BMC FootPrints Service Core vs SCSM comparison

BMC and Microsoft are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Microsoft is ranked #10 with an average rating of 7.7. BMC holds a 0.7% mindshare in ISM, compared to Microsoft’s 1.5% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

237 Views
89 Comparison Views

90% willing to recommend

SCSM

Read 26 SCSM reviews

829 Views
328 Comparison Views

66% willing to recommend

BMC FootPrints Service Core

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and BMC FootPrints Service Core are two popular IT service management solutions. SCSM stands out for its integration with Microsoft services, while BMC FootPrints Service Core is favored for its comprehensive feature set, including customizable workflow automation and asset management.

Features: SCSM offers integration with Microsoft ecosystems, automatic ticketing systems, and strong reporting services. BMC FootPrints Service Core boasts customizable workflows, a relational database for history and audit trails, and the ability to auto-generate email messages and approvals.

Room for Improvement: SCSM could improve its user interface for better accessibility and streamline its setup process for users outside the Microsoft environment. Enhancements in customizable features and support documentation could also benefit its users. BMC FootPrints Service Core could improve its pricing model, offer more scalable solutions, and enhance its integration capabilities with non-relational databases.

Ease of Deployment and Customer Service: SCSM is easily deployable in Microsoft-aligned environments but can require more configuration for others. Its online training resources are helpful for new users. BMC FootPrints Service Core offers a straightforward deployment with extensive support resources, ensuring a smooth setup process for a wider audience.

Pricing and ROI: SCSM provides an economical setup for Microsoft environments, which can translate into a favorable ROI for such organizations. BMC FootPrints Service Core, while potentially demanding a higher initial investment, presents strong ROI potential owing to its expansive feature set, making it a worthy investment for those seeking robust IT management.

To learn more, read our detailed BMC FootPrints Service Core vs. SCSM Report (Updated: May 2025).

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of SCSM is 1.5%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is stable and its technical support is good and quick."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"The discovery feature is very flexible."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Technical support is good."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

More BMC FootPrints Service Core pros

"The reporting is very good."

"The solution offers good productivity at a low price point."

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."

"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."

"The most valuable feature is the reporting of incidents."

"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

More SCSM pros

Cons

"The mobile version of this product does not support asset management."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"They need more integration with open-source products."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."

"The configuration could be easier."

"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."

"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."

"Resources for understanding compliance and relative compliance need to be made available."

"We would like to see a web-based interface that works on mobile devices."

More SCSM cons

Pricing and Cost Advice

"This solution has good pricing."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"It is an expensive solution."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The platform is competitively priced."

"It is a lower price vs. other things on the market."

"The license for SCSM is cheap."

"The price should be lower."

"I would rate the pricing as two out of five."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Computer Software Company

14%

Educational Organization

10%

Healthcare Company

10%

Government

26%

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about SCSM?

The solution offers good productivity at a low price point.

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What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

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What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

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Buyer's Guide

SCSM

May 2025

Download SCSM product report

Also Known As

FootPrints Service Core

System Center Service Manager

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

Cast & Crew

Fibabanka, UMC Health System

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

May 2025

Free Report: BMC FootPrints Service Core vs. SCSM

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