BMC FootPrints Service Core vs Samanage comparison

BMC and SolarWinds are both solutions in the Help Desk Software category. BMC is ranked #34, while SolarWinds is ranked #19 with an average rating of 8.0. BMC holds a 0.7% mindshare in HDS, compared to SolarWinds’s 1.2% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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22 Comparison Views

90% willing to recommend

Samanage

Read 3 Samanage reviews

357 Views
71 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and BMC FootPrints Service Core are products in the IT service management category. Samanage leads in user satisfaction with pricing and support, while BMC FootPrints Service Core is stronger in feature richness.

Features: Samanage is known for intuitive asset management, efficient ticketing, and reliable reporting capabilities, ideal for businesses needing straightforward solutions. BMC FootPrints Service Core provides robust configuration options, advanced customization, and extensive features, suitable for complex IT needs.

Ease of Deployment and Customer Service: Samanage offers a cloud-based model with quick setup and responsive support, minimizing downtime. BMC FootPrints Service Core, with a primarily on-premises setup, requires more initial setup time and presents extensive customization options supported by comprehensive service.

Pricing and ROI: Samanage provides a lower initial cost and substantial ROI for cost-conscious businesses, while BMC FootPrints Service Core's higher setup cost is offset by its extensive features, delivering ROI for companies prioritizing comprehensive capabilities.

To learn more, read our detailed BMC FootPrints Service Core vs. Samanage Report (Updated: May 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Samanage

May 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

19th

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (14th), License Management (10th)

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.3% compared to the previous year. The mindshare of Samanage is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can track issues easier and run reports on issues to see if there are patterns."

"Technical support is good."

"The discovery feature is very flexible."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"The pricing could be a little lower and the product should cover more iTel versions."

"The mobile version of this product does not support asset management."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

More BMC FootPrints Service Core cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

Pricing and Cost Advice

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

"It is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Government

13%

Educational Organization

Healthcare Company

Construction Company

18%

Manufacturing Company

10%

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 40% of the time

ServiceNow vs BMC FootPrints Service Core

Compared 38% of the time

BMC Helix ITSM vs BMC FootPrints Service Core

Compared 22% of the time

More BMC FootPrints Service Core Competitors

ServiceNow vs Samanage

Compared 70% of the time

SolarWinds Service Desk vs Samanage

Compared 17% of the time

Freshservice vs Samanage

Compared 13% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

Help Desk Software

May 2025

Download Samanage product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Cast & Crew

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

BMC FootPrints Service Core vs. Samanage

May 2025

Free Report: BMC FootPrints Service Core vs. Samanage

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