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Bigin by Zoho CRM vs Bitrix24 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
29th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Bitrix24
Ranking in CRM
16th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (12th), Enterprise Social Software (9th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 1.0%, up from 0.6% compared to the previous year. The mindshare of Bitrix24 is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

GS
Simplifies customer journey management with extensive value for startups
Bigin by Zoho CRM offers a suite of applications customized for the Indian market. Its modules, such as tax and invoicing, integrate smoothly with sales modules, managing the customer journey from start to end. It is startup-friendly and helps reduce the cost per lead, offering great value for small and mid-sized companies.
Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate Bigin by Zoho CRM nine out of ten."
"We can add users and products to the workflows."
"The data entry functionality is excellent, and the pipeline views and filters are highly useful."
"It is easy to use and very stable."
"I am impressed with the solution's ability to customize workflows."
"Bitrix24 is a user-friendly solution that is easy to use."
"It's a very easy-to-use product."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"Collaboration and CRM are the most valuable features of Bitrix24."
 

Cons

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."
"Zoho CRM needs to incorporate HRM."
"It would be great if colleagues could get alerts via email when they are assigned something."
"The solution's open channel and contact center could be improved."
"Bitrix24’s interface needs to be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The stability could be improved."
"There are some bugs in the mobile system."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
 

Pricing and Cost Advice

Information not available
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The solution's pricing is quite average and not expensive."
"The pricing for this program is reasonable."
"Price-wise, it is a very cheap solution."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"The product's pricing is okay for me. It is not expensive."
"Licenses are cheap compared to other solutions."
"We were using the free version which was really limited in terms of functionality."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Comms Service Provider
9%
Construction Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bigin by Zoho CRM?
We can add users and products to the workflows.
What needs improvement with Bigin by Zoho CRM?
The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025.
What is your primary use case for Bigin by Zoho CRM?
I am not currently using Bigin by Zoho CRM ( /products/bigin-by-zoho-crm-reviews ), but I have used it in a previous company for about five years. I often recommend Bigin by Zoho CRM ( /products/bi...
What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Find out what your peers are saying about Bigin by Zoho CRM vs. Bitrix24 and other solutions. Updated: July 2025.
862,624 professionals have used our research since 2012.