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BigPanda vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda optimizes operations with significant savings and efficiency for managing over 10,000 weekly events, outperforming tools like Netcool.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
 

Customer Service

Sentiment score
6.6
BigPanda's customer service is usually responsive and effective, though communication delays and variability in experiences are noted.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
 

Scalability Issues

Sentiment score
7.0
BigPanda is praised for scalability and integration, with minor licensing concerns and varied experiences with server management.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
 

Stability Issues

Sentiment score
7.4
BigPanda is highly stable with minimal issues, reliable alerts, and efficient incident management, despite occasional slowdowns during heavy traffic.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
BigPanda is now stable.
I have not encountered issues like lagging or crashing with BigPanda.
 

Room For Improvement

BigPanda requires enhancement in AI integration, interface design, reporting, observability, and automation to improve user experience and reduce costs.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
 

Setup Cost

BigPanda offers flexible pricing appealing to enterprises with mid-range costs, seen as more affordable than competitors.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
 

Valuable Features

BigPanda enhances incident response with alert deduplication, platform integration, AI/ML, and custom dashboards for improved service reliability.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Even during suppressions when other tools are unavailable, BigPanda provides alerts, enabling me to track incidents effectively, follow up, and resolve them promptly.
The platform's AI analyzes alert sources and root causes, enhancing real-time incident management and enabling automated resolution.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Additionally, it is free software.
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
26th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Alerting and Incident Management (8th), AIOps (6th)
Spiceworks
Ranking in IT Infrastructure Monitoring
45th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Asset Management (12th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.9%, down from 1.0% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
18%
Manufacturing Company
10%
Insurance Company
6%
Computer Software Company
13%
Financial Services Firm
12%
University
11%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
 

Comparisons

 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about BigPanda vs. Spiceworks and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.