JIRA Service Management and BMC FootPrints Service Core are competitors in the IT service management market. JIRA Service Management has a pricing advantage, while BMC FootPrints stands out with its comprehensive feature set.
Features: JIRA Service Management provides agile incident management, integration capabilities, and real-time collaboration tools. BMC FootPrints Service Core offers customizable workflow automation, comprehensive reporting, and asset management.
Room for Improvement: JIRA Service Management could improve its customization options, enhance reporting capabilities, and expand its asset management functions. BMC FootPrints Service Core might benefit from streamlining its interface, simplifying its deployment process, and increasing integration options with third-party tools.
Ease of Deployment and Customer Service: JIRA Service Management provides a cloud-based deployment with an intuitive setup and reliable customer support. BMC FootPrints Service Core offers both cloud and on-premise options but may require technical expertise for installation.
Pricing and ROI: JIRA Service Management is generally seen as cost-effective with a quicker ROI due to lower setup costs. BMC FootPrints Service Core has a higher initial setup cost but offers significant ROI through its extensive features.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.7% |
| BMC FootPrints Service Core | 1.2% |
| Other | 90.1% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
