Spiceworks and BigPanda compete in IT management software, with Spiceworks being more suitable for SMBs focused on inventory and help desk needs, while BigPanda appeals to enterprises seeking advanced incident management. BigPanda has the upper hand with its AI-driven alert management capabilities.
Features: Spiceworks includes a help desk, network scanning, and inventory management for both hardware and software, all at no cost. It integrates with Active Directory and has a strong support community. BigPanda provides alert deduplication, correlation, and integrates with multiple monitoring tools, utilizing AI/ML for event management.
Room for Improvement: Spiceworks would benefit from enhanced ticketing, network mapping, and multi-tenant management. It also faces performance issues in larger environments and lacks modern collaboration features. BigPanda needs better analytics and correlation functions, more integration capabilities, and usability improvements due to its code-heavy setup. Cost is a concern for some users.
Ease of Deployment and Customer Service: Spiceworks is majorly on-premises with community-based support, which is well-regarded despite lacking direct support options. BigPanda operates in the cloud, offering good customer support with community engagement for technical help.
Pricing and ROI: Spiceworks offers high ROI with no licensing costs, making it ideal for SMBs and startups. BigPanda's pricing, though higher, is reasonable and cheaper than some rivals, appealing to growing companies focused on incident management.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Their collaboration was good, and I would rate them nine out of ten.
For technical support, we have only had to address password resets and alert mismatching.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
BigPanda is now stable.
I have not encountered issues like lagging or crashing with BigPanda.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
Having more precise error data in BigPanda would enable me to resolve issues more quickly and efficiently.
This would help end users understand alert enrichment, configurations, alert noise, alert behavior, and alert statistics.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Even during suppressions when other tools are unavailable, BigPanda provides alerts, enabling me to track incidents effectively, follow up, and resolve them promptly.
Additionally, it is free software.
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.
BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.
Benefits of BigPanda Autonomous Operations Platform
Some the benefits of using BigPanda’s Autonomous Operations platform include:
Reviews from Real Users
BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.
PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”
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