and enhanced configurability to fully meet my evolving requirements. |
| IT Service Management at St. Luke's Health System | 4.0 | I used FootPrints across IT and non-IT departments, streamlining employee moves and automating emails. I'd like a more integrated CMDB, a personalized service catalog, and direct deep links to forms. |
| Help Desk Specialist at a healthcare company with 1,001-5,000 employees | 4.0 | I use this software for help desk and HR issues, valuing its reports, ticket lockdown, and surveys for tracking. However, I wish reporting options were more refined with specific ticket fields. |
