We performed a comparison between BMC FootPrints Service Core and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"This product solidly handles incident management, problem management, and change management."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"Ability to auto-generate email messages, process email messages, and approvals."
"Technical support is good."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"The discovery feature is very flexible."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The solution overall is very versatile and flexible, especially compared to other products."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The pricing could be a little lower and the product should cover more iTel versions."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"The mobile version of this product does not support asset management."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Customization needs to be improved."
"There are certain digital features that need to be incorporated, such as IOP."
"Aspects of HR and payroll could be better."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"There should be some improvements in the predefined templates in IFS Applications."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
BMC FootPrints Service Core is ranked 26th in Help Desk Software with 10 reviews while IFS Cloud Platform is ranked 7th in Help Desk Software with 29 reviews. BMC FootPrints Service Core is rated 8.2, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC FootPrints Service Core is most compared with ServiceNow, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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