Head - Solutions, Content, Delivery and Customer Success at Text and Clicks
Real User
Top 10
Oct 27, 2025
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner. This was my main concern during discussions with Zoho.
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
Real User
Top 10
Sep 30, 2025
The issue with Bigin by Zoho CRM is that we cannot create a custom function directly in the system. We need to use an extension or Sigma. With the help of Bigin by Zoho CRM, we can integrate other applications; directly we cannot integrate, just as with CRM or Creator. I would like to see improvements in Bigin by Zoho CRM, maybe with the Sigma extensions, where we can make widgets and integrations.
CRM solutions are designed to manage and analyze customer interactions and data throughout the customer lifecycle, aiming to improve business relationships and retention.CRM systems provide businesses with a consolidated view of customer data, enabling informed decision-making and personalized customer experiences. A robust CRM solution can streamline communication, automate workflows, and increase productivity. By integrating sales, service, and marketing, businesses can significantly...
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales representatives should be better equipped to explain the slab structure in a simpler manner. This was my main concern during discussions with Zoho.
The issue with Bigin by Zoho CRM is that we cannot create a custom function directly in the system. We need to use an extension or Sigma. With the help of Bigin by Zoho CRM, we can integrate other applications; directly we cannot integrate, just as with CRM or Creator. I would like to see improvements in Bigin by Zoho CRM, maybe with the Sigma extensions, where we can make widgets and integrations.
The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025.
Zoho CRM needs to incorporate HRM.