BMC Cloud Lifecycle Management vs New Relic comparison

BMC Helix and New Relic are both solutions in the Cloud Monitoring Software category. BMC Helix is ranked #48, while New Relic is ranked #5 with an average rating of 8.0. BMC Helix holds a 0.6% mindshare in CMS, compared to New Relic’s 4.4% mindshare. Additionally, 80% of BMC Helix users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

BMC Cloud Lifecycle Management

Read 5 BMC Cloud Lifecycle Management reviews

734 Views
345 Comparison Views

80% willing to recommend

New Relic

Read 168 New Relic reviews

12,960 Views
4,277 Comparison Views

94% willing to recommend

BMC Cloud Lifecycle Management

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Cloud Lifecycle Management and New Relic are competitive products in the realm of cloud solutions and performance monitoring. BMC tends to lead in pricing and support, while New Relic has an advantage due to its feature-rich offerings.

Features: BMC Cloud Lifecycle Management includes comprehensive automation, resource optimization, and scalability, which cater to efficient cloud management needs. New Relic provides extensive application performance monitoring, infrastructure monitoring, and detailed analytics, making it a robust tool for performance insights.

Room for Improvement: BMC Cloud Lifecycle Management could benefit from enhanced integration capabilities, improved user interface, and expanded analytics features. New Relic might enhance its cost efficiency, streamline complex reporting features, and improve integrations with more cloud platforms.

Ease of Deployment and Customer Service: BMC Cloud Lifecycle Management offers a structured deployment model with strong support, facilitating smooth integration. New Relic emphasizes a rapid and straightforward deployment process, with responsive customer service, ensuring quick implementation.

Pricing and ROI: BMC Cloud Lifecycle Management is noted for a competitive pricing structure, offering good ROI through cost-effective management. New Relic comes with a higher price tag but provides significant ROI through its advanced features and performance insights.

To learn more, read our detailed BMC Cloud Lifecycle Management vs. New Relic Report (Updated: December 2025).

Buyer's Guide

BMC Cloud Lifecycle Management vs. New Relic

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Cloud Lifecycle Management

Ranking in Cloud Monitoring Software

48th

Average Rating

7.8

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

Cloud Management (44th)

New Relic

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of BMC Cloud Lifecycle Management is 0.6%, up from 0.2% compared to the previous year. The mindshare of New Relic is 4.4%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	4.4%
BMC Cloud Lifecycle Management	0.6%
Other	95.0%

Cloud Monitoring Software

Featured Reviews

Entprssol67

Enterprise Solution Architect at a computer software company with 5,001-10,000 employees

Helps design blueprints in a cloud environment but the support is a major problem

One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Supports unattended installs and image-based, script-based, or template-based provisioning."

"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."

"Assesses change impact or completes an audit using multiple dashboard views."

"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."

"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."

"You can tie together your public and private cloud infrastructure into a "single pane of glass"."

"Automates Java EE Application Deployment from an SCM system."

"New Relic has positively impacted our organization by reducing errors, improving performance, and saving time."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"They have baseline level alerting."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"We detect issues using dashboards that we built on New Relic."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"It offers helpful user metrics so we can learn more about the user experience."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

More New Relic pros

Cons

"The installation and configuration can be tricky due to it being built on Remedy."

"Needs integrations with other providers to provide a custom public cloud environment."

"One of the major problems is that support is not so good."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"The pricing could be improved as it is quite high relative to what is offered."

"The customization of the start and end time is kind of cool."

"There were some settings we had issues with."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic cons

Pricing and Cost Advice

Information not available

"This is an expensive tool."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"We feel it's a little bit pricey."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price was one of the reasons we chose this solution."

"I loved this product, but we can no longer afford it, so we dropped it."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

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Compared 19% of the time

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Compared 15% of the time

Pandora FMS vs BMC Cloud Lifecycle Management

Compared 15% of the time

CloudSphere vs BMC Cloud Lifecycle Management

Compared 12% of the time

VMware Aria Automation vs BMC Cloud Lifecycle Management

Compared 10% of the time

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Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

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Product Reports

Buyer's Guide

Cloud Management

January 2026

Download BMC Cloud Lifecycle Management product report

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Also Known As

BMC CLM

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

BMC's cloud management platform drives digital innovation with agile, full-stack service provisioning across cloud and traditional platforms. BMC Cloud Lifecycle Management scales easily while integrating with essential compliance and governance policies to reduce risk.

BMC Helix

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

JDA Software, Morningstar, Orange Business Services, Wipro

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

BMC Cloud Lifecycle Management vs. New Relic

December 2025

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