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Bigin by Zoho CRM vs Odoo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
27th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Odoo
Ranking in CRM
14th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
34
Ranking in other categories
ERP (14th)
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.6%, down from 1.0% compared to the previous year. The mindshare of Odoo is 1.4%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Odoo1.4%
Bigin by Zoho CRM0.6%
Other98.0%
CRM
 

Featured Reviews

Vivek_Kumar@ - PeerSpot reviewer
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
Has supported lead and deal tracking for small businesses but lacks deeper customization options
The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.
ThomasPetrou - PeerSpot reviewer
Consultant at Mazi4u
Integration across functionalities has streamlined business operations and improved cost efficiency
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Bigin by Zoho CRM, we spent about a week for setup and within 15 days it was operational, requiring less than a month total for implementation."
"We can add users and products to the workflows."
"I rate Bigin by Zoho CRM nine out of ten."
"The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"The most valuable feature of Odoo is its payroll localization."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"Odoo is open source, so we can develop it and adjust it to our requirements. It's easy to work with."
"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"Odoo is flexible and serves us quite well. Its interface has improved."
 

Cons

"Their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner."
"Zoho CRM needs to incorporate HRM."
"Bigin by Zoho CRM is a very limited application; we cannot customize it as we want."
"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"Odoo has room for improvement in industry-specific features."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"The solution should improve its performance."
"The customization and technical support are not great and could be improved."
"They could thoroughly study the market dynamics of different regions and connecting areas."
 

Pricing and Cost Advice

Information not available
"They offer three packages – free, standard, and custom."
"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."
"Odoo is an open-source tool. I don't have to pay for it."
"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."
"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."
"I would rate the price as a one out of ten, with ten being the most expensive."
"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."
"Odoo is cheap compared to competitors."
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909,647 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
29%
Comms Service Provider
13%
Outsourcing Company
7%
Computer Software Company
5%
Manufacturing Company
12%
Computer Software Company
9%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise6
 

Questions from the Community

What needs improvement with Bigin by Zoho CRM?
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales repres...
What is your primary use case for Bigin by Zoho CRM?
In my previous organization, we used Bigin by Zoho CRM for vendor onboarding, payments, and everything. In the present organization, we are only doing the billing. Since we are a very small organiz...
What advice do you have for others considering Bigin by Zoho CRM?
We are currently working on integrating Bigin by Zoho CRM with other applications, particularly an HR HRIS system, though this is planned for 2026 end. Bigin by Zoho CRM saves considerable time com...
What is your experience regarding pricing and costs for Odoo?
The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...
What needs improvement with Odoo?
Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not imm...
What is your primary use case for Odoo?
As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage pro...
 

Comparisons

 

Overview

Find out what your peers are saying about Bigin by Zoho CRM vs. Odoo and other solutions. Updated: August 2026.
909,647 professionals have used our research since 2012.