BMC FootPrints Service Core vs IFS Cloud Platform comparison

BMC and IFS are both solutions in the Help Desk Software category. BMC is ranked #31, while IFS is ranked #12 with an average rating of 8.0. BMC holds a 1.0% mindshare in HDS, compared to IFS’s 1.8% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

428 Views
347 Comparison Views

90% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,095 Views
573 Comparison Views

87% willing to recommend

BMC FootPrints Service Core

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and BMC FootPrints Service Core are both competing in the enterprise management solutions category. BMC FootPrints Service Core appears superior for its comprehensive capabilities across IT service management, while IFS Cloud Platform is appreciated for its robust business management features.

Features:IFS Cloud Platform delivers powerful ERP capabilities with effective financial management, project management, and a user-friendly interface. BMC FootPrints Service Core provides strong IT service management features, including incident management, problem management, and customizable home views for different teams.

Room for Improvement:IFS Cloud Platform could enhance its customization options for unique business needs, improve global search capabilities, and offer more personalized user experiences. BMC FootPrints Service Core might benefit from enhanced reporting features, more intuitive configuration processes, and better integration capabilities with third-party applications.

Ease of Deployment and Customer Service:IFS Cloud Platform offers a streamlined cloud deployment for efficient integration with existing systems. BMC FootPrints Service Core provides flexibility with both cloud and on-premise deployment options and is supported by excellent customer service.

Pricing and ROI:IFS Cloud Platform requires a higher upfront investment aimed at long-term value with significant ROI through operational efficiency. BMC FootPrints Service Core is attractive for cost-conscious businesses with lower setup costs, providing quicker returns on investment due to its financial entry point.

To learn more, read our detailed BMC FootPrints Service Core vs. IFS Cloud Platform Report (Updated: August 2025).

Buyer's Guide

BMC FootPrints Service Core vs. IFS Cloud Platform

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

31st

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (8th), Field Service Management (1st), ERP (12th), Activity Based Costing Software (6th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), License Management (2nd)

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.4% compared to the previous year. The mindshare of IFS Cloud Platform is 1.8%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"We can track issues easier and run reports on issues to see if there are patterns."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"This product solidly handles incident management, problem management, and change management."

"It is stable and its technical support is good and quick."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"The discovery feature is very flexible."

More BMC FootPrints Service Core pros

"A high level of ERP can be handled in IFS."

"The workflow of the solution is very good."

"There are fewer fields on the user screen compared to other products."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

More IFS Cloud Platform pros

Cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

"The pricing could be a little lower and the product should cover more iTel versions."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"The mobile version of this product does not support asset management."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

More BMC FootPrints Service Core cons

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"Customization needs to be improved."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"There are certain digital features that need to be incorporated, such as IOP."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"Aspects of HR and payroll could be better."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"Technical support could be improved."

More IFS Cloud Platform cons

Pricing and Cost Advice

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Our costs are well over $250,000."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"We pay for a license to use the solution, which is not very expensive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The product is reasonably priced."

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

"It is better to buy implementation services from IFS than from partners"

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

IFS Cloud Platform

August 2025

Download IFS Cloud Platform product report

Also Known As

FootPrints Service Core

IFS Applications, Assyst, IFS Cloud

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Cast & Crew

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

BMC FootPrints Service Core vs. IFS Cloud Platform

August 2025

Free Report: BMC FootPrints Service Core vs. IFS Cloud Platform

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