BMC FootPrints Service Core vs Clarity SM comparison

BMC and Broadcom are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Broadcom is ranked #26. BMC holds a 0.7% mindshare in ISM, compared to Broadcom’s 1.0% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

237 Views
89 Comparison Views

90% willing to recommend

Clarity SM

Read 107 Clarity SM reviews

526 Views
209 Comparison Views

85% willing to recommend

BMC FootPrints Service Core

Clarity SM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Clarity SM and BMC FootPrints Service Core are both formidable contenders in the service management software domain. BMC FootPrints Service Core holds a distinctive advantage with its extensive feature set that outweighs the higher costs, making it particularly appealing to businesses looking for robust capabilities.

Features: Clarity SM enhances efficiency with its excellent resource management, user-friendly integrations, and a secure environment. BMC FootPrints Service Core stands out with powerful automation, highly customizable workflows, and comprehensive incident management capabilities.

Room for Improvement: Clarity SM could benefit from enhanced reporting features, improved customization tools, and a wider range of plug-ins. BMC FootPrints Service Core might improve on ease of use, more streamlined deployment options, and better pricing flexibility.

Ease of Deployment and Customer Service: Clarity SM offers a straightforward cloud deployment with responsive support ensuring rapid adaptation. BMC FootPrints Service Core, while involving a complex setup, provides valuable documentation and superior customer service, helpful for detailed implementations.

Pricing and ROI: Clarity SM is attractive for its competitive pricing and substantial ROI from lower setup and maintenance costs. BMC FootPrints Service Core, though pricier, offers a strong ROI through its expansive feature set and long-term operational benefits.

To learn more, read our detailed BMC FootPrints Service Core vs. Clarity SM Report (Updated: May 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Clarity SM

May 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Clarity SM

Ranking in Help Desk Software

24th

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of Clarity SM is 1.0%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to auto-generate email messages, process email messages, and approvals."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"This product solidly handles incident management, problem management, and change management."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"It is stable and its technical support is good and quick."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."

"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."

"We are benefiting by being able to put time to what our technicians are doing."

"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."

"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."

"The UI is very user-friendly."

"Self-service interface means people can check their own tickets."

More Clarity SM pros

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The pricing could be a little lower and the product should cover more iTel versions."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The mobile version of this product does not support asset management."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

More BMC FootPrints Service Core cons

"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."

"One area that this product can improve is in the mobile user aspect."

"The product needs to have a better user experience in the interface and mobile functionality."

"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"We would like more information about all the configurations that we have on our infrastructure side."

"The cost of this solution is too high, which is why we're leaving."

"Report solutions are a little short."

More Clarity SM cons

Pricing and Cost Advice

"This solution has good pricing."

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The solution is quite reasonable compared to other solutions in the market."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"Pricing is simple, as it’s per concurrent analysts."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"I don't see anyone other than large companies being able to afford this system."

"I think pricing of this model is suitable for growing corporations."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

13%

Educational Organization

10%

Healthcare Company

10%

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Comparisons

ServiceNow vs BMC FootPrints Service Core

Compared 39% of the time

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 39% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 22% of the time

More BMC FootPrints Service Core Competitors

ServiceNow vs Clarity SM

Compared 100% of the time

More Clarity SM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Clarity SM

June 2025

Download Clarity SM product report

Also Known As

FootPrints Service Core

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Sample Customers

Cast & Crew

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Buyer's Guide

BMC FootPrints Service Core vs. Clarity SM

May 2025

Free Report: BMC FootPrints Service Core vs. Clarity SM

Find out what your peers are saying about BMC FootPrints Service Core vs. Clarity SM and other solutions. Updated: May 2025.

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