SCSM and BMC FootPrints Service Core are two popular IT service management solutions. SCSM stands out for its integration with Microsoft services, while BMC FootPrints Service Core is favored for its comprehensive feature set, including customizable workflow automation and asset management.
Features: SCSM offers integration with Microsoft ecosystems, automatic ticketing systems, and strong reporting services. BMC FootPrints Service Core boasts customizable workflows, a relational database for history and audit trails, and the ability to auto-generate email messages and approvals.
Room for Improvement: SCSM could improve its user interface for better accessibility and streamline its setup process for users outside the Microsoft environment. Enhancements in customizable features and support documentation could also benefit its users. BMC FootPrints Service Core could improve its pricing model, offer more scalable solutions, and enhance its integration capabilities with non-relational databases.
Ease of Deployment and Customer Service: SCSM is easily deployable in Microsoft-aligned environments but can require more configuration for others. Its online training resources are helpful for new users. BMC FootPrints Service Core offers a straightforward deployment with extensive support resources, ensuring a smooth setup process for a wider audience.
Pricing and ROI: SCSM provides an economical setup for Microsoft environments, which can translate into a favorable ROI for such organizations. BMC FootPrints Service Core, while potentially demanding a higher initial investment, presents strong ROI potential owing to its expansive feature set, making it a worthy investment for those seeking robust IT management.
| Product | Market Share (%) |
|---|---|
| SCSM | 1.8% |
| BMC FootPrints Service Core | 1.3% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 6 |
| Large Enterprise | 14 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
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