Atera vs BMC FootPrints Service Core comparison

Atera and BMC Helix are both solutions in the IT Service Management (ITSM) category. Atera is ranked #12 with an average rating of 10.0, while BMC Helix is ranked #28. Atera holds a 2.1% mindshare in ISM, compared to BMC Helix’s 1.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 90% of BMC Helix users who would recommend it.

Atera

Read 15 Atera reviews

3,426 Views
1,096 Comparison Views

93% willing to recommend

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

1,125 Views
788 Comparison Views

90% willing to recommend

Atera

BMC FootPrints Service Core

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and Atera compete in the IT service management category. Atera appears to have an upper hand with its comprehensive features and cloud-based ease of deployment.

Features: BMC FootPrints Service Core offers customizable workflows, a relational database for linking items, and incident management features. Atera provides ticketing, invoicing, and remote monitoring with automation tools, making it a cross-platform solution with advanced RMM capabilities.

Room for Improvement: BMC FootPrints Service Core could enhance its cloud integration capabilities, simplify its user interface, and expand automation features. Atera could improve on its reporting flexibility, fine-tune remote access functions, and provide more granular user permission settings.

Ease of Deployment and Customer Service: BMC FootPrints Service Core requires traditional setup, including on-premises installation, with extensive support. Atera, with its cloud-based model, enables rapid deployment and offers accessible customer service, favoring quick scalability and support.

Pricing and ROI: BMC FootPrints Service Core provides a flexible pricing model potentially appealing to budget-conscious businesses. Atera, despite higher costs, offers strong ROI through its comprehensive tools that optimize IT operations, often making it more cost-effective long-term.

To learn more, read our detailed Atera vs. BMC FootPrints Service Core Report (Updated: March 2026).

Buyer's Guide

Atera vs. BMC FootPrints Service Core

March 2026

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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Help Desk Software

13th

Ranking in IT Service Management (ITSM)

12th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (35th), IT Infrastructure Monitoring (35th), Remote Monitoring and Management (RMM) (6th), Patch Management (12th), AIOps (17th), Agentic Automation (7th)

BMC FootPrints Service Core

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

28th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.1%, down from 2.4% compared to the previous year. The mindshare of BMC FootPrints Service Core is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
Atera	2.1%
BMC FootPrints Service Core	1.5%
Other	96.4%

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"Pricing is definitely my favorite part of it."

"All corporations that have an IT department should look into and utilize this solution."

"Atera has helped me to provide more accurate solutions based on a given problem."

"It is reliable, and when it is working, it works without issues."

"The savings have been astronomical."

"Atera has saved us a lot of time."

"I would say it's the number one tool for all ITMS."

More Atera pros

"We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, ERP, and our facility, using it for work orders and as an extra ticketing system."

"We can track issues easier and run reports on issues to see if there are patterns."

"Technical support is good."

"We can track issues easier and run reports on issues to see if there are patterns."

"It is stable and its technical support is good and quick."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"This is certainly a solution that I recommend for big enterprise."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

More BMC FootPrints Service Core pros

Cons

"The billing module has a standard layout which is too limited for my needs."

"The solution is scalable. However, in the past, we did have some issues."

"There is definitely room for improvement with its automation capabilities."

"The chat solutions need improvement because we first need to connect to the customer."

"There is definitely room for improvement with its automation capabilities."

"I would like to see more mobile device management. iPad is a big one."

"Having more freedom to perform identity access management would be great — it's one of the things that are necessary for a lot of companies they secured."

"They are working on an update, and I would like to see more stuff outside of just computers and servers."

More Atera cons

"The pricing could be a little lower and the product should cover more iTel versions."

"To improve the product for our usage, the pricing maybe could be a bit lower."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"We need more customizable reporting functionality."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated."

More BMC FootPrints Service Core cons

Pricing and Cost Advice

"The price is reasonable for what we require."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"The solution cost approximately $200 Canadian per month."

More Atera pricing and cost advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"This solution has good pricing."

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Performing Arts

Construction Company

13%

Healthcare Company

Performing Arts

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

March 2026

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Buyer's Guide

IT Service Management (ITSM)

March 2026

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Also Known As

No data available

FootPrints Service Core

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC Helix

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Cast & Crew

Buyer's Guide

Atera vs. BMC FootPrints Service Core

March 2026

Free Report: Atera vs. BMC FootPrints Service Core

Find out what your peers are saying about Atera vs. BMC FootPrints Service Core and other solutions. Updated: March 2026.

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