BMC FootPrints Service Core and ManageEngine ServiceDesk Plus are both key players in the IT service management category. ManageEngine ServiceDesk Plus appears to have the upper hand due to its comprehensive features and scalability, making it more adaptable to wider organizational needs.
Features: BMC FootPrints Service Core is praised for its customizable workflows, integration capabilities, and the ability to create custom home views for different teams. It also allows multiple administrators across various workspaces, enhancing flexibility. ManageEngine ServiceDesk Plus excels with its comprehensive ITIL-ready components, asset management features, and seamless integration with other modules like Active Directory Audit and Project Management. It provides automation in ticket routing and offers a robust solutions module for knowledge management.
Room for Improvement: BMC FootPrints Service Core could enhance its reporting capabilities and expand the number of supported integrations to match current industry standards. There is also a need for better automation features and a more intuitive user interface. ManageEngine ServiceDesk Plus could improve its customization options to suit specific business environments, develop advanced reporting functions, and offer deeper integration with external development tools like Jira.
Ease of Deployment and Customer Service: BMC FootPrints Service Core offers flexible deployment options with commendable customer service support, ensuring a hassle-free rollout. ManageEngine ServiceDesk Plus provides straightforward cloud and on-premise deployment strategies, coupled with proactive support services. Its easy deployment and responsive customer service give it a significant advantage in user experience.
Pricing and ROI: BMC FootPrints Service Core is cost-effective for initial setup, focusing on quick ROI by minimizing upfront costs. ManageEngine ServiceDesk Plus may have higher initial pricing but offers a strong ROI through extensive functionality and scalability. This justifies its cost, providing long-term value by catering to comprehensive IT management needs.
| Product | Mindshare (%) |
|---|---|
| ManageEngine ServiceDesk Plus | 3.5% |
| BMC FootPrints Service Core | 1.4% |
| Other | 95.1% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 32 |
| Midsize Enterprise | 24 |
| Large Enterprise | 20 |
BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.
Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.
What are the key features of BMC FootPrints Service Core?In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.
ManageEngine ServiceDesk Plus is an ITIL-compliant tool designed for IT help desk and incident management. It offers user-friendly ticketing, automation, and integration features, assisting businesses in effective IT service management.
ManageEngine ServiceDesk Plus provides comprehensive solutions for ticketing, automation, and integration with third-party tools. Its features include project, change, and asset management, which are essential for streamlining IT operations. The intuitive interface supports both technical and non-technical users. The platform's reporting, SLA management, and CMDB functions significantly enhance business operations. Despite its strengths, there are areas for improvement, such as customization and integration capabilities. Users often seek better automation for active and asset management, enhanced search functionality, and improved security.
What are the key features of ManageEngine ServiceDesk Plus?Industries implement ManageEngine ServiceDesk Plus to address specific challenges such as IT help desk management and asset tracking. Companies use the platform to log incidents, automate workflows, and ensure compliance with ITIL standards, supporting effective management of daily operations, system auditing, and improved client interaction.
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