BMC FootPrints Service Core vs IFS Cloud Platform comparison

BMC and IFS are both solutions in the Help Desk Software category. BMC is ranked #28, while IFS is ranked #11 with an average rating of 7.8. BMC holds a 0.7% mindshare in HDS, compared to IFS’s 1.8% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

269 Views
134 Comparison Views

90% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

573 Views
371 Comparison Views

87% willing to recommend

BMC FootPrints Service Core

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and BMC FootPrints Service Core are both competing in the enterprise management solutions category. BMC FootPrints Service Core appears superior for its comprehensive capabilities across IT service management, while IFS Cloud Platform is appreciated for its robust business management features.

Features:IFS Cloud Platform delivers powerful ERP capabilities with effective financial management, project management, and a user-friendly interface. BMC FootPrints Service Core provides strong IT service management features, including incident management, problem management, and customizable home views for different teams.

Room for Improvement:IFS Cloud Platform could enhance its customization options for unique business needs, improve global search capabilities, and offer more personalized user experiences. BMC FootPrints Service Core might benefit from enhanced reporting features, more intuitive configuration processes, and better integration capabilities with third-party applications.

Ease of Deployment and Customer Service:IFS Cloud Platform offers a streamlined cloud deployment for efficient integration with existing systems. BMC FootPrints Service Core provides flexibility with both cloud and on-premise deployment options and is supported by excellent customer service.

Pricing and ROI:IFS Cloud Platform requires a higher upfront investment aimed at long-term value with significant ROI through operational efficiency. BMC FootPrints Service Core is attractive for cost-conscious businesses with lower setup costs, providing quicker returns on investment due to its financial entry point.

To learn more, read our detailed BMC FootPrints Service Core vs. IFS Cloud Platform Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. IFS Cloud Platform

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), License Management (3rd)

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.3% compared to the previous year. The mindshare of IFS Cloud Platform is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"This product solidly handles incident management, problem management, and change management."

"It is stable and its technical support is good and quick."

"Ability to auto-generate email messages, process email messages, and approvals."

"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

More BMC FootPrints Service Core pros

"Individual user profiles that can be configured as templates to minimize data entry."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"We could quickly understand what was going on and what the customer wanted to do."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"The most valuable feature is the distribution module."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

More IFS Cloud Platform pros

Cons

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The mobile version of this product does not support asset management."

"The pricing could be a little lower and the product should cover more iTel versions."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

More BMC FootPrints Service Core cons

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

"The solution needs to improve its documentation and user-friendliness."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The solution's reporting tools still require improvement."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

More IFS Cloud Platform cons

Pricing and Cost Advice

"Our costs are well over $250,000."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"This solution has good pricing."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"There are varying license levels that you can purchase."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Pricing is an area that could be improved. They could be more competitive."

"There's an additional yearly cost for support."

"Licensing is on an annual basis, with no additional costs."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

16%

Educational Organization

12%

Financial Services Firm

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

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Compared 7% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Also Known As

FootPrints Service Core

IFS Applications, Assyst, IFS Cloud

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Cast & Crew

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

BMC FootPrints Service Core vs. IFS Cloud Platform

April 2025

Free Report: BMC FootPrints Service Core vs. IFS Cloud Platform

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