BMC FootPrints Service Core vs SCSM comparison

BMC and Microsoft are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Microsoft is ranked #11 with an average rating of 7.4. BMC holds a 0.7% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

216 Views
108 Comparison Views

90% willing to recommend

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

BMC FootPrints Service Core

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and BMC FootPrints Service Core are two popular IT service management solutions. SCSM stands out for its integration with Microsoft services, while BMC FootPrints Service Core is favored for its comprehensive feature set, including customizable workflow automation and asset management.

Features: SCSM offers integration with Microsoft ecosystems, automatic ticketing systems, and strong reporting services. BMC FootPrints Service Core boasts customizable workflows, a relational database for history and audit trails, and the ability to auto-generate email messages and approvals.

Room for Improvement: SCSM could improve its user interface for better accessibility and streamline its setup process for users outside the Microsoft environment. Enhancements in customizable features and support documentation could also benefit its users. BMC FootPrints Service Core could improve its pricing model, offer more scalable solutions, and enhance its integration capabilities with non-relational databases.

Ease of Deployment and Customer Service: SCSM is easily deployable in Microsoft-aligned environments but can require more configuration for others. Its online training resources are helpful for new users. BMC FootPrints Service Core offers a straightforward deployment with extensive support resources, ensuring a smooth setup process for a wider audience.

Pricing and ROI: SCSM provides an economical setup for Microsoft environments, which can translate into a favorable ROI for such organizations. BMC FootPrints Service Core, while potentially demanding a higher initial investment, presents strong ROI potential owing to its expansive feature set, making it a worthy investment for those seeking robust IT management.

To learn more, read our detailed BMC FootPrints Service Core vs. SCSM Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"It is stable and its technical support is good and quick."

"We can track issues easier and run reports on issues to see if there are patterns."

"Technical support is good."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

More BMC FootPrints Service Core pros

"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."

"This solution is easy to use."

"The solution is quite easy to integrate with other Microsoft products."

"The most requested feature from our customers is the helpdesk ticketing system."

"It is a simple solution that is easy to configure."

"SCCM provides remote tool functionality, which is not in Intune."

"The support from Microsoft is good and we also have local support on the ground in Nigeria."

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

More SCSM pros

Cons

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The pricing could be a little lower and the product should cover more iTel versions."

"The mobile version of this product does not support asset management."

More BMC FootPrints Service Core cons

"They might be looking for additional functionalities that SCSM could integrate."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"Resources for understanding compliance and relative compliance need to be made available."

"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."

"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."

"The price of this solution is high and it needs to be cheaper."

"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."

"Once we had an issue with a desktop download that would not open."

More SCSM cons

Pricing and Cost Advice

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"It is a lower price vs. other things on the market."

"The price should be lower."

"Licensing can be complex and confusing."

"The platform is competitively priced."

"The license for SCSM is cheap."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"I would rate the pricing as two out of five."

"It is an expensive solution."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

16%

Educational Organization

12%

Financial Services Firm

Government

27%

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about SCSM?

The solution offers good productivity at a low price point.

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What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

See all answers

What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2025

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Buyer's Guide

SCSM

April 2025

Download SCSM product report

Also Known As

FootPrints Service Core

System Center Service Manager

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

Cast & Crew

Fibabanka, UMC Health System

Buyer's Guide

BMC FootPrints Service Core vs. SCSM

April 2025

Free Report: BMC FootPrints Service Core vs. SCSM

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