Atera vs BMC FootPrints Service Core comparison

Atera and BMC Helix are both solutions in the IT Service Management (ITSM) category. Atera is ranked #11 with an average rating of 10.0, while BMC Helix is ranked #29. Atera holds a 1.7% mindshare in ISM, compared to BMC Helix’s 1.3% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 90% of BMC Helix users who would recommend it.

Atera

Read 15 Atera reviews

2,665 Views
853 Comparison Views

93% willing to recommend

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

852 Views
562 Comparison Views

90% willing to recommend

Atera

BMC FootPrints Service Core

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

BMC FootPrints Service Core and Atera compete in the IT service management category. Atera appears to have an upper hand with its comprehensive features and cloud-based ease of deployment.

Features: BMC FootPrints Service Core offers customizable workflows, a relational database for linking items, and incident management features. Atera provides ticketing, invoicing, and remote monitoring with automation tools, making it a cross-platform solution with advanced RMM capabilities.

Room for Improvement: BMC FootPrints Service Core could enhance its cloud integration capabilities, simplify its user interface, and expand automation features. Atera could improve on its reporting flexibility, fine-tune remote access functions, and provide more granular user permission settings.

Ease of Deployment and Customer Service: BMC FootPrints Service Core requires traditional setup, including on-premises installation, with extensive support. Atera, with its cloud-based model, enables rapid deployment and offers accessible customer service, favoring quick scalability and support.

Pricing and ROI: BMC FootPrints Service Core provides a flexible pricing model potentially appealing to budget-conscious businesses. Atera, despite higher costs, offers strong ROI through its comprehensive tools that optimize IT operations, often making it more cost-effective long-term.

To learn more, read our detailed Atera vs. BMC FootPrints Service Core Report (Updated: December 2025).

Buyer's Guide

Atera vs. BMC FootPrints Service Core

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Help Desk Software

13th

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (33rd), IT Infrastructure Monitoring (37th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (17th), Agentic Automation (7th)

BMC FootPrints Service Core

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

29th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Atera is 1.7%, down from 2.4% compared to the previous year. The mindshare of BMC FootPrints Service Core is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Atera	1.7%
BMC FootPrints Service Core	1.3%
Other	97.0%

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"I would say it's the number one tool for all ITMS."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"It is reliable, and when it is working, it works without issues."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

More Atera pros

"It is stable and its technical support is good and quick."

"Technical support is good."

"The discovery feature is very flexible."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"Ability to auto-generate email messages, process email messages, and approvals."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

Cons

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"The billing module has a standard layout which is too limited for my needs."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The solution is scalable. However, in the past, we did have some issues."

"Customization could be improved."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"There is definitely room for improvement with its automation capabilities."

More Atera cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"The mobile version of this product does not support asset management."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The pricing could be a little lower and the product should cover more iTel versions."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

More BMC FootPrints Service Core cons

Pricing and Cost Advice

"The solution cost approximately $200 Canadian per month."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"The price is reasonable for what we require."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"As an internal IT, it's gold right there. It is money in the bank."

"Pricing is my favorite part of it. It was per user, not per client."

More Atera pricing and cost advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

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Top Industries

By visitors reading reviews

Educational Organization

12%

Performing Arts

Comms Service Provider

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

January 2026

Download Atera product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download BMC FootPrints Service Core product report

Also Known As

No data available

FootPrints Service Core

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC Helix

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Cast & Crew

Buyer's Guide

Atera vs. BMC FootPrints Service Core

December 2025

Free Report: Atera vs. BMC FootPrints Service Core

Find out what your peers are saying about Atera vs. BMC FootPrints Service Core and other solutions. Updated: December 2025.

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