Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.
| Product | Market Share (%) |
|---|---|
| Bigin by Zoho CRM | 0.9% |
| Microsoft Dynamics CRM | 4.5% |
| SAP CRM | 4.1% |
| Other | 90.5% |
It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.
What are the standout features of Bigin by Zoho CRM?Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Learning Solutions Architect at a computer software company with 501-1,000 employees | 4.5 | I previously used Bigin by Zoho CRM for five years at another company and found it startup-friendly with valuable features like tax and invoicing integration. However, its fragmented interface needs improvement. It offers good ROI, comparable to HubSpot. |
| Account Executive at Savex Technologies Pvt Ltd | 4.0 | I use Zoho CRM for its flexibility in adding pipeline details and appreciate the ability to add users and products to workflows. However, it needs HRM integration. I deploy it through another provider and haven't considered alternatives. |
