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Bigin by Zoho CRM vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
29th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
10th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
33
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (7th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 1.0%, up from 0.6% compared to the previous year. The mindshare of Oracle Fusion Service is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

GS
Simplifies customer journey management with extensive value for startups
Bigin by Zoho CRM offers a suite of applications customized for the Indian market. Its modules, such as tax and invoicing, integrate smoothly with sales modules, managing the customer journey from start to end. It is startup-friendly and helps reduce the cost per lead, offering great value for small and mid-sized companies.
MahaboobPasha - PeerSpot reviewer
Integration enhances efficiency with good ERP Fusion Console that helps with centralization
When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate Bigin by Zoho CRM nine out of ten."
"We can add users and products to the workflows."
"Stable and scalable with good technical support."
"Oracle Service Cloud could improve the integration for older platforms."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."
"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."
"Everything is managed by Oracle, so they have security in place."
"There is also a focus on maintaining efficiency, and it is a significant time saver."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
 

Cons

"Zoho CRM needs to incorporate HRM."
"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"The product's initial setup phase was very difficult."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Some features that require improvement include the location functionality and certain aspects of the CRM."
"The solution’s reporting could be improved."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
 

Pricing and Cost Advice

Information not available
"The product has average pricing."
"Oracle Fusion Service is a cheap and flexible solution."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is more expensive than Workday."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"This is definitely an expensive product compared to others on the market."
"The tool is reasonably priced."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
49%
Financial Services Firm
6%
Manufacturing Company
6%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bigin by Zoho CRM?
We can add users and products to the workflows.
What needs improvement with Bigin by Zoho CRM?
The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025.
What is your primary use case for Bigin by Zoho CRM?
I am not currently using Bigin by Zoho CRM ( /products/bigin-by-zoho-crm-reviews ), but I have used it in a previous company for about five years. I often recommend Bigin by Zoho CRM ( /products/bi...
What needs improvement with Oracle Service Cloud?
I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Bigin by Zoho CRM vs. Oracle Fusion Service and other solutions. Updated: May 2025.
860,168 professionals have used our research since 2012.